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"Friendly helpful staff, clean comfortable room, very good breakfast. Good value hotel. "

"We were allowed to check in before 3.00pm as we arrived early. The room was clean but very dated and the furniture was old and shabby. The room carper was threadbare in places. Shower was OK once we got it work. The whole building looked tired and in need of alot if work. The staff were very friendly and helpful, especially at breakfast where they were polite, attentive and very efficient. The breakfast was very good with a range of hot and cold offerings. The parking in the hotel was ideal and its location to the centre of Harrogate is only 5 minutes walk. Generally we enjoyed the stay but will look to book other hotels next time we are in Harrogate."

"Room's tidy and clean, recommend to stay definitely"

"Staff were helpful, also the rooms were good for us as a family."

"The hotel grounds are exceptional."

"There was nothing fundamentally wrong with the stay, but the room I believed I was booking was certainly mis-represented. The description states that each room is individually decorated and individually furnished, yet the walls in our ‘deluxe’ room (one up from ‘standard’) were all plain cream, 1 picture hung, no bedside cabinets, just small metal shelves……just not very enticing, which is very different from all the photos on the listing, even the ‘standard’ rooms are shown to have boutique style wallpaper and furnishings…..which is why I booked. On checking out when I mentioned this, I was just advised….‘I’ll pass on to the manager’, nothing more. Just a bit disappointing, which was a shame."

"The old swan is central for the pump room,valley park and near to Betty's tearoom and the shops. Breakfast was excellent. Pity the lift was temporarily broken,had to use stairs."

"Lovely Stay, this time we got a room in the Annex & it was very quiet & a lovely, exceptionally clean room. Breakfast on this visit was a little disappointing. Replenishment was very slow, several people waiting fir long periods for food to come out. My breakfast was cold due to waiting eggs, bread came & was white only & frozen. Improvements & attention is needed here as clearly several guests were getting frustrated. Everything otherwise was 100% perfect. We’ll be back again"

"The only let down was the bed, it was so uncomfortable that I couldn't get any sleep. Everything else was fine"