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"Lovely hotel, clean, well supplied amenities. Disappointed that room service was not as advertised."

"It's a nice hotel Not as good as I was expecting from the reviews and price "

"I recently stayed at this hotel for four days, and overall, it was a very pleasant experience. One of the biggest advantages is its location right in the city center. Everything you might need is within walking distance—pubs, cafés, restaurants, shopping stores, a shopping mall, bus stops, the railway station, museums, and even Cardiff Castle. It made exploring the area incredibly convenient and enjoyable. From the reception area to the rooms, cleanliness was clearly a top priority. Everything was spotless and had a fresh, pleasant fragrance, which immediately created a welcoming atmosphere. The rooms themselves were spacious and comfortable, providing plenty of room to relax after a day out. Housekeeping was consistent and reliable throughout our stay. Our room was cleaned every day, which added to the overall comfort and ease of staying there. The breakfast served each morning was really good, with a satisfying variety to choose from. Additionally, the hotel offers a kitchen menu, allowing guests to order food at other times, which is a great option for added convenience. Lastly, the staff were friendly and helpful, always ready to assist with any requests. Their positive attitude contributed significantly to the overall experience. I would definitely recommend this hotel to anyone looking for a comfortable and conveniently located place to stay in the city."

"The staff at the front desk were fantastic even though they were so busy! The first room we were put it had an issue with the sealant on the shower glass - water flooded the bathroom. The staff moved us straightaway. However, both rooms were really run down. There were chips in the bathroom counter. There were marks on the walls. There was rust on the lamps. The mugs had stains. The towels were really crusty and had holes in them. Not really what I expect from a Novotel. I doubt I’d get holey towels in a Premier Inn! Would not stay again. "

"good location with good pool and friendly staff"

"There is a fee to use the pool and no onsite parking. This is not disclosed accurately on the site nor the Hilton website. The sink ran all night and TV did not work and no one came to fix it. The room was dilapidated and we had to listen to a domestic violence incident twice from the room next to us. We called down and no one came. The hotel is disgusting. Do not stay in this Hilton. We are regular Hilton guests and this one is by far no where near what a Hilton is normally. "

"Clean and quiet"

"Always have a good stay at the village… number one choice for Cardiff stays x "

"Clean room. Polite and warm staff. Loved the city view from the top floor."