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Reviews of The Coniston Inn - The Inn Collection Group

4 out of 5
The Coniston Inn - The Inn Collection Group
Hawkshead Road, Cumbria, Coniston, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 118 out of 242 reviews" "
Rating 8 - Good. 90 out of 242 reviews" "
Rating 6 - Okay. 24 out of 242 reviews" "
Rating 4 - Poor. 6 out of 242 reviews" "
Rating 2 - Terrible. 4 out of 242 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ginger, Morgan Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well equipped room, nothing was too much trouble / dining staff were spot especially the young lad from Yorkshire, polite, courteous and respectful A*****
Stayed 1 night in Mar 2024
Response from Guest Experience on 18 Mar 2024
Thank you for taking the time to send us your feedback, it’s a pleasure to read such a lovely review.I will ensure the team are in receipt of your kind words and we hope to see you again very soon.

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place would stay again thanks
Stayed 1 night in Mar 2024
Response from Guest Experience on 18 Mar 2024
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

Andrea, kenilworth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apart from the awesome location, this is such a lovely Inn with excellent staff and food.
Stayed 4 nights in Feb 2024
Response from Guest Experience on 18 Mar 2024
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coniston Inn
Lovely cosy welcoming hotel. Good food relaxed environment.
Stayed 3 nights in Oct 2023
Response from Guest Experience on 14 Nov 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Location, rooms, food and service all fantastic. We will definitely stay again. Nothing too much for any of the staff.
Stayed 2 nights in Oct 2023
Response from Guest Experience on 1 Nov 2023
Thank you for your review. I know the team would be thrilled to welcome you back to one of our Inn’s.

10/10 Excellent

Graham

Travelled with partner
What a beautiful place in beautiful surroundings.Staff couldn’t do more to and fantastic food and service 👍
Stayed 2 nights in Oct 2023
Response from Guest Experience on 1 Nov 2023
Thank you for taking the time to share your feedback with us. It is truly appreciated. I will ensure your kind words get passed on.

8/10 Good

Gary

Excellent
Stayed 1 night in Oct 2023
Response from Guest Experience on 9 Oct 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Guest Experience on 3 Oct 2023
Thank you for your rating. We would love to welcome you back.

10/10 Excellent

Ian

Liked: Amenities
Excellent hotel.
Stayed 3 nights in Sep 2023
Response from Guest Experience on 11 Sept 2023
Thank you so much for sharing you feedback. We hope to see you again soon.

10/10 Excellent

Ruth Sasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 2 night stay in Coniston. It was nice and quiet and we did a nice hike too
Stayed 2 nights in Aug 2023
Response from Guest Experience on 7 Sept 2023
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coming back
Another amazing stay. We will be back and have recommended it to family and friends.
Stayed 2 nights in Aug 2023
Response from Guest Experience on 7 Sept 2023
Thank you so much for your review. It made our day! We can't wait to welcome you back.

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine but not special. The room looked out on a wall but was clean and tidy and had enough space but no wow. Breakfast and dinner were fine, but not special.
Stayed 2 nights in Jul 2023
Response from Guest Experience on 31 Jul 2023
Thank you so much for your feedback, I am pleased to hear you enjoyed your stay with us, Although, I am sorry that we missed the mark in some areas. I plan to share this feedback with staff to ensure that we address the issues immediately.

2/10 Terrible

Dave

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very high cost and very negative experience. Real problem with smell from the septic field, even in your room. Rooms are very small and poorly designed. Major problem with constantly standing in line up to 10-15 minutes to order or do anything. Food quality is 5 out of 10 at best. NEVER EVER AGAIN! !
Stayed 7 nights in Jun 2023
Response from Guest Experience on 31 Jul 2023
Guest satisfaction is a top priority of ours, and any feedback is greatly received. It assists us in highlighting any areas we may have fallen short in and helps enhance our guest experience. I would like to take this opportunity to assure you, your comments have been brought to the attention of our General and compliance Manager. Your points will be discussed and reviewed in depth and any necessary updates will be implemented. Please note, our team are always on hand to assist if there is anything you may require.

2/10 Terrible

Kay yew

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff refuses to recognize our VIP Axess status with Expedia as they claimed no such agreement. Our room was a small dark attic type space with low angled ceilings and a tiny window that ruined our stay. Rest chef burned half the hot meals served and English b/f was the worst we eaten in our 8 nights visit to Lakes Dustrict. Highly recommend other guests avoid them.
Stayed 2 nights in Jul 2023
Response from Guest Experience on 5 Jul 2023
Thank you for taking the time to share your feedback. Expedia VIP Access is honoured at a collection of properties on Expedia however, I am afraid we do not offer this benefit.

6/10 Okay

Judith

Stayed 1 night in Jun 2023
Response from Guest Experience on 30 Jun 2023
Thank you for taking the time to share your rating.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our family of four stayed here, and the bunk beds and room set up worked perfectly for us. We felt less cramped in the bedroom area than we did at other hotels, and we loved the towel heater, lantern for night walking, and the quiet and lovely location, which was perfect for a family looking to walk the trails.
Stayed 2 nights in May 2023
Response from Guest Experience on 9 Jun 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully English! Great room, great food, friendly and very helpful staff. Just delightful.
Stayed 2 nights in Apr 2023
Response from Guest Experience on 25 Apr 2023
Thank you for taking the time to share your feedback. We can't wait to welcome you back.

10/10 Excellent

Andrew

Stayed 1 night in Apr 2023
Response from Guest Experience on 21 Apr 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Guest Experience on 27 Mar 2023
Thank you for rating. See you soon.

8/10 Good

c

Travelled with family
Liked: Cleanliness
Nice Situation and great you can take your dog
Great that you could take your dog to a hotel, the room was clean and the bathroom a good size. We paid top top dollar and for that I would not rate it as highly as if we had paid the £129 it was advertised for on the day we arrived on a site as we paid £248 a night. The situation is lovely and would presume if you were on the corner being close to the road that would not be an issue. We had a room with a view so would not pay the extra. Our bedroom was apparently a king size, glad I am not nearer 6ft tall as my feet certainly would be over the end of the bed. The rooms was clean and tidy as was the bathroom and the staff we encountered were all very pleasant. The down side, the room was beyond hot on a mild autumn day, the bathroom has been refurbished but the shower is awful, its what I would class as an old fashioned square with a large step up, when getting in\out the door only half opens so you have to access sideways and getting out reach across to the radiator to balance yourself. The food was okay but we decided to only eat 1 and not 2 nights, the fashion is to scan the QR code for the menu and the site was down so as 1 was gluten free after getting the paper allergen copy off the staff and a lot of backwards and forwards to the bar to ask yet another questions I placed the orders, 1 was missed off when the meals arrived and so got theirs after we had all started. All in all lovely location just needs more attention to service and still would not pay £248p\n
Stayed 2 nights in Oct 2022

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable visit
Really enjoyable.
Stayed 2 nights in Sep 2022
Response from Guest Experience on 30 Sept 2022
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
We had a lovely time its a beautiful hotel in a beautiful part of the world just outside the village of Coniston. The grounds are lovely and well kept. Staff friendly and helpful
Stayed 3 nights in Sep 2022
Response from Guest Experience on 30 Sept 2022
Thank you for taking the time to send us your feedback, it’s a pleasure to read such a lovely review.I will ensure the team are in receipt of your kind words and we hope to see you again very soon.

10/10 Excellent

MALICA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is just a gem! Love the location of it - right on the lake, quiet and safe. The rooms are clean and nicely decorated. The restaurant on the premises is a big plus. The staff is super friendly! Highly recommend this place. Will book again next time we are in the area.
Stayed 1 night in Sep 2022
Response from Guest Experience on 20 Sept 2022
Thank you for taking the time to send us your feedback, it’s a pleasure to read such a lovely review.I will ensure the team are in receipt of your kind words and we hope to see you again very soon.

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Guest Experience on 16 Sept 2022
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Svetlana

Stayed 1 night in Sep 2022

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and friendly staff. Close to the lake and would have been a great view if weather had have been better
Stayed 1 night in Sep 2022
Response from Guest Experience on 13 Sept 2022
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 Excellent

Matthew, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay in Coniston. Great food and drinks and the views were amazing. Loved the dogs everywhere and being able to walk from the Inn into town. If you can make it up the Old Man, it's worth the effort. Lovely part of the world! Thanks!
Stayed 4 nights in Sep 2022
Response from Guest Experience on 9 Sept 2022
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Guest Experience on 15 Aug 2022
Thank you for your rating. We hope to see you again soon.

8/10 Good

Tania

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2022

10/10 Excellent

K D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coniston In
Lovely hotel. Room was very clean, bed comfy. It's in a brilliant location and the staff were very friendly and professional.
Stayed 3 nights in Jul 2022
Response from Guest Experience on 15 Aug 2022
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay Staff were first class
Stayed 1 night in Jul 2022
Response from Guest Experience on 15 Aug 2022
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From checking in to checking out nothing was to much trouble for the team . The breakfast team was really helpful
Stayed 3 nights in Jun 2022
Response from Guest Experience on 1 Jul 2022
Thank you for taking the time to share your experience with us. Feedback from our guests is valuable. We are pleased you enjoyed your stayed and we hope to see you again soon.

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay with breakfast included
We booked a family room which had a king and a set of bunkbeds. Perfect for family travel! Food was excellent and we loved being able to eat dinner on property and have breakfast included. Very clean and well decorated. Special place!
Stayed 3 nights in Jun 2022
Response from Guest Experience on 21 Jun 2022
Thank you for taking the time to share your experience with us. Feedback from our guests is valuable. We are pleased you enjoyed your stayed and we hope to see you again soon.

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2022
Response from Guest Experience on 13 Jun 2022
Thank you for your rating. We hope to see you again soon. :)

6/10 Okay

James

Stayed 3 nights in Jun 2022
Response from Guest Experience on 13 Jun 2022
Thank you for your rating. We hope to see you again and provide you with the experience we are known for.

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great st aff
The real question is would you stay again The answer is yes Great staff Only negative rooms not serviced during stay but no problem getting fresh towels and tea/coffee supplies
Stayed 2 nights in May 2022
Response from Guest Experience on 13 Jun 2022
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Food good, though, being part of a group, the menu didn't change; service friendly and helpful; hate duvets on beds, no blankets available. Lovely setting; lawns down to the lake; easy parking
Stayed 3 nights in May 2022
Response from Guest Experience on 13 Jun 2022
Thank you for finding the time to share the details of your recent visit. I will ensure your comments make it back to the team. However, In the future if you ever are need of anything, please speak to a member of staff and we will do our best to assist.

10/10 Excellent

Silviu

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Guest Experience on 26 Apr 2022
Thank you for your rating. See you again soon.

10/10 Excellent

John Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing trip to the Coniston inn
Amazing trip to the Coniston inn! Loved the view of the lake from the room and the walk from the hotel grounds to the pier just topped it off. Hotel staff were very friendly.
Stayed 1 night in Apr 2022
Response from Guest Experience on 13 Jun 2022
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your stay with us and look forward to welcoming you back in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Lakes
Lovely hotel, v spacious room. Had been contacted beforehand to warn of scaffolding and advise we would get a discount which was much appreciated. I think we got a larger room than we booked whivh was also great. Lots of parking, good location, eay walk to village/lake. Food in hotel at eve amd breakfast was very good, great choice of drinks and even 20% off for NHS staff!! Only feedback would be our room was very warm even when we left windows open all day/night and no heating on which for March was a surprise ebven on a sunny weekend. Staff were lovely and welcoming, really helpful and friendly.
Hotel jetty
View of lake from hotel grounds
Stayed 2 nights in Mar 2022
Response from Guest Experience on 30 Mar 2022
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Guest Experience on 30 Mar 2022
Thank you for your rating. We hope to see you again soon. :)

8/10 Good

Wrong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros - beautiful setting beside water with great view of Old Man Coniston. Lovely walks in every direction. Plenty of excellent outdoor seating and parking. Relaxed dining. Friendly staff. Great breakfast. Good shower with plenty of hot water. Great nights sleep in quiet location. Very helpful Tourist Information nearby. Cons - not happy to be told on check in that our room wouldn’t be serviced during our stay. Evening meals served lukewarm, which was a shame as food very good.
Stayed 2 nights in Mar 2022
Response from Guest Experience on 29 Mar 2022
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Guest Experience on 21 Mar 2022
Thank you for your rating, we hope to see you again soon.

8/10 Good

Gemma

Stayed 1 night in Mar 2022
Response from Guest Experience on 24 Mar 2022
Thank you for your rating. We hope to welcome you back soon.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the lake. Plenty parking. Staff friendly and helpful. Clean, comfortable, quirky rooms.
Stayed 2 nights in Mar 2022
Response from Guest Experience on 24 Mar 2022
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your stay with us and look forward to welcoming you back in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Amazing hotel, lovely food and great service
Stayed 1 night in Mar 2022
Response from Guest Experience on 21 Mar 2022
Thank you for passing on your feedback, we pride ourselves on our customer experience and the high-quality standards we thrive to maintain. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Guest Experience on 9 Mar 2022
Thank you for your rating. See you again soon.