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"Not sure how its a 4-star. Anyway, the restaurant was really good, great food (but a bit heavy on cheese and light on mushrooms in the risotto) and wine. Special recognition for Tilly, who was very attentive. The fire alarm went off 12 times in the night, really? The room, No. 17, was way too hot, maybe that's what triggered the alarm? The heated towel rail was on full and I couldn't see how to turn it off. The bathroom extractor fan ran on for ages."

"Staff very helpful, although check inn at 10.30pm proved sketchy Great leisure facilities, with use of pool etc allowed on the day of departure"

"Clean, tidy and on Colchester high street, so a perfect location. Breakfast was served in the hotel opposite, was great. "

"Great stay"

"Beautiful Holiday Inn at Southend-on-Sea. IHG offering excellent service as usual."

"I always try to stay here when in the area. It's clean, nice rooms, good wifi, pleasant staff, great parking, and the breakfast is lovely (which is the main part when working away). Already booked my next room for when I'm in the area again next month."

"Quirky and incredibly well designed hotel! It can’t be easy remodeling a +500 year old hotel. Location was perfect! Downtown Colchester, walkable to shops and restaurants. Modern amenities, fabulous decor, great location and incredible customer service! I really enjoyed staying in the historic hotel."

"Check in was with an ipad and wanted me to pay again. i had to go in and get help. the first room was ok. beds and pillows comfy. but got up to get ready for my brothers funeral to find no hot water for a shower and breakfast was a microwaved sandwich - which we refused. we went elsewhere for breakfast at a local cafe. we went back to the hotel to move rooms - still no hot water. We were told by a young lady that she could do nothing about the hot water. i washed my hair with cold water and went to the funeral. we got back to the second room and was told that the water was fixed. i did get a hot shower that night. i will not be going back to this hotel. "

"helpful friendly staff, great breakfast."