Clean but very basic, no lifts, no fridge or telephone in the rooms, no heating, bins not emptied during the day though beds made and toilets cleaned.
The room was freezing cold as it was a wet weekend in late September/early October- we were assured that the radiators were timed and would come on and given a tiny fan heater- the radiator never came on at all. Each time we needed to speak to the staff about this we had to go down to reception only to be fobbed off with a promise that it was going to come on until we gave up and managed with the fan heater which took ages, dried the room out and got too hot at 3am so we had to get up and switch it off - freezing by 6am again.
Good breakfast, great restaurant service and we had a good dinner at Bartellas, the in house restaurant. Tea making facilities in the room adequate but we had to ask for more teabags, they left us one biscuit pack(2 biscuits) to be shared between 2 on one of the days. Plenty of hot water so bath/ shower no problems, but the toiletries were a bit basic, no shower cap.