When I checked in, the desk agent was difficult to understand and seemed that all she wanted to do was to get rid of me. She didn't say anything about the hotel services, Didn't advise me that she was reserving $60 on my credit card, never asked me if I had stayed at the hotel before. Never explained that there was a restaurant in the hotel or the guest room had an adjoining entry door, etc. I have never been checked in so fast, which wasn't what I was looking for, I was on a leisure visit. The desk agent was completely unaware that the Miami Marathon was going on that weekend and how it would effect travel in the area. When I checked out the next morning, I asked the clerk about the $60 credit reserve and she said the overnight parking and my room service charge used it up and never offered a hotel bill. The clerk (different one) was only interested in getting rid of me. I had previously stayed at the hotel years ago and don't remember such unprofessional service. Management must be taking a professional holiday, and it shows.
This 22-story hotel is within 4 blocks of Coconut Grove dining, shopping, and entertainment; Key Biscayne is within 5 miles …More
The staff was very helpful!!! They went above and beyond the call of duty including Dannie the concierge ,Peter the driver and everyone else!!! Even though the Ritz is a chain the service was highly personalized!!
people are pleasing
but seems like they are not totally organized
need to get their processes in place, routines
I would definitely say the food prices are way, way too high for the quality served
the quality is good, but being isolated at the location (on the island) you feel you are being taken advantage of, with no other choices/options
Great rooms, we had a 2 bedroom suite, kitchen was well stocked w/coffee maker, pots, pans, etc. Bedroom were good size, new beds, bathrrom a touch small but perfect for our stay. Pool available, grilling area if you want to cook.
Breakfast was included, great variety. Friendly staff .
Location location ! Super close to all types of restaurants, movie theater and shopping center.
Will daty there again in the near future. Excelent accomodation!
Once a haven for pirates, today Coconut Grove is one of South Florida's most prestigious neighborhoods. Sitting between Miami and Biscayne Bay, this pedestrian-friendly area features plenty of outdoor cafes, boutiques, and a vibrant nightlife. The tour de force of any stay may just be an afternoon spent at Vizcaya's Museum with its European-inspired gardens overlooking Biscayne Bay.
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