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"Good communication with the owner. "

"The property is lovely. The kids enjoyed playing in the garden and everything is easily walkable (restaurants, Portabello Road, the Underground, supermarkets, bakeries, etc.). The property was clean and comfortable for a family with 3 elementary age kids."

"A cosy cottage in quiet location. Perfect for visiting Whipsnade zoo and Harry Potter studios. Had everything we needed for a short stay. Only negative was the parking as it was difficult to find a space on the very narrow lanes."

"Great house, really well equipped with loads of parking. Great area with loads to do with the kids. We would love to book it again! Thank you!"

"Great location for visiting the city centre, the Cathedral, and the Park. Apartment is old-style but in good condition. "

"We had absolutely no heating. I tried several times to contact the owner by email, messenger and by phoning her. No reply. I had been in contact with her regarding check in via email and messenger, I even sent a photo of the temperature in the house. 10 degrees. I had to source 2 radiators myself, which a kind neighbour lent us. I would like a refund for our inconvenience "

"Communication from the owners was poor right up until the day of check in. I made contact a few days before we were due to stay, to understand the process of check in. After reading my messages, they totally ignored them and we had to call the night before to make sure that our booking was actually in place. The property itself was spacious and clean, but unfortunately there was no love put into this place at all. The decor was bland and uninviting and minimal to say the least. The chest of...