Title: Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=179995&destination=Cancun%2C+Quintana+Roo%2C+Mexico&selected=15533065&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Tranquil adults-only retreat with rooftop terrace, Zen Spa treatments, and beautiful beachfront setting. ## Photo gallery for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive ![8 restaurants, breakfast, lunch, dinner served; Italian cuisine - Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive (Cancun)](https://images.trvl-media.com/lodging/16000000/15540000/15533100/15533065/5358ff25.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Poolside bar - Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive (Cancun)](https://images.trvl-media.com/lodging/16000000/15540000/15533100/15533065/aa9854ea.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive (Cancun)](https://images.trvl-media.com/lodging/16000000/15540000/15533100/15533065/54cd775d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room - Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive (Cancun)](https://images.trvl-media.com/lodging/16000000/15540000/15533100/15533065/88fc1807.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive (Cancun)](https://images.trvl-media.com/lodging/16000000/15540000/15533100/15533065/11df862a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Turquoize at Hyatt Ziva Cancun offers an all-inclusive adults-only experience near La Isla Shopping Mall. Guests love the helpful staff, beach cabanas, and loungers on the pristine shoreline. All-inclusive amenities ensure a complete vacation experience. VIP Access ## Reviews 9.4 Exceptional ## Popular amenities - Hot tub - Parking included - Free Wi-Fi VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=15533065&PinnedHotelID=15533065&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=15533065&PinnedHotelID=15533065&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=15533065&PinnedHotelID=15533065&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=15533065&PinnedHotelID=15533065&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=15533065&PinnedHotelID=15533065&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=15533065&PinnedHotelID=15533065&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=15533065&PinnedHotelID=15533065&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=15533065&PinnedHotelID=15533065&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options ### View all photos for Turquoize Ocean Front Master Double ![Free minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/16000000/15540000/15533100/15533065/b55ac5a1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Turquoize Ocean Front Master Double 8.0 Very good 1 review - Ocean view - 690 sq ft - Sleeps 4 ### View all photos for Turquoize Sky Ocean Front Master Double ![Free minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/16000000/15540000/15533100/15533065/0dcb8f8b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Turquoize Sky Ocean Front Master Double 8.0 Very good 1 review - Ocean view - 689 sq ft - Sleeps 4 ### View all photos for Turquoize Sky Ocean Front Master King ![Free minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/16000000/15540000/15533100/15533065/b55ac5a1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Turquoize Sky Ocean Front Master King 9.8 Exceptional 23 reviews - Ocean view - 689 sq ft - Sleeps 3 ### View all photos for Turquoize Sky Swim Up Ocean Front Master Double ![Free minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/16000000/15540000/15533100/15533065/05c56606.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Turquoize Sky Swim Up Ocean Front Master Double - Ocean view - 690 sq ft - Sleeps 4 ### View all photos for Turquoize Sky Swim Up Ocean Front Master King ![Free minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/16000000/15540000/15533100/15533065/8ebb703d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Turquoize Sky Swim Up Ocean Front Master King - Ocean view - 690 sq ft - Sleeps 3 ### View all photos for Turquoize Ocean Front Master King ![Free minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/16000000/15540000/15533100/15533065/b55ac5a1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Turquoize Ocean Front Master King 9.8 Exceptional 26 reviews - Ocean view - 690 sq ft - Sleeps 3 ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/70000000/69570000/69562400/69562378/w3828h2160x0y0-5e38e5d5_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive Zona Hotelera - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Turquoize-At-Hyatt-Ziva-Cancun-Adults-Only-All-Inclusive.h15533065.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Turquoize-At-Hyatt-Ziva-Cancun-Adults-Only-All-Inclusive.h15533065.Hotel-Information) ## About the area Located on the beach, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is in Zona Hotelera, a neighbourhood in Cancun. Iberostar Cancun Golf Course and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. El Sol de Cancun and Cancun Cultural House are also worth visiting. [Visit our Cancun travel guide](https://www.expedia.co.uk/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.13568%2C-86.74196&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=XYaCI2N-BZPTYjdSLIHK6iYWC8k=) Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500 ### What's nearby - ![Gaviota Azul Beach which includes swimming, general coastal views and tropical scenes](https://images.trvl-media.com/place/6242291/12fa2fdb-c06e-49da-981d-dffe22cb67f0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Gaviota Azul Beach 3 min walk \- 0.2 miles - ![Cancun Forum beach Playa Gaviota Azul](https://images.trvl-media.com/place/6242190/58c17b27-91d9-429b-b276-821cba6676ba.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Forum Beach 11 min walk \- 0.6 miles - ![Cancun sunset #green ](https://images.trvl-media.com/place/179995/56f2f067-89b1-4e9b-a6c3-73ef1d592370.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Caracol Beach 12 min walk \- 0.7 miles - UltraMar Ferry Terminal 9 min walk \- 0.5 miles - Cancun Convention Center 9 min walk \- 0.5 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 28 min drive ### Restaurants - Mandala 7 min walk - Hooters 7 min walk - Tradewinds 1 min walk - Vips 6 min walk - Habaneros 1 min walk ## About this property ### Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Luxury all-inclusive property near Cancun Convention Center Close to Hotel Zone Beaches and Gaviota Azul Beach, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive provides 2 poolside bars, a corner/local shop and a rooftop terrace. With a beachfront location, beach cabanas and sunloungers, this property is the perfect place to soak up some sun. Treat yourself to a body scrub, a manicure/pedicure or hydrotherapy at Zen Spa, the on-site spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner and Italian cuisine. The gym offers yoga classes and fitness classes; other things to do include parasailing, snorkelling and beach volleyball. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden. You'll also enjoy perks such as: - An outdoor pool, along with sunloungers and pool umbrellas - Free self-parking and valet parking - An outdoor tennis court, a water dispenser and 1 meeting room - A gift shop, a billiards/pool table and tour/ticket information - Guest reviews give top marks for the beach locale and helpful staff Room features All 160 rooms feature comforts, such as private outdoor hot tubs and 24-hour room service, in addition to perks, such as furnished balconies and laptop-compatible safes. Other amenities include: - Bathrooms with rainfall showers and designer toiletries - 48-inch flat-screen TVs with digital channels - Wardrobes/cupboards, balconies and LED light bulbs ### All-inclusive details This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Activities and facilities/equipment All non-motorised water sports are included. ### Lessons/classes/games Aerobics Cooking Pilates ### Entertainment On-site entertainment and activities On-site live performances ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/2000000/1150000/1140800/1140762/53f8777a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Live Aqua Cancun - Adults Only - All-Inclusive Zona Hotelera - Pool - Hot tub - Breakfast included - All-inclusive 9.2 Wonderful 1,945 reviews £453 includes taxes & fees 23 Mar - 24 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=1140762&PinnedHotelID=1140762&HadPinnedHotel=true®ionId=-1&adults=2) ![4 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/81000000/80280000/80279500/80279416/22b336ff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Riu Palace Kukulkan - 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All Inclusive Cancun - Pool - Spa - All-inclusive - Kids’ pool 8.4 Very good 961 reviews £401 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=102572365&PinnedHotelID=102572365&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=15533065&PinnedHotelID=15533065&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=15533065,1140762,80279416,27301,5052348) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Free valet parking on site - Limited on-site valet and self parking ### Food and drink - 2 poolside bars - 5 bars/lounges - 8 restaurants - A coffee shop/cafe - Snack bar/deli ### Restaurants on site - Bastille - Adults only - Lorenzo's - Punta Vista - The Moongate - Tradewinds ### Things to do - Beach volleyball - Billiards/pool table - Fitness classes - Full-service spa - Gym - Hot tub - Outdoor pool - Outdoor tennis court - Parasailing - Sauna - Scuba diving - Snorkelling - Steam room - Yoga classes ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Grocery/convenience store - Hair salon - Laundry facilities - Luggage storage - Newspapers in lobby - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Wedding services ### Business services - Business centre - Meeting room ### Outdoors - Beach cabanas (surcharge) - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Pool loungers - Pool umbrellas - Rooftop terrace ### Full-service spa - Body scrubs - Body wraps - Couples treatment rooms - Facials - Hot tub - Hydrotherapy - Manicures/pedicures - Massage - Sauna - Spa open daily - Spa treatment rooms - Steam room ### Accessibility - Lift ### More - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - Comprehensive food waste policy - Comprehensive recycling policy - Designated smoking areas - Double-glazed windows - Local artist showcase - Vegan dining options - Vegetarian dining options - Water dispenser usage encouraged ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Designer toiletries - Dressing gowns - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Slippers - Towels provided ### Entertainment - 48-inch flat-screen TV with digital channels - MP3 dock ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Free stocked minibar ### More - Air conditioning - Bulk dispensers for toiletries - Desk - Eco-friendly toiletries - Free daily newspapers - Free local calls - Iron/ironing board - Laptop-compatible safe - LED lighting - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom Information provided by the property may be translated using automated translation tools This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 85.40 per accommodation, per night We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorise the guest's credit card prior to arrival. Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 18 years old are not permitted at this adults-only property Guests under 17 years old are not allowed in the spa ### Property is also known as Turquoize Hyatt Ziva Cancun Resort Turquoize Hyatt Ziva Resort Turquoize Hyatt Ziva Cancun Turquoize Hyatt Ziva Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property Turquoize Hyatt Ziva Cancun Adults All Inclusive Turquoize Hyatt Ziva Adults All Inclusive Turquoize at Hyatt Ziva Cancun Adults Only Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive Turquoize at Hyatt Ziva Cancun Turquoize Hyatt Ziva Adults I Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive ## Frequently asked questions ### Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have a pool? ### Is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive pet-friendly? ### How much is parking at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive? ### What time is check-in at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive? ### What time is check-out at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive? ### Are there all-inclusive benefits at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive? ### Where is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.2 Location ### 9.6 Staff & service ### 9.6 Property conditions & facilities 10 - Excellent 821 8 - Good 100 6 - Okay 31 4 - Poor 19 2 - Terrible 30 ## Reviews Verified ### 10/10 Excellent #### Khalil 3 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Room was amazing and our Butler Miguel was beyond stellar. All Turquoize staff were incredible ##### Khalil Stayed 5 nights in Dec 2025 Verified ### 10/10 Excellent #### Roy 23 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities From the time we arrived to the time we left was absolutely seamless. Staff from concierge to house keeping were terrific. 6 nights not enough time to do half of the activities available will be planning a trip back. ![](https://a.travel-assets.com/ugc/hotel-reviews/3ea9ca53-81dd-4a2c-b104-768e1112da9d-1766452534686.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/221f18fb-88ce-4f06-8fb1-6f5aa6fce3cb-1766452533589.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/fbfd6ed4-1820-41bc-ba5a-15af798275d5-1766452531836.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/69d2e9bd-3305-4bc7-b445-648e9251674d-1766452533971.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Roy Stayed 5 nights in Dec 2025 Verified ### 10/10 Excellent #### NELSON FRANCISCO MOLINA 3 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Spotless Room, Outstanding Staff: Starting with Ms Norma. our housekeeping, Miguel and David excellent Butlers, and ghe bell man Mr. Angel. Excellent Service- A 5 Star Resort ##### NELSON FRANCISCO MOLINA Stayed 4 nights in Dec 2025 Verified ### 10/10 Excellent #### Wayne 9 Dec 2025 Liked: Cleanliness, amenities Can’t say enough about this amazing resort. My wife and I are bought celiac They went above and beyond to cater for our needs and the food was amazing The pool on the beaches are the next level. Organizing trip for next year. ![](https://a.travel-assets.com/ugc/hotel-reviews/fd74680b-cf7e-4810-a585-4311c4a89a2e-1765302766565.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Wayne Stayed 5 nights in Dec 2025 Verified ### 10/10 Excellent #### Lucia 17 Nov 2025 Liked: Cleanliness, amenities Everything was amazing from beach views, food, service, would definitely go back! Made our one year anniversary very memorable! ##### Lucia Stayed 3 nights in Nov 2025 Verified ### 10/10 Excellent #### aram 12 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything was amazing. The staff were truly exceptional ! ![](https://a.travel-assets.com/ugc/hotel-reviews/ea8ddb82-a1fd-45f9-b9ec-4ffd85ab35ca-1762974644861.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e1da4d96-465e-4e80-b7c2-28e3ca296fa7-1762974642638.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/950fe765-c211-431b-9076-1dc1e88e6f4a-1762974649333.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### aram Stayed 4 nights in Nov 2025 Verified ### 10/10 Excellent #### JUN 3 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities the butlers Fernanda and Armando are really kind and responded my request quick. however the person who clean the room did not refill the amenities, like show cap, vanity kit etc. and I have to ask. The room is in good layout, i like the closet that can be opened from two sides and there are dual sinks in bath room. The food is OK, most of the restaurant staff are very welcoming. there is show every night and many activities during the day. ##### JUN Stayed 4 nights in Jan 2026 Verified ### 8/10 Good #### Osama 19 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall great experience and friendly staff. ##### Osama Stayed 5 nights in Oct 2025 Verified ### 10/10 Excellent #### Michael 27 Aug 2025 Very nice clean resort and the staff was exceptional and very friendly ##### Michael Stayed 4 nights in Aug 2025 Verified ### 10/10 Excellent #### Anil 12 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hospitality of the hotel was exemplary. The staff were very friendly and polite with the willingness to help. My wife and I are vegetarian and there were enough food choices for us. The quality of the food was very good especially Lorenzo. The butlers Alejandro and Yael were amazing and made the stay brilliant. Staff around the pool were efficient and friendly like those in the restaurants. Would stay there again. By the way, the views of the ocean are unforgettable ##### Anil Stayed 8 nights in Dec 2025 Verified ### 10/10 Excellent #### Dawn 10 Dec 2025 Liked: Cleanliness, staff & service, amenities Our stay was absolutely wonderful! The staff were incredibly friendly and attentive from start to finish, and the entire hotel was spotless, truly one of the cleanest resorts we’ve visited. There were plenty of fun events and activities each day, which made the trip even more enjoyable. A special highlight was the Italian restaurant and The Den. The team there especiallyJorge, German, Evendly (spelling?), and Victor made our meal feel memorable. Their service was warm, thoughtful, and honestly some of the best we experienced at the resort. We also booked through Amstar, and they made everything so easy. Excursions were well-organized, and the transportation to and from the hotel was seamless. Overall, we felt completely safe, relaxed, and genuinely cared for during our stay. Highly recommend! 💙🌊 ##### Dawn Stayed 4 nights in Dec 2025 Verified ### 10/10 Excellent #### ZONG YUAN 4 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good service, good foods and staff are very friendly! ##### ZONG YUAN Stayed 1 night in Apr 2025 Verified ### 10/10 Excellent #### ZONG YUAN 4 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good service, good foods and staff are friendly ##### ZONG YUAN Stayed 5 nights in Mar 2025 Verified ### 10/10 Excellent #### Nick 17 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The service staff exceeded our expectations every step of the way. ##### Nick Stayed 3 nights in Jul 2025 Verified ### 10/10 Excellent #### Scarlett 3 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service, food and location ##### Scarlett Stayed 4 nights in Sep 2024 Verified ### 10/10 Excellent #### Ayush 30 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff and a good view from the room ##### Ayush Stayed 2 nights in Dec 2024 Verified ### 10/10 Excellent #### Artyusha 2 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities great food options very clean and beautiful beach ##### Artyusha Stayed 6 nights in May 2024 Verified ### 10/10 Excellent #### Asif 19 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic stay at Hyatt Zain’s Cancun, lived the beach. ##### Asif Stayed 4 nights in Jun 2024 Verified ### 10/10 Excellent #### miljana 24 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Shout out to Domingo our waiter while at the beach cabana. Amazing service. ##### miljana Stayed 3 nights in Jun 2025 Verified ### 8/10 Good #### John 23 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I think this is a 4.5 star property. Location is great with 2 beaches, great views and little seaweed. Staff is wonderful, friendly, helpful and engaging. Room was nice. Great view, clean and comfortable. Dining option in the resort were far better than I expected. I'm a foodie and the menus, preparation and quality were the best I have had at al all inclusive in Mexico/Caribbean by far. Seafood was fresh and well prepared. Mexican option were great (although dumbed down for the American palette unfortunately, but forgivable). Drinks were very good as well made with real liquor and had great variety. ##### John Stayed 4 nights in Sep 2025 Verified ### 10/10 Excellent #### Verified traveller 28 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing resort with top-notch staff. Food selections were awesome too. ##### Verified traveller Stayed 4 nights in Oct 2024 Verified ### 10/10 Excellent #### Andrew 27 Oct 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication The resort was great! Good food, great service and nice rooms. ##### Andrew Stayed 5 nights in Oct 2023 Verified ### 10/10 Excellent #### Rosa Maria 17 Nov 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Love the food, staff was super friendly,we love everything. ##### Rosa Maria Stayed 3 nights in Nov 2023 Verified ### 10/10 Excellent #### BOYUAN 15 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Best vacation we’ve ever had. The food and view are great. Thanks to all staff especially our butlers Natalia and Marie. ##### BOYUAN Stayed 1 night in Dec 2024 Verified ### 10/10 Excellent #### Angela 4 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The view and the events are perfect ##### Angela Stayed 3 nights in Oct 2024 ### Expedia's Latest Trends ### Hotels > - [Dreams Playa Mujeres Golf & Spa Resort - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Dreams-Playa-Mujeres-Golf-Spa-Resort.h13363267.Hotel-Information) > - [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > - [Maroma, A Belmond Hotel, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Maroma.h581919.Hotel-Information) > - [Exotic Resort in Mexico with private plunge pool!!](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Exotic-Resort-In-Mexico-With-Private-Plunge-Pool.h90950784.Hotel-Information) > - 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