Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Photo gallery for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Primary image
On the beach, beach cabanas, sun-loungers, beach umbrellas
On the beach, beach cabanas, sun-loungers, beach umbrellas
On the beach, beach cabanas, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers

Overview of Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5.0 star property

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500

Explore the area

  • Popular LocationForum Beach4 min walk
  • Popular LocationCancun Convention Center7 min walk
  • Popular LocationPlaza Caracol Mall10 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)24 min drive

Choose dates to view prices

About this area

Cancun

Located on the beach, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is in Zona Hotelera, a neighbourhood in Cancun. La Isla Shopping Mall and Cancun Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach. Costa Occidental de Isla Mujeres National Park and Aquaworld are also worth visiting.

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Caracol Beach - 1 min walk
  • Forum Beach - 4 min walk
  • Cancun Convention Center - 7 min walk
  • Plaza Caracol Mall - 10 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • Isla Contoy - 4 min walk
  • Ty-coz Express - 8 min walk
  • Marinero's - 10 min walk
  • The Surfin Burrito - 12 min walk
  • El Caribeño - 19 min walk

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5-star luxury aparthotel in the heart of Zona Hotelera
Take advantage of 2 poolside bars, a corner/local shop and a rooftop terrace at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive. This aparthotel is a great place to bask in the sun with a beachfront location, beach cabanas and sunloungers. Treat yourself to hydrotherapy, a massage or a body wrap at Zen Spa, the on-site spa. Be sure to enjoy a meal at any of the 8 on-site restaurants, which feature Italian cuisine and a poolside location. The gym offers yoga classes and aerobics classes; other things to do include parasailing, snorkelling and beach volleyball. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy perks such as:
  • An outdoor pool with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • An outdoor tennis court, massage treatment rooms and wedding services
  • Concierge services, a 24-hour front desk and ATM/banking services
  • Guest reviews give top marks for the helpful staff and location
Room features
All 160 rooms feature comforts, such as private outdoor hot tub and 24-hour room service, in addition to perks, such as furnished balconies and laptop-compatible safes. Guests reviews say good things about the cleanliness rooms at the property.
Other amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • 48-inch flat-screen TVs with digital channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

All-inclusive details

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorised water sports are included.

Lessons/classes/games

Aerobics
Cooking
Pilates

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Korean, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Property is kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for dinner and through room service
This information is provided by our partners.

Property amenities

Restaurants on site

  • Lorenzo's
  • Bastille - Adults only
  • Punta Vista
  • The Moongate
  • Tradewinds

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 17 years old are not allowed in the spa

Property is also known as

Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva
Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
Turquoize Hyatt Ziva Cancun Adults All Inclusive
Turquoize Hyatt Ziva Adults All Inclusive
Turquoize at Hyatt Ziva Cancun Adults Only
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Turquoize at Hyatt Ziva Cancun
Turquoize Hyatt Ziva Adults I
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 831 out of 1023 reviews
5 - Excellent 81%
Rating 4 - Good. 125 out of 1023 reviews
4 - Good 12%
Rating 3 - Okay. 23 out of 1023 reviews
3 - Okay 2%
Rating 2 - Poor. 20 out of 1023 reviews
2 - Poor 2%
Rating 1 - Terrible. 24 out of 1023 reviews
1 - Terrible 2%

4.8/5

Cleanliness

4.7/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities

4.8/5

Eco-friendliness

5/5 Excellent

Travelled with group
Liked: Amenities, property conditions & facilities
Good place for vacation. Definitely will come back again
Stayed 2 nights in Aug 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love everything about it from costumer service to food and views and very berry clean ocean to swim in no seed weed at all
Stayed 5 nights in Jul 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were extremely humble and very friendly! Went above and beyond. Exceeded expectations!! 12/10!! Thank you to everyone who made our trip amazing! So much love!!
Stayed 4 nights in Jul 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful room, Butler service was top notch. Pools were clean and adult infinity pool was fabulous. We will be back soon!
Stayed 5 nights in Jul 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best resort in Cancun hands down. Wow
Stayed 5 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place and friendly staff
Stayed 3 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved the Butler service and the all inclusive
Stayed 5 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing i would deff go back or recommend it to others
Stayed 6 nights in Jun 2022

5/5 Excellent

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the choice of two distinct beaches on the property. The service of every staff member was excellent. We enjoyed the expansive area of the hotel so that one never feels crowded on the property. The variety of the restaurants and their food, drinks, and desserts was superior. The food we had was very tasty and fresh. We are definitely going back!!!
Stayed 5 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved it so much! came for honeymoon and the service was absolutely wonderfull will be back.
Stayed 7 nights in May 2022