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Krystal Cancun All Inclusive

4.0 star property
Beach spa retreat walking distance from Forum Beach

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your current months are May, 2024 and June, 2024.
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June 2024

Krystal Cancun All Inclusive

Photo gallery for Krystal Cancun All Inclusive

View from room
On the beach, white sand, sun-loungers, beach umbrellas
4 restaurants, breakfast, lunch served; local and international cuisine
Luxury Double Room, 1 King Bed, Ocean View | In-room safe, blackout curtains, iron/ironing board, free WiFi
4 restaurants, breakfast, lunch served; local and international cuisine

Overview of Krystal Cancun All Inclusive

Reviews
6.6

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Hot tubHot tubHot tub
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
The price is £277
Price available on 13/5/2024

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Popular LocationGaviota Azul Beach3 min walk
  • Popular LocationCancun Convention Center4 min walk
  • Popular LocationForum Beach5 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)24 min drive
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Room options

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Dining table
LED TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxury Double Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Dining table
LED TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds | In-room safe, blackout curtains, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, Two Double Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Dining table
LED TV
Blackout curtains
Private bathroom
Hairdryer
  • 366 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Family Studio, 1 King Bed with Sofa bed, Sea View

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Fridge
Dining table
LED TV
Blackout curtains
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout curtains, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Dining table
LED TV
Blackout curtains
Private bathroom
Hairdryer
  • 366 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Private bathroom
  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout curtains, iron/ironing board, free WiFi

Romantic Room, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Dining table
LED TV
Blackout curtains
Private bathroom
Hairdryer
  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Dining table
LED TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

Located on the beach, Krystal Cancun All Inclusive is in Zona Hotelera neighborhood and is connected to the convention center. La Isla Shopping Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Gaviota Azul Beach and Forum Beach. Traveling with kids? Consider Ventura Park Cancun and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Looking to get your feet wet? Kayaking, scuba diving and snorkeling adventures can be found near the property.
Visit our Cancun travel guideOpens in a new window

What's nearby

  • Gaviota Azul Beach - 3 min walk
  • Cancun Convention Center - 4 min walk
  • Forum Beach - 5 min walk
  • Caracol Beach - 7 min walk
  • Chac Mool Beach - 11 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • Coco Bongo - 4 min walk
  • Hooters - 3 min walk
  • Mandala - 3 min walk
  • Krystal Cancún - 1 min walk
  • Forum Beach Club - 5 min walk

About this property

Krystal Cancun All Inclusive

Upscale all-inclusive hotel near La Isla Shopping Mall
Close to Cancun Convention Center and Forum Beach, Krystal Cancun All Inclusive provides a swim-up bar, a poolside bar, and shopping on site. With a white sand beach, sun loungers, and beach volleyball, this hotel is the perfect place to soak up some sun. Treat yourself to a massage, a facial, or a manicure/pedicure at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and local and international cuisine. Fitness classes are offered at the gym; the property also has a garden, a hair salon, and dry cleaning/laundry services. In addition to 3 bars and a free kid's club, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking and valet parking
  • A free beach club on-site, luggage storage and wedding services
  • Smoke-free property, concierge services and a TV in reception
  • Guest reviews give good marks for the beach locale
Room features
All 502 rooms include comforts such as 24-hour room service and laptop-compatible safes, in addition to perks like late night room service and free WiFi. Guests reviews say good things about the clean rooms at the property.
More amenities include:
  • Recycling and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • Wardrobes/cupboards, childcare services and cable channels

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Children's club

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping
  • Spa tub
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room babysitting
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • Lift

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

Does Krystal Cancun All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of 3 May 2024, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on 13 May 2024 start from £277.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Cancun All Inclusive?

Self-parking and valet parking are free at this property.

Are there all-inclusive benefits at Krystal Cancun All Inclusive?

Yes, the property is all-inclusive.

Krystal Cancun All Inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 267 out of 1002 reviews" "
Rating 8 - Good. 200 out of 1002 reviews" "
Rating 6 - Okay. 205 out of 1002 reviews" "
Rating 4 - Poor. 140 out of 1002 reviews" "
Rating 2 - Terrible. 190 out of 1002 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

CLAUDIA

Travelled with family
Disliked: Amenities, property conditions & facilities
Primero que nada , el check in super tardado, los baños necesitan reparacion, la comida no es buena, si quieres pedir camarones es un cobro de 600 pesos, el servicio al cuarto cobran 90 pesos, tienes que salirte de la alberca para ir a comer,no te llevan snacks a los camastros, en general muy malo para el precio
Stayed 4 nights in Apr 2024

10/10 Excellent

Carmen G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper espectaculares mis vacaciones realmente las recomiendo 👍👌
Stayed 3 nights in Apr 2024

10/10 Excellent

Jose E

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 3 nights in Apr 2024

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Stefan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd stay at Krystal Cancun and loved it both times, the only thing I didn’t like was the music selection from 15-20 years ago. Everything else was spot on, would definitely recommend.
Stayed 5 nights in Apr 2024

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very friendly and the food was very good and the beach was very nice. The only suggestion is that they need live music or a DJ to dance at night. I also liked that DJ Randy and Jhonatan have kareoke some nights it was very good, definitely i recommend this place.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kristina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely come back to Krystal Cancún all inclusive, it was beautiful, in a great location and had incredible staff. David and Alexis were two amazing bartenders we had the absolute pleasure meeting. They made the trip so fun and were a big highlight to it :)
Stayed 5 nights in Apr 2024

6/10 Okay

Monica

Travelled with partner
Liked: Staff & service, amenities
I was skeptical about this resort because of the reviews I read but I was actually pleasantly surprised how much I enjoyed my stay at Krystal Cancun. The location is perfect, close to the clubs/bars strip, taco stands and flea market. I went to celebrate my wife's birthday and let me start by saying they went above and beyond to make her feel special. Kurt who was in charge of the birthday decorations in the room was amazing.He checked with us throughout our stay to see if everything was good. The housekeeping was also great. We would find our room cleaned everyday and new complimentary tequila bottle, champagne bottle and chocolates. This is a small and old resort in need of some renovations but the service was 5star and made up for it.Starting with concierge, very helpful, Elsie, Aracely, Jesus and chef Oscar from Snack Fisheria were great, waiter Jose from Las Velas restaurant was simply a sweetheart, waiters Jorge and Venustiano from Aquamarina were truly our favorites, made us feel very special everytime we would come by for breakfast or lunch. Victoria and the guys from the lobby bar were great and made the best cocktails in the whole resort! The ladies at the spa were amazing and the whole spa experience was truly 5 star treatment. Also Kenya who gave us a great deal for an unforgettable birthday night at Coco Bongo, my wife said it was the best birthday she's ever had! Thank you to all of them, these guys get it.. it was all about exceptional service and hospitality!
Stayed 4 nights in Apr 2024

8/10 Good

Erandi

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2024

2/10 Terrible

jimmy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this was the worst 4 star hotel i have ever stayed at. there are dozens of 4 star hotels in Cancun which are better for the same price. I complained about the constuction noise coming from the room next door and i was moved. they said better room, however, i had booked a luxury room, this means i had to complain to get what i paid for. they place a speaker in the pool area, the volume at max and a person walks around and yells into the microphone ,A really annoying feature, also there are sales people selling memberhips CONSTANTLY, and vendors selling handicrafts. I was happy to leave and happier knowing i will never return
Stayed 7 nights in Apr 2024

General hotel information

Reasons to Book
Nice Bathroom & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.0