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On the beach, white sand, beach cabanas, sun-loungers
On the beach, white sand, beach cabanas, sun-loungers
On the beach, white sand, beach cabanas, sun-loungers
2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Guest reviews

4.6 out of 5 Wonderful
1,569 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Map

Explore the area

Popular LocationChac Mool Beach4 min walk
Popular LocationLa Isla Shopping Mall16 min walk
Popular LocationCancun Interactive Aquarium17 min walk
AirportCancun, Quintana Roo (CUN-Cancun Intl.)27 min drive

Choose dates to view prices

  • Ocean Front Junior Suite King

    4.7/5 guest room rating

    Room amenities

    • 656 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsOcean Front Junior Suite King
  • Ocean View Junior Suite Double

    4.7/5 guest room rating

    Room amenities

    • 656 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsOcean View Junior Suite Double
  • Ocean Front Junior Suite Double

    5/5 guest room rating

    Room amenities

    • 656 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsOcean Front Junior Suite Double
  • Ocean View Junior Suite King

    4.7/5 guest room rating

    Room amenities

    • 656 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsOcean View Junior Suite King
  • Junior Suite King

    4.6/5 guest room rating

    Room amenities

    • 656 sq ft
    • Partial ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite King
  • Junior Suite Double

    4.6/5 guest room rating

    Room amenities

    • 656 sq ft
    • Partial ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsJunior Suite Double
  • Ocean View Swim Up Suite King

    4.7/5 guest room rating

    Room amenities

    • 850 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsOcean View Swim Up Suite King
  • Presidential Suite

    Room amenities

    • 1334 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsPresidential Suite
  • Ocean Front Luxury Suite King

    4.3/5 guest room rating

    Room amenities

    • 764 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsOcean Front Luxury Suite King

About this area

Cancun

Located in Cancun's Zona Hotelera neighbourhood, Hyatt Zilara Cancun - All Inclusive - Adults Only is in the entertainment district and on the beach. The area's natural beauty can be seen at Tortuga Beach and Chac Mool Beach, while Cancun Interactive Aquarium and Aquaworld are popular area attractions. Looking to enjoy an event or a game while in town? See what's happening at Beto Avila Baseball Stadium or Andres Quintana Roo Stadium. With snorkelling, waterskiing and parasailing nearby, you'll find plenty of adventures in the water.
Visit our Cancun travel guide
View in a map
Popular Location

What's nearby

  • Chac Mool Beach - 4 min walk
  • La Isla Shopping Mall - 16 min walk
  • Cancun Interactive Aquarium - 17 min walk
  • Forum Beach - 20 min walk
  • Cancun Convention Center - 3 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive

Restaurants

  • La Adelita Cantina — 1 min walk
  • Asiana — 1 min walk
  • Limoncello - 4 min walk
  • Tacun - 5 min walk
  • La Madonna - 16 min walk

About this property

Hyatt Zilara Cancun - All Inclusive - Adults Only

Adults-only luxury on the beach
Catch some rays at the beach or spend the day relaxing at Hyatt Zilara Cancun - All Inclusive - Adults Only's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants. All 307 rooms boast jetted bathtubs, and offer free minibar items and furnished balconies or patios. Pillowtop beds and 24-hour room service are standard, as are LED TVs with cable channels.
Hyatt Zilara Cancun - All Inclusive - Adults Only offers 307 forms of accommodation with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels.

Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zen Spa has 11 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Snorkelling
Surfing/boogie boarding

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking
  • Limo/town car service

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 6 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • Aerobics classes
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Table football
  • Full-service spa
  • Karaoke
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Shopping
  • Hot tub
  • Steam room
  • Surfing/boogie boarding
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Dry cleaning service
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Japanese
  • Korean
  • Spanish

Business services

  • 24-hour business centre
  • 6 meeting rooms
  • Conference centre (6888 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Ceiling fan
  • Hypo-allergenic bedding
  • Linens
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • TV channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Turndown service

See similar properties

Policies

Check-in

Check-in between 3 PM and midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun

Frequently asked questions

Can I cancel my reservation for free at Hyatt Zilara Cancun - All Inclusive - Adults Only and receive a full refund?
Yes, Hyatt Zilara Cancun - All Inclusive - Adults Only offers free cancellation on select room rates, because flexibility matters! Please refer to Hyatt Zilara Cancun - All Inclusive - Adults Only cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hyatt Zilara Cancun - All Inclusive - Adults Only?
As of 23 Oct 2020, prices found for a 1-night stay for 2 adults at Hyatt Zilara Cancun - All Inclusive - Adults Only on 4 Nov 2020 start from £267, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hyatt Zilara Cancun - All Inclusive - Adults Only have a pool?
Yes, this property has 2 outdoor pools.
Is Hyatt Zilara Cancun - All Inclusive - Adults Only pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hyatt Zilara Cancun - All Inclusive - Adults Only?
Valet parking is free at this property.
What time is check-in at Hyatt Zilara Cancun - All Inclusive - Adults Only?
Check-in is from 3 PM to midnight.
What time is check-out at Hyatt Zilara Cancun - All Inclusive - Adults Only?
Checkout is at noon.
Are there all-inclusive benefits at Hyatt Zilara Cancun - All Inclusive - Adults Only?
Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, surfing/boogie boarding, volleyball and more.
Where is Hyatt Zilara Cancun - All Inclusive - Adults Only located?
Located in Zona Hotelera, this beachfront resort is in the entertainment district and within a 5-minute walk of Costa Occidental de Isla Mujeres National Park and Chac Mool Beach. La Isla Shopping Mall and Cancun Interactive Aquarium are also within 1 mile (2 km).
4.6
Wonderful
5 - Excellent
1,120
4 - Good
296
3 - Okay
79
2 - Poor
44
1 - Terrible
30

4.7/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Gina in the Bellman dept was so sweet and kind during check-in and check-out. She went above and beyond the call of duty. She tried to help me find my mask. She delivered upon arrival and retrieved upon departure our luggage with a beaming smile and exuberance. Eloisa, Gabriel, and Ligia were always taking great care of us at the pool and the lobby bar. They were always trying to do extras to make us more comfortable. They moved tables& chairs, got extra towels, and made sure we always had a delightful beverage in hand. Juan was always around promoting entertainment. His personality is absolutely joyful! Jair and Loeza made our visit to Maria Marie extra special. Jair brought us a special shrimp pico de gallo as an appetizer. So yummy! They also made sure our meal ended extra special with a Happy Honeymoon cake! What a wonderful surprise!! While we were there, Sabina, Laura, and Selena made sure to check on us daily. They arranged for several "Happy Honeymoon" surprises. Our door was decorated with balloons, streamers and a personalized card. Our bed was covered in rose petals. We were given champagne and a delicious cupcakes a few times. Such thoughtfulness! On our last day, we had to leave at 12:00 noon. Martha and Luis at Spice restaurant made special arrangements for us to have a hamburger and french fries. Breakfast was still being served, but they made our last wish for lunch happen. The hostess Laura is also such a sweetheart ! We always looked forward to
Stayed 7 nights in Oct 2020

5/5 Excellent

Travelled with partner, Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities
We had an amazing time. It was our 3rd time at the resort, and we would never consider going anywhere else. The staff is the best!
Stayed 5 nights in Oct 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
This place was amazing. The people, the food, the view. Just the perfect vacation
Stayed 4 nights in Oct 2020

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Staff is crazy good and accommodating. Several extra surprises during the week for my wife’s birthday celebration. Lots of fun activities. Food was very good overall. Although Covid is still out and about, the staff made you feel comfortable. They were constantly cleaning. Some of the usual amenities and activities were not available due to Covid but there was still plenty going on to keep us entertained! Oh, and the beach and water is probably the most beautiful we’ve seen. Definitely recommend.
Stayed 7 nights in Oct 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back and I must say that we were impressed with the procationer measures the staff took on keeping every one safe during COVID-19. The staff was friendly, food great an pretty much had the beach to ourselves. Memo at Maria Marias restaurant took care of us and Arthuro at Spices did too! Ask for them.... Definitely will go back. It was my boyfriends first time in cancun and he loved it!
Stayed 5 nights in Oct 2020

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