Hotel Xbalamque and Spa

Photo gallery for Hotel Xbalamque and Spa

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Standard Double Room, 2 Double Beds | Desk

Overview of Hotel Xbalamque and Spa

Hotel Xbalamque and Spa

3.0 star property

3.3/5 Okay

Guests rated this property 3.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Outdoor space

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest stays
  • Sheets and towels washed at 60°C
  • Follows industry sanitisation guidelines
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500

Explore the area

  • Popular LocationMarket 286 min walk
  • Popular LocationBenito Juarez Municipal Building10 min walk
  • Popular LocationMercado 2310 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)26 min drive

Choose dates to view prices

Standard Double Room, 2 Double Beds

  • 323 sq ft
  • Studio
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 Double Bed

  • 323 sq ft
  • Studio
  • Sleeps 2
  • 1 Double Bed

Superior Room

  • 452 sq ft
  • Studio
  • City view
  • Sleeps 2
  • 1 King Bed

About this area


Hotel Xbalamque and Spa is located in Downtown Cancun, a neighbourhood in Cancun, and is near a metro station. Cancun Mall and La Isla Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Norte Beach. Costa Occidental de Isla Mujeres National Park and Aquaworld are also worth visiting.

What's nearby

  • Las Palapas Park - 2 min walk
  • Cristo Rey Church - 3 min walk
  • Market 28 - 6 min walk
  • Benito Juarez Municipal Building - 10 min walk
  • Mercado 23 - 10 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive


  • Pescaditos - 2 min walk
  • La Parrilla - 3 min walk
  • La habichuela Cancun - 3 min walk
  • Los Arcos - 3 min walk
  • Cheester Palapas - 3 min walk

About this property

Hotel Xbalamque and Spa

3-star Cancun aparthotel in Downtown Cancun with full-service spa
A full-service spa, an outdoor pool and a restaurant are available at this aparthotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. Each apartment offers room service, a rainfall shower and a TV with cable channels. A shower, a phone and a desk are among the other amenities that guests will find.
Hotel Xbalamque and Spa offers 90 accommodations with free toiletries. Televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an outdoor pool and a sauna.
Spa Xbalamqué has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.

The spa is open daily.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Outdoor pool
  • Sauna
  • Steam room
  • Full-service spa
  • Massages
  • Spa services
  • Spa treatment rooms
  • Hot stone massages
  • Body treatments
  • Couples treatment room(s)
  • Aromatherapy
  • Swedish massages
  • 4 treatment rooms
  • Deep-tissue massages
  • Prenatal massages
  • Body scrubs
  • Body wraps


  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Limited on-site parking
  • On-site car hire

Family friendly

  • Children stay free

Restaurants on site

  • La Adelita


  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Snack bar/deli
  • Room service available


  • Shower
  • Rainfall shower head
  • Free toiletries


  • TV with cable service

Outdoor areas

  • Terrace
  • Garden


  • Laundry service

Work spaces

  • Desk

Climate control

  • Air conditioning


  • No pets allowed


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lifts
  • Upper floors accessible by stairs only
  • Wheelchair-accessible parking
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Phone
  • Luggage storage
  • Safe at front desk
  • Free newspapers (reception)
  • Porter/bellboy
  • 24-hour front desk
  • Hair salon

Location highlights

  • Near a metro station
  • In the city centre


  • 90 rooms
  • 3 floors
  • 1 building
  • Built in 1990

Similar properties

See similar properties



Check-in from 3 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Guests driving to the property should contact this property in advance.

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Xbalamque Resort
Hotel Xbalamque Resort Cancun
Xbalamque Cancun
Xbalamque Hotel Cancun
Hotel Xbalamque Cancun
Hotel Xbalamque
Hotel Xbalamque Resort Spa
Hotel Xbalamque Spa
Hotel Xbalamque and Spa Cancun
Hotel Xbalamque and Spa Aparthotel
Hotel Xbalamque and Spa Aparthotel Cancun

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 218 out of 1022 reviews
5 - Excellent 21%
Rating 4 - Good. 290 out of 1022 reviews
4 - Good 28%
Rating 3 - Okay. 248 out of 1022 reviews
3 - Okay 24%
Rating 2 - Poor. 140 out of 1022 reviews
2 - Poor 14%
Rating 1 - Terrible. 126 out of 1022 reviews
1 - Terrible 12%




Staff & service




Property conditions & facilities



1/5 Terrible

Travelled with family, Travelled with partner
Disliked: Cleanliness
Roach invested. Bedbugs and fleas all over the bed. I couldn't sleep at night. Shower and toilets had weak plumbing. They maids don't really clean too well. I liked a roach on the floor and next day after they cleaned it was still there. The pool and spa are nice and it's very convenient having a restaurant on site but the pool also had broken loungers . I used to love this place but never again will I return.
Stayed 3 nights in May 2022

3/5 Okay

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was in a good location, close to everything. But the hotel is a little run down
Stayed 4 nights in Apr 2022

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was my worse hotel experience there was fleas in the bedroom, no internet in the rooms so all guests get in the hallway to be on the phone 2 - 3 in the morning been all loud no phone in the bedroom it really was a motel but worse and the price i paid was high for the quality hotel .com need to remove it from they website and the picture the have on line don't look the same when you are there.
Stayed 7 nights in Apr 2022

2/5 Poor

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was nice and helpful. The aesthetic of the property was nice and historical looking. Charming place to stay. There's a pool, spa, and restaurant on property. Hotel a block away from the Parque las Palapas. When I was checked in and brought to the room by one of the workers, he noticed a sound of the toilet, so without me asking, he already was getting someone to check it out which was nice of him. The maintenance person, checked it out, and was trying to tell me something, showed me the tank of the toilet which was completely disgusting (and mind you, not because it was a toilet, I've fixed a part in my tank at home), but because it was rusty and dirty. Anyway, I had no idea what he was saying because of the different language, so he just stopped talking, did his inspection. Sound went away, so everything seemed all good. The toilet itself was terrible if you really care about flow. It's totally low flow and doesn't flush well. Eventually stopped "completely flushing" if you know what I mean... on top of that, there ended up being a leak coming from the ceiling. I don't mind at all being at older places. I don't expect it to be 4 stars, but I would think that the facilities should be kept in working condition and "clean". I get there's the saying, you get what you pay for, but still! I like this place & would consider staying here again, but having a working toilet (esp. late at night) & a non-leaking ceiling is important (this without rain).
Stayed 2 nights in Apr 2022

2/5 Poor

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property was not clean, when we arrived they didn’t gave us the room complete clean, there were no soap, shampoo or clean towels in the bathroom. The street is way too noisy with cars and a market and a bar just bellow the building rooms.
Stayed 4 nights in Mar 2022