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Hotel Plaza Caribe

3.0 star property
Travelers split their time between refreshing outdoor pools and exploring the nearby Mercado 23, with staff ready to point them toward local discoveries

Choose dates to view prices

Hotel Plaza Caribe is a short walk from Mercado 23 and Cristo Rey Church. Guests love the garden, kids' playground, and laundry facilities for longer stays. The outdoor pools are perfect for cooling down after exploring, and the bar is a relaxing spot to enjoy with in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, 2 Double Beds, Non Smoking

Superior Room, 2 Double Beds, Non Smoking | Down duvets, desk, iron/ironing board, free WiFi

Superior Room, 2 Double Beds, Non Smoking

7.8 out of 10
Good
(20 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Down duvet
Private bathroom
Free bottled water
Cable channels
Wardrobe
  • 162 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 2 Double Beds, Non Smoking, Pool View

Executive Room, 2 Double Beds, Non Smoking, Pool View | Down duvets, desk, iron/ironing board, free WiFi

Executive Room, 2 Double Beds, Non Smoking, Pool View

Highlights

Air conditioning
Flat-screen TV
Down duvet
Private bathroom
Free bottled water
Cable channels
Wardrobe
Desk
  • 161 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking | Down duvets, desk, iron/ironing board, free WiFi

Executive Room, 1 King Bed, Non Smoking

7.4 out of 10
Good
(28 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Down duvet
Private bathroom
Free bottled water
Cable channels
Wardrobe
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, Pool View

Premium Room, 2 Double Beds, Non Smoking, Pool View | Down duvets, desk, iron/ironing board, free WiFi

Premium Room, 2 Double Beds, Non Smoking, Pool View

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Down duvet
Private bathroom
Free bottled water
Cable channels
Wardrobe
Desk
  • 161 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Triple Room, Multiple Beds, Non Smoking

Family Triple Room, Multiple Beds, Non Smoking | Down duvets, desk, iron/ironing board, free WiFi

Family Triple Room, Multiple Beds, Non Smoking

7.8 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Down duvet
Private bathroom
Free bottled water
Cable channels
Wardrobe
  • 183 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

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About the area

Located in Downtown Cancun, a neighbourhood in Cancun, Hotel Plaza Caribe is in a shopping district. Mercado 23 and Plaza 28 are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Las Palapas Park. Cristo Rey Church and Benito Juarez Municipal Building are two other places to visit that come recommended. Visit our Cancun travel guide
Map
Pino Lote 19 S/N Col. Centro, Cancun, QROO, 77500

What's nearby

  • Cancun_BenitoJuarezMunicipalBuilding_6277943_016
    Benito Juarez Municipal Building
    6 min walk - 0.4 miles
  • Mercado 23
    3 min walk - 0.2 miles
  • Las Palapas Park
    5 min walk - 0.3 miles
  • PlayCity Casino
    10 min walk - 0.5 miles
  • Plaza 28
    14 min walk - 0.8 miles

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    21 min drive

Restaurants

  • Subway
    2 min walk
  • McDonald's
    3 min walk
  • Subway
    1 min walk
  • Ty-Coz
    5 min walk
  • Fish n' Fries
    5 min walk

About this property

Hotel Plaza Caribe

Hotel near Las Palapas Park
Located close to Mercado 23 and Cristo Rey Church, Hotel Plaza Caribe provides a garden, laundry facilities and conference space. In addition to a restaurant, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • 2 outdoor pools and a children's pool, along with sunloungers
  • Free self-parking
  • Continental breakfast (surcharge), luggage storage and smoke-free property
  • 4 meeting rooms, a 24-hour front desk and a ballroom
  • Guest reviews say good things about the helpful staff and proximity to public transport
Room features
All 134 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and free bottled water. Guest reviews highly rate the cleanliness rooms at the property.
More amenities include:
  • Bathrooms with showers and shampoo
  • 42-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and electrical adapters/chargers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:30 AM for a fee: MXN 190 for adults and MXN 190 for children
  • A restaurant

Things to do

  • 2 outdoor pools
  • Children's pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 4 meeting rooms
  • 646 square feet of conference space

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • No lift
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 1981
  • Mosquito nets
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board on request
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately MXN 190 for adults and from MXN 190 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Plaza Caribe
Hotel Plaza Caribe Cancun
Plaza Caribe
Plaza Caribe Cancun
Plaza Caribe Hotel

Frequently asked questions

Does Hotel Plaza Caribe have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Hotel Plaza Caribe pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Plaza Caribe?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Plaza Caribe?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hotel Plaza Caribe?

Checkout is at noon.

Where is Hotel Plaza Caribe located?

Located in Downtown Cancun, this hotel is within a 5-minute walk of Cristo Rey Church and Las Palapas Park. Mercado 23 and Benito Juarez Municipal Building are also within 10 minutes.

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Reviews

Hotel Plaza Caribe Reviews

7.6

Good

7.6

Cleanliness

8.2

Location

8.0

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 342 out of 1004 reviews
Rating 8 - Good. 325 out of 1004 reviews
Rating 6 - Okay. 186 out of 1004 reviews
Rating 4 - Poor. 88 out of 1004 reviews
Rating 2 - Terrible. 63 out of 1004 reviews

Reviews

10/10 Excellent

Judith Ann

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room and the staff is very nice.
Stayed 1 night in Dec 2025

8/10 Good

Zach

Liked: Cleanliness
Cool hotel, was there on new years eve so it was quite busy but the room was nice enough, smart tv, comfy bed, fine for the price!
Stayed 1 night in Dec 2025

8/10 Good

Linghong

Liked: Cleanliness, amenities
Great location. just cross the ado bus terminal, friendly staff. dislike the bathroom.
Stayed 3 nights in Jan 2026

10/10 Excellent

Max

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. Staff was great. We checked in late and there were no issues
Stayed 1 night in Jan 2026

8/10 Good

Ernie

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. It was nice to get a room on the main floor for a change (no elevators). Staff were very nice as usual. Beautiful grounds around the pool. Comfortable beds, good food. The big thing is it's right across the street from the ADO bus station. Off to Merida we went!
Stayed 1 night in Jan 2026

6/10 Okay

Beverley

Right across from central bus station. Pleasant staff. Pool fairly clean and beautiful. Room just ok but there was a musty smell. Bathroom lacked privacy and the toilet leaked so the floor was wet.
Stayed 1 night in Jan 2026

6/10 Okay

Kevin

Disliked: Cleanliness, property conditions & facilities
Very close to the bus terminal, so the location was very convenient. The staff could have been a bit friendlier. Decent breakfast. Our rooms had a lot of black stains in the corners. Also, the bathrooms are only separated from the rooms by a sliding glass door, so there is not a lot of privacy from your travel companions.
Stayed 1 night in Dec 2025

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location just across Ado. We stayed only one night but all was great. Place was clean and the staff very kind. we arrived at almost midnight, we found a tacos stand outside that was great! We suggest the hotel bar to stay open later 😁
Stayed 1 night in Nov 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Comfortable restaurant in A1 location if needing the ADO bus station. Good restaurants close by and an excellent pool area.
Stayed 1 night in Jul 2025

6/10 Okay

KENIA

Disliked: Property conditions & facilities
Good services and Cleaning Rooms
Stayed 3 nights in Oct 2025

10/10 Excellent

Amélie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there the first and last night of our trip to Mexico to be close to the airport. The service was very good, very friendly people.
Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool, friendly staff.
Stayed 1 night in Apr 2025

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in and Check out. A lot of shops and places to eat around the property.
Stayed 1 night in Jun 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good .Convenient location .
Stayed 1 night in Oct 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy acess to the the aifrport and Tren Maya by shuttle from ADO station
Stayed 1 night in Apr 2025

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service
Close to Ado. Restaurant good food. Nice pool area and splash pad for little kids.
Stayed 1 night in Mar 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gustavo Arranaga

It was great, small rooms but great I'll definitely be back
Stayed 1 night in Apr 2025

6/10 Okay

Steve n Sandra

Well… for our purposes, the hotels proximity was perfect for catching a bus to Merida. Check-in was easy. Granted, we chose the basic room that you get booking 3rd party. Not anything like the rooms in the photos. Nonetheless, the assigned room was quiet enough and super basic. And despite the visual impression, the beds were very comfy. For the price, an acceptable choice. The breakfast options were different ethnic versions of the same thing BUT, we ordered different things and both were delicious. Service was friendly and pleasant. If you’r looking for 5-star for one night, stay in the hotel zone. If you need a reliable place to hang your hat, for a stopover, we recommend. As a side-note, if you are booking a bus, buy your tickets the night before to avoid the lines. AND make sure your door key and lock work the night before. No one’s fault, but we got locked out of our room when we went to check out and could have missed our bus. Staff stepped up and got us in. Thanks to them for that.
Stayed 1 night in Jan 2026

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super basic but clean, safe, and right across from the bus terminal. Decent restaurant (get the cantaloupe juice at breakfast).
Stayed 1 night in Dec 2024

10/10 Excellent

Mary Lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens and the pool area are so relaxing. We noticed the sitting area above the restaurant, very relaxing. It shout be used more. This property has many relaxing area to enjoy. Ate at the restaurant on this trip, food was good, great ambience!
Stayed 1 night in Mar 2025

10/10 Excellent

Nerina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good no complaints at all. The staff is kind all the time.
Stayed 3 nights in Dec 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the kids. Lots to do in the splash pool, watching the peacocks, parrots and resident cats. Staff was very friendly and helpful. Place was very clean. Across from ADO bus station.
Stayed 2 nights in Mar 2025

8/10 Good

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property grounds are unbelievable for the location center of the city.
Stayed 1 night in Oct 2024

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
pretty close to ADO connections port of cancun Shooping mall lover good for convinient place
Stayed 2 nights in Nov 2024

6/10 Okay

Araceli

Disliked: Staff & service

Is ok

Not bad,the service is ok, they need to work on their customer service,the food is not bad.
Stayed 3 nights in May 2025