Title: Hotel Isleño Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=7925&destination=Isla+Mujeres%2C+Quintana+Roo%2C+Mexico&selected=8072195&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Isleño This island oasis in Centro - Supmza 001 combines daytime relaxation on a sunny terrace with evening entertainment in the arcade/game room ## Photo gallery for Hotel Isleño ![Lobby sitting area - Hotel Isleño (Isla Mujeres)](https://images.trvl-media.com/lodging/9000000/8080000/8072200/8072195/f77cf7c1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby sitting area - Hotel Isleño (Isla Mujeres)](https://images.trvl-media.com/lodging/9000000/8080000/8072200/8072195/87271d36.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property – evening/night - Hotel Isleño (Isla Mujeres)](https://images.trvl-media.com/lodging/9000000/8080000/8072200/8072195/cdb65b9e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Hotel Isleño (Isla Mujeres)](https://images.trvl-media.com/lodging/9000000/8080000/8072200/8072195/976fb160.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail - Hotel Isleño (Isla Mujeres)](https://images.trvl-media.com/lodging/9000000/8080000/8072200/8072195/d3e32b27.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Isleño in Centro - Supmza 001 offers a comfortable retreat with practical amenities. Guests enjoy free WiFi in public areas, a business center, and 24-hour front desk advice. Visitors appreciate the hotel's well-maintained condition. ## Reviews 8.2 Very good ## Popular amenities - Free Wi-Fi - Air-conditioning - Business services - Housekeeping - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Mar 17 - Mar 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=8072195&PinnedHotelID=8072195&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=8072195&PinnedHotelID=8072195&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 18 - Mar 19](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=8072195&PinnedHotelID=8072195&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=8072195&PinnedHotelID=8072195&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 20 - Mar 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=8072195&PinnedHotelID=8072195&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=8072195&PinnedHotelID=8072195&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 27 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=8072195&PinnedHotelID=8072195&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=8072195&PinnedHotelID=8072195&HadPinnedHotel=true®ionId=-1&adults=2) ### View all photos for Standard Double Room ![Standard Double Room | Minibar, in-room safe, desk](https://images.trvl-media.com/lodging/9000000/8080000/8072200/8072195/4756398a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 7.6 Good 4 reviews - City view - 323 sq ft - Sleeps 3 - 2 Double Beds ### View all photos for Standard Double Room, Balcony ![Standard Double Room, Balcony | Minibar, in-room safe, desk](https://images.trvl-media.com/lodging/9000000/8080000/8072200/8072195/4faef82f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, Balcony 8.0 Very good 1 review - City view - 323 sq ft - Sleeps 3 - 2 Double Beds ### View all photos for Premium Double Room, 2 Queen Beds, Balcony, City View ![Premium Double Room, 2 Queen Beds, Balcony, City View | Minibar, in-room safe, desk](https://images.trvl-media.com/lodging/9000000/8080000/8072200/8072195/fdac870a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double Room, 2 Queen Beds, Balcony, City View 8.0 Very good 3 reviews - City view - 215 sq ft - Sleeps 2 - 2 Queen Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Isleno.h8072195.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Isleno.h8072195.Hotel-Information) ## About the area Located on the beach, Hotel Isleño is in Centro - Supmza 001, a neighbourhood in Isla Mujeres. Isla Mujeres Ferry Terminal and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit La Isla Shopping Mall and Plaza Las Americas. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Garrafon Natural Reef Park are also worth visiting. [Visit our Isla Mujeres travel guide](https://www.expedia.co.uk/Isla-Mujeres.dx7925) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.25756%2C-86.74682&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=a3d_p0n8_1L4t84aZQjVUsKNOgk=) Francisco I. Madero no 8, Isla Mujeres, QROO, 77400 ### What's nearby - ![Exploring the lovely streets of Isla Mujeres. #OnTheRoad](https://images.trvl-media.com/place/7925/abe46061-603c-4c04-af6b-8307cf4fb149.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Miguel Hidalgo 2 min walk \- 0.1 miles - ![High-speed ferry at the terminal of Isla Mujeres waiting for passengers to return to Cancun.](https://images.trvl-media.com/place/553248634963233951/b0e4f9bc-41c5-4c22-a013-341fa9d2ab4e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Isla Mujeres Ferry Terminal 5 min walk \- 0.3 miles - ![Norte Beach which includes swimming, a beach and tropical scenes](https://images.trvl-media.com/place/6282771/63d6351c-7c09-4adf-abf1-55a1dd6b6341.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) North Beach 6 min walk \- 0.4 miles - beach 2 min walk \- 0.1 miles - Isla Mujeres Cemetery 5 min walk \- 0.3 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 114 min drive ### Restaurants - El Patio 2 min walk - Los Mariscos De Humo 1 min walk - Sonny's Pizza 2 min walk - Los Burritos 2 min walk - Aroma Isla 1 min walk ## About this property ### Hotel Isleño Hotel near North Beach Close to Isla Mujeres Ferry Terminal, Hotel Isleño provides a terrace, an arcade/games room and a business centre. Stay connected with free WiFi in public areas. You'll also enjoy the following perks during your stay: - Luggage storage, smoke-free property and tour/ticket information - A front desk safe and a 24-hour front desk - Guest reviews give good marks for the overall condition Room features All guest rooms at Hotel Isleño offer perks, such as air conditioning, in addition to amenities, such as safes and minibars. Extra conveniences in all rooms include: - Bathrooms with heated floors and showers - Daily housekeeping and desks ## Similar properties ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/3000000/2490000/2487100/2487077/135b11c3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Rocamar Hotel Panoramico Isla Mujeres Centro - Supmza 001 - Pool - Free Wi-Fi - Air-conditioning - Housekeeping 8.2 Very good 1,000 reviews £86 includes taxes & fees 16 Apr - 17 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-16&endDate=2026-04-17&selected=2487077&PinnedHotelID=2487077&HadPinnedHotel=true®ionId=-1&adults=2) ![White sand](https://images.trvl-media.com/lodging/2000000/1580000/1570400/1570382/26fc97e0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Posada Del Mar Centro - Supmza 001 - Pool - Spa - Kids’ pool - Parking included 7.6 Good 1,021 reviews £63 includes taxes & fees 14 Apr - 15 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=1570382&PinnedHotelID=1570382&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/8000000/8000000/7994100/7994015/762df694.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Xbulu-Ha Centro - Supmza 001 - Free Wi-Fi - Air-conditioning - Housekeeping - Microwave 8.4 Very good 538 reviews £69 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=7994015&PinnedHotelID=7994015&HadPinnedHotel=true®ionId=-1&adults=2) ![Suite Six | Terrace/patio](https://images.trvl-media.com/lodging/14000000/13190000/13180300/13180288/32976ff2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa Elena Isla Mujeres Centro - Supmza 001 - Parking included - Free Wi-Fi - Air-conditioning - Housekeeping 9.2 Wonderful 174 reviews £63 includes taxes & fees 20 Mar - 21 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=13180288&PinnedHotelID=13180288&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/19000000/18560000/18552400/18552323/c39a7581.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Paradise Suites Centro - Supmza 001 - Spa - Pet-friendly - Parking included - Free Wi-Fi 8.6 Excellent 204 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=18552323&PinnedHotelID=18552323&HadPinnedHotel=true®ionId=-1&adults=2) ![Courtyard view](https://images.trvl-media.com/lodging/10000000/9840000/9831000/9830903/7216a40b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Francis Arlene - Adults Only Centro - Supmza 001 - Free Wi-Fi - Air-conditioning - Housekeeping 7.8 Good 108 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=9830903&PinnedHotelID=9830903&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, open 8:00 AM to 8:00 PM, pool loungers](https://images.trvl-media.com/lodging/41000000/40230000/40224100/40224046/8ef06903.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Mint Resort Isla Mujeres Centro - Supmza 001 - Pool - Spa - Kids’ pool - Parking included 8.2 Very good 650 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=40224046&PinnedHotelID=40224046&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/6000000/5430000/5429900/5429894/12846089.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel & Restaurant Bucaneros, Isla Mujeres Centro - Supmza 001 - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 8.6 Excellent 395 reviews £77 includes taxes & fees 15 Apr - 16 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=5429894&PinnedHotelID=5429894&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Triple Room (with Fan and AC) | In-room safe, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/8000000/8000000/7994100/7994021/2793d8a1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Marcianito Centro - Supmza 001 - Free Wi-Fi - Housekeeping - Microwave 7.8 Good 389 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=7994021&PinnedHotelID=7994021&HadPinnedHotel=true®ionId=-1&adults=2) ![Balcony](https://images.trvl-media.com/lodging/12000000/11520000/11518200/11518152/4e72fb53.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Sol Caribe Centro - Supmza 001 - Kitchen - Free Wi-Fi - Air-conditioning - Outdoor space 8.2 Very good 242 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=11518152&PinnedHotelID=11518152&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=8072195&PinnedHotelID=8072195&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=8072195,2487077,1570382,7994015,13180288) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Things to do - Arcade/game room ### Family friendly - Arcade/game room ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business centre ### Outdoors - On the beach - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - Mosquito nets - Smoke-free property ## Room amenities ### Bathroom - Heated bathroom floor - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - TV ### Food and drink - Minibar ### More - Air conditioning - Desk - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 11 AM Minimum check-in age - 18 ### Check-out Check-out before 1 PM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts No pets and no service animals are allowed at this property ### Property is also known as Hotel Isleño Hotel Isleño Isla Mujeres Isleño Isla Mujeres Hotel Isleño Hotel Hotel Isleño Isla Mujeres Hotel Isleño Hotel Isla Mujeres ## Frequently asked questions ### Is Hotel Isleño pet-friendly? ### How much is parking at Hotel Isleño? ### What time is check-in at Hotel Isleño? ### What time is check-out at Hotel Isleño? ### Where is Hotel Isleño located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Isleño Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 9.0 Location ### 8.6 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 45 8 - Good 65 6 - Okay 20 4 - Poor 3 2 - Terrible 6 ## Reviews ### 10/10 Excellent #### Patty 6 Jan 2026 Very clean and attentive front desk stafff ##### Patty Stayed 7 nights in Dec 2025 ### 10/10 Excellent #### Chele 8 Apr 2024 Liked: Amenities Perfect location and friendly staff! ##### Chele Stayed 5 nights in Mar 2024 ### 6/10 Okay #### Chido 24 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was central to everything and it was very easy to get around by just walking. ##### Chido Stayed 1 night in Feb 2024 ### 10/10 Excellent #### John 3 Feb 2025 Excellent budget hotel. Small number of rooms. Friendly staff. Clean, comfortable rooms. Short walk to north beach and restaurants. ##### John Stayed 8 nights in Jan 2025 ### 10/10 Excellent #### Brent 15 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay Great stay (overnight). Good air conditioning (quiet). Staff were great, friendly and always smiling. Small balcony off room, 2 double beds, refrigerator, small bathroom with a large shower (shower head could use a tightening or replacement - water spraying over) Quiet location, close to board walk. ##### Brent Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Tiffany 7 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property has an excellent location. The staff was pleasant and helpful. The check in and check out process was easy. The only downside was the low water pressure. Otherwise, will probably stay again. ##### Tiffany Stayed 1 night in Dec 2024 ### 8/10 Good #### Kate 13 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities The staff was very friendly and helpful. The room was clean with a large shower and plenty of hot water. The only reason I didn’t give 5 stars is there was a musty smell in my room. ##### Kate Stayed 4 nights in Jan 2025 ### 8/10 Good #### Frances 31 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good find A wonderful little hotel in an excellent location near market, golf cart rental, numerous restaurants and a few blocks from the beach. The front rooms were noisy at night, but with ac, no problem. I definitely would stay there again. ![](https://a.travel-assets.com/ugc/hotel-reviews/32ECCAE28188B5DCFD2EFD61A7EF272FB8A6AF291711890764168.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F1F517109BFF6B3B6CC34AC38A41D3C980F3E8C91711890764143.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Frances Stayed 6 nights in Mar 2024 ### 4/10 Poor #### Douglas 16 Feb 2025 Disliked: Staff & service, property conditions & facilities Isla Mujeres is a tiny island with many choices. Ive been coming here for 18 yrs. I needed a ladt minute room for a friend visiting. This hotel is in a PRIME location! The rooms are clean & very comfortable. The hotel itself is a disaster & poorly run. Xmas deco in February. Laundry, waterbottles, towels everywhere. Extremely rude staff. Balcony & stair railings broken. There is a reason that they were 3/4 empty at the peak of the season. ##### Douglas Stayed 7 nights in Feb 2025 ### 10/10 Excellent #### Barry 3 Feb 2023 Liked: Staff & service, property conditions & facilities Great hotel....location perfect..near places to eat ,beach ,market...and just at the end of the busy area ..quiet at night....front desk and house keeping where great..room very big ..great TV..bathroom..very clean..i would stay here again..great hotel!!!! ##### Barry Stayed 2 nights in Jan 2023 ### 10/10 Excellent #### Gwen 16 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Place A quiet, well maintained hotel. They are doing a great job with conservation on the tiny island. The internet worked well and the staff was very pleasant and attentive. ##### Gwen Stayed 8 nights in Mar 2023 ### 8/10 Good #### Renee 27 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property for the price. Could use some updated bedding. ##### Renee Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Matthew 18 Feb 2024 Liked: Cleanliness, staff & service, amenities Was great for a few days. ##### Matthew Stayed 2 nights in Feb 2024 ### 6/10 Okay #### David 7 Mar 2023 Liked: Staff & service When the Isleno was first built it was wonderful. State of the art electrical system, modern style. All good. Now it needs a major cleaning. Things have become dingy. The towels should have been moved to the cleaning rag department a long time ago. The place could be sparkling and beautiful. It is not. ##### David Stayed 1 night in Mar 2023 ### 8/10 Good #### Mathew 23 Feb 2023 Liked: Staff & service Disliked: Cleanliness #### so so We had tonget the front deskntpnsweep the floors as it was covered with hair. The mattress covers made sleeping awful all they did was make you sweat. Woke up several times soaked. Very disgusting ##### Mathew Stayed 1 night in Feb 2023 ### 8/10 Good #### Margo Rita 6 May 2015 Liked: Cleanliness, property conditions & facilities, room comfort #### Great little hotel I love the location. It was very clean and quiet. The A/C and shower worked great. The wifi worked fine and the beds were surprisingly comfortable. The young ladies that work there were very sweet and kept the place very clean. The men that worked there were very grouchy and lazy. I would stay here again. I would not recommend it for families as it does not have a pool or any accomodations for kids. The only issues I had was that I was under the impression by Expedia that my hotel had already been billed to my credit card, so when the guy at the desk wanted to collect again, I was a little miffed. He told me that this happens all the time with Expedia. My other hotels I stayed in during this trip in Mexico were all paid for prior to my arrival through Expedia. Not sure why the inconsistancy with Expedia. All in all, it was a good experience. ##### Margo Rita ### 2/10 Terrible #### Daniel J. 22 Jun 2023 Disliked: Staff & service, property conditions & facilities, room comfort #### Hidden fees, shady operation, beware BEWARE, hidden charges. Hotel manager tried to charge me extra for "local environmental fee" and when I disputed it stating I paid on hotels.com he said it was a separate charge. Extortion is what it is, when I agreed to pay it because I was tried and hot, attempted to use credit card and he said it would be DOUBLE the fee. Scam, should be removed from site. I would never stay here. Did I mention the scruffy dog that came out in the lobby to bark at us? What a joke of an operation. Stay far away! ##### Daniel J. Stayed 1 night in Jun 2023 ### 10/10 Excellent #### David 24 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities I loved this place. Always a hello and a smile upon arrival. Did me a huge favour on my departure day which was super helpful. AC was great. Large shower with superb water pressure. Room had a nice balcony, great for people watching. Lots of space and clean. Location is a Short walk to food, beach, the ferry terminal and groceries. And while in the heart of Centro it was also quiet at night. Absolutely my first choice if I come back. ##### David Stayed 5 nights in Feb 2026 ### 2/10 Terrible #### Kirill 18 Feb 2026 Disliked: Cleanliness, amenities, property conditions & facilities We got two rooms without blankets, they then told us that we should’ve looked at the pictures on the website and that rooms don’t come with blankets when we show them that on the pictures they do come with blankets. They said we are sorry we just don’t have any more. The staff was rude, very unprofessional, and they were dressed like gypsies and walked into my room barefoot. Would not recommend. ##### Kirill Stayed 1 night in Feb 2026 ### 6/10 Okay #### Dianilda 12 Mar 2023 Liked: Cleanliness, staff & service Disliked: Amenities Para una estadias rapida esta bien, no nos gusto que no tuvieramos nevera ni plancha. ##### Dianilda Stayed 2 nights in Mar 2023 ### 8/10 Good #### Dayris 20 Feb 2023 Liked: Cleanliness, property conditions & facilities, room comfort #### Bien ubicado Bonito hotel ##### Dayris Stayed 1 night in Feb 2023 ### 6/10 Okay #### Ulises 2 Feb 2023 Disliked: Staff & service Las habitaciones se ven bien, aunque la taza tenía un trozo de papel, yo digo que se le pasó limpiarla antes. Dan unas llaves para el cuarto y para la luz, la llave de la luz se rompe muy fácilmente entonces se tiene que tener cuidado, el control de la televisión no funcionaba y cuando los califiqué en google ##### Ulises Stayed 1 night in Jan 2023 ### 6/10 Okay #### Danielle 2 May 2022 Liked: Cleanliness Disliked: Staff & service I like the hotel it had a lot of amenities such as a tv and fridge I just couldn't sleep at night sometimes because there was a bar across the street and because of the noise also the room I had was mid hotel so you can hear the reception at all hours talking. I did enjoy the room though as its close to everything and centrally located. ##### Danielle Stayed 6 nights in Feb 2022 ### 10/10 Excellent #### Alexander 18 Apr 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was very friendly and helpful ##### Alexander Stayed 3 nights in Apr 2022 ### 8/10 Good #### Karin 22 Mar 2022 Liked: Cleanliness #### Günstiges Hotel mitten in Playa Norte Gute Lage, mitten in Zentrum, dafür Nachts etwas lauter. Fährhafen in 5min, Einkaufsstrasse in 1 Geh Minute erreichbar. Suaberkeit gut, Nachts ist das Hotel geschlossen, WLAN nur in Lobby verfügbar. ![Aufgang zu den Zimmern](https://a.travel-assets.com/ugc/hotel-reviews/6FD9475C583B8A9EDEFA63CE4947A98F3BDF3C601647991042020.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Zimmer 10X](https://a.travel-assets.com/ugc/hotel-reviews/56005E8A59529E5DAFEF752BF34F40C1DF95F6791647991041895.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/87138BC3BA4A8297778032267A47C29559F5B4EE1647991042018.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1487E1B10026C4C0691DF833A4F7D6A6168E238B1647991041774.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Karin Stayed 1 night in Mar 2022 ### Expedia's Latest Trends ### Hotels > - [Maroma, A Belmond Hotel, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Maroma.h581919.Hotel-Information) > - [Kempinski Hotel Cancún](https://www.expedia.co.uk/Cancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information) > - 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