Title: Hotel Isla Zamna Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Isla Zamna Waterfront hotel with 24-hour front desk and bar/lounge ![Bar (on property)](https://images.trvl-media.com/lodging/23000000/22420000/22415000/22414976/00ec6793.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Hallway](https://images.trvl-media.com/lodging/23000000/22420000/22415000/22414976/45b602aa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, individually furnished, desk, iron/ironing board](https://images.trvl-media.com/lodging/23000000/22420000/22415000/22414976/e3ed0ba8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/23000000/22420000/22415000/22414976/50e2f24c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/23000000/22420000/22415000/22414976/fd97d868.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Escape to Hotel Isla Zamna, where the vibrant spirit of Centro - Supmza 001 meets tropical charm. Relax on the terrace, sip a drink at the bar, or explore nearby North Beach and Isla Mujeres Ferry Terminal with in-room WiFi to keep you connected. 6.4 ## Popular amenities - Bar - Housekeeping - 24/7 front desk - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct 17 - Oct 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=22414976&PinnedHotelID=22414976&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=22414976&PinnedHotelID=22414976&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 18 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=22414976&PinnedHotelID=22414976&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=22414976&PinnedHotelID=22414976&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=22414976&PinnedHotelID=22414976&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=22414976&PinnedHotelID=22414976&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=22414976&PinnedHotelID=22414976&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=22414976&PinnedHotelID=22414976&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![In-room safe, individually furnished, desk, iron/ironing board](https://images.trvl-media.com/lodging/23000000/22420000/22415000/22414976/e3ed0ba8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 King Bed, Balcony, City View ### Highlights Balcony Individually furnished Air conditioning Flat-screen TV Ceiling fan Private bathroom Free bottled water Cable channels - 151 sq ft - City view - Sleeps 2 - 1 King Bed ![Standard Double Room, 1 Queen Bed | In-room safe, individually furnished, desk, iron/ironing board](https://images.trvl-media.com/lodging/23000000/22420000/22415000/22414976/4549ea2e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 Queen Bed ### Highlights Individually furnished Air conditioning Flat-screen TV Ceiling fan Private bathroom Free bottled water Cable channels In-room safe - 151 sq ft - Sleeps 2 - 1 Queen Bed ![Standard Quadruple Room, 2 Double Beds | In-room safe, individually furnished, desk, iron/ironing board](https://images.trvl-media.com/lodging/23000000/22420000/22415000/22414976/297eafa7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Quadruple Room, 2 Double Beds ### Highlights Individually furnished Air conditioning Flat-screen TV Ceiling fan Private bathroom Free bottled water Cable channels In-room safe - 151 sq ft - Sleeps 4 - 2 Double Beds ![In-room safe, individually furnished, desk, iron/ironing board](https://images.trvl-media.com/lodging/23000000/22420000/22415000/22414976/e3ed0ba8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 Queen Bed with Balcony ### Highlights Balcony Individually furnished Air conditioning Flat-screen TV Ceiling fan Private bathroom Free bottled water Cable channels - 151 sq ft - Sleeps 2 - 1 Single Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Isla-Zamna.h22414976.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Isla-Zamna.h22414976.Hotel-Information) ## About the area Located in Centro - Supmza 001, a neighbourhood in Isla Mujeres, Hotel Isla Zamna is in a shopping district and on the waterfront. Isla Mujeres Ferry Terminal and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit La Isla Shopping Mall and Cancun Mall. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Garrafon Natural Reef Park are also worth visiting. Make sure you don't miss outdoor adventures like ziplining and hiking/biking trails, or hop on a moped for hire nearby and take a self-guided tour around Isla Mujeres. [Visit our Isla Mujeres travel guide](https://www.expedia.co.uk/Isla-Mujeres.dx7925) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.25743%2C-86.74690&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=2keSVTcpRmGhjb6G5JNL_zJIZBc=) Av Francisco I Madero manzana 4 lote 10, Isla Mujeres, QROO, 77400 ### What's nearby - Miguel Hidalgo - 1 min walk - 0.0 miles - Isla Mujeres Ferry Terminal - 3 min walk - 0.2 miles - Isla Mujeres Cemetery - 5 min walk - 0.3 miles - North Beach - 5 min walk - 0.3 miles - Dolphin Discovery - 7 min drive - 3.7 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 114 min drive ### Restaurants - ‪Los Mariscos De Humo - ‬1 min walk - ‪Aroma Isla - ‬1 min walk - ‪El Patio - ‬2 min walk - ‪Cafe Mogagua - ‬1 min walk - ‪Los Burritos - ‬2 min walk ## About this property ### Hotel Isla Zamna Hotel near North Beach Close to Isla Mujeres Ferry Terminal, Hotel Isla Zamna provides amenities, such as a terrace and a bar. Guests can connect to free in-room WiFi. Other perks include: - A round-trip airport shuttle (surcharge), babysitting (surcharge) and a 24-hour front desk - Concierge services, tour/ticket information and smoke-free property - A front desk safe Room features All rooms are individually furnished, and boast comforts such as air conditioning, as well as perks such as free WiFi and safes. More conveniences in all rooms include: - Bathrooms with showers and free toiletries - 32-inch flat-screen TVs with cable channels - Ceiling fans, daily housekeeping and desks ## Similar properties ![Comfort Studio Suite, 1 King Bed | 1 bedroom, in-room safe, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/114000000/113250000/113249500/113249483/2de4186f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Florita39 Centro - Supmza 001 - Pool - Spa - Free WiFi - Air conditioning 9.0 Wonderful 7 reviews £128 includes taxes & fees 18 Oct - 19 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=113249483&PinnedHotelID=113249483&HadPinnedHotel=true®ionId=-1&adults=2) ![Sun deck](https://images.trvl-media.com/lodging/40000000/39230000/39227000/39226954/4b57a80c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mar Bohemio Centro - Supmza 001 - Free WiFi - Air conditioning - Housekeeping 7.2 Good 26 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=39226954&PinnedHotelID=39226954&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/18000000/17860000/17859400/17859304/49a07545.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hoteles Berny Centro - Supmza 001 - Pool - Breakfast included - Spa - Pet-friendly 8.0 Very good 123 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=17859304&PinnedHotelID=17859304&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach nearby](https://images.trvl-media.com/lodging/16000000/15220000/15216700/15216691/313b9fa0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Belmar Centro - Supmza 001 - Free WiFi - Restaurant - Air conditioning - Room service 7.6 Good 122 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=15216691&PinnedHotelID=15216691&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Room, Ocean View | View from room](https://images.trvl-media.com/lodging/10000000/9070000/9069700/9069687/464420ab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### D Gomar Centro - Supmza 001 - Free WiFi - Air conditioning - Bar - Housekeeping 7.8 Good 126 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=9069687&PinnedHotelID=9069687&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/114000000/113820000/113819800/113819714/ac4ca30d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Siren’s Song Room 5, Siren's Song- Room 5 The Mermaid and The Pearl Hotel Centro - Supmza 001 - Pool - Kitchen - Air conditioning - Parking available 10 Exceptional 1 review [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=113819714&PinnedHotelID=113819714&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/105000000/104860000/104852900/104852805/4c31e25f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL CARACOL ISLA MUJERES Centro - Supmza 001 - Pool - Free WiFi - Air conditioning - Housekeeping 8.8 Excellent 8 reviews £57 includes taxes & fees 26 Oct - 27 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=104852805&PinnedHotelID=104852805&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/65000000/64990000/64985500/64985420/cd392f81.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cuxos Hotel Beachfront Centro - Supmza 001 - Free WiFi - Restaurant - Air conditioning - Bar 8.4 Very good 98 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=64985420&PinnedHotelID=64985420&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach](https://images.trvl-media.com/lodging/49000000/48560000/48551100/48551006/e097684b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nautibeach Condo 4 offers patio living, pool and beach access Centro - Supmza 001 - Pool - Kitchen - Air conditioning - Outdoor space 10 Exceptional 32 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=48551006&PinnedHotelID=48551006&HadPinnedHotel=true®ionId=-1&adults=2) ![Smart TV, fireplace, books](https://images.trvl-media.com/lodging/43000000/42330000/42328800/42328779/7ab18476.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 301 Junior Suite with Balcony and Full Kitchen Centro - Supmza 001 - Kitchen - Free WiFi - Air conditioning - Fireplace 9.4 Exceptional 34 reviews £92 includes taxes & fees 18 Oct - 19 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=42328779&PinnedHotelID=42328779&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - No on-site parking available - 24-hour return airport shuttle on request for a surcharge - Area shuttle (surcharge) ### Food and drink - A bar/lounge ### Family friendly - Babysitting (surcharge) ### Conveniences - 24-hour front desk - Safe at front desk - Shared refrigerator ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Beach loungers - On the waterfront - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Free bottled water ### More - Air conditioning (climate-controlled) - Ceiling fan - Desk - Individual furnishings - Iron/ironing board - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 11 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: MXN 1450.00 per person (return) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Hotel Isla Zamna Isla Mujeres Isla Zamna Isla Mujeres Isla Zamna Hotel Isla Zamna Hotel Hotel Isla Zamna Isla Mujeres Hotel Isla Zamna Hotel Isla Mujeres ## Frequently asked questions ### Is Hotel Isla Zamna pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Isla Zamna? > This hotel doesn't offer parking. ### What time is check-in at Hotel Isla Zamna? > Check-in start time: 3 PM; check-in end time: 11 PM. ### What time is check-out at Hotel Isla Zamna? > Checkout is at noon. ### Does Hotel Isla Zamna provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of MXN 1450.00 per person applies. ### Where is Hotel Isla Zamna located? > Located in Centro - Supmza 001, this hotel is within a 5-minute walk of Miguel Hidalgo and Isla Mujeres Ferry Terminal. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and North Beach are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Isla Zamna Reviews 6.4 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.0 Cleanliness ### 8.0 Location ### 8.0 Staff & service ### 6.4 Property conditions & facilities 10 - Excellent 3 8 - Good 10 6 - Okay 12 4 - Poor 8 2 - Terrible 1 ### 4/10 Poor #### Verified traveller 22 Jul 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Lo único bueno que tiene es su ubicación, muy céntrico pero aun así no me quedaría ahí de nuevo. De las 3 personas que nos recibieron en el turno de la mañana y de la tarde, solamente la chica chaparrita fue amable y atenta, las otras dos personas pésima actitud de servicio. El baño de nuestro cuarto con suciedad casi por todos lados y suciedad de la persona anterior (peor aún). ##### Verified traveller Stayed 1 night in Jul 2019 ### 6/10 Okay #### Gabriela 14 Jul 2019 Liked: Cleanliness, staff & service Disliked: Room comfort ##### Gabriela Stayed 1 night in Jul 2019 ### 6/10 Okay #### Verified traveller 2 Jul 2019 Liked: Cleanliness ##### Verified traveller Stayed 1 night in Jun 2019 ### 6/10 Okay #### Verified traveller 27 May 2019 Liked: Staff & service, amenities Disliked: Cleanliness, property conditions & facilities El lugar no está mal para ir solo a dormir \*\*\*, la ubicación ideal por que todo lo encuentras caminando, el oxxo cruzando la calle, pero la verdad no regresaría, en la habitación había una cucaracha, manchitas en las sábanas, los muebles del baño se ven descuidados, y el ruido es exagerado\*\*\*, que realmente no duermes. Solo el chico que nos atendió al check in muy amable. ##### Verified traveller Stayed 1 night in May 2019 ### 6/10 Okay #### Verified traveller 5 May 2019 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities Safe didn't work - no fridge in room - that was the biggest issue - been visiting Isla for 12 years now, this is the first hotel I remember with no fridge. Staff friendly. Great location.....would have been good to ##### Verified traveller Stayed 2 nights in Feb 2019 ### 4/10 Poor #### RZ, Houston Texas USA 1 Apr 2019 Liked: Staff & service Disliked: Cleanliness The first room was small, television did not work and has roaches. The second room the television did not work. ##### RZ Stayed 4 nights in Mar 2019 ### 6/10 Okay #### Holly 2 Mar 2019 Liked: Cleanliness, staff & service The room was very, very small. Small bedside tables but no electrical outlets nearby for charging phones. Small closet. No table/desk or chair in the room. Large curtained window looking out in to the hallway. Small window on opposite wall that you could not see out of because of how high it was placed. Room was clean. We only stayed 2 nights. Came back after a long day at the beach looking forward to cleaning up before dinner only to find there was no water and no estimated time of repair. I was back on a few hours later when we returned. This is an ok place for a very short stay. Compared to other places we've stayed on Isla at this price this hotel is not a great value fo price. ##### Holly Stayed 2 nights in Feb 2019 ### 4/10 Poor #### Verified traveller 2 Mar 2019 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort Pros: excellent location, 5 minute walk from the ferry terminal, 10 minute walk to Playa Norte. Staff was nice. Wifi worked well. There’s a 24hr taco joint, La Cochi-loka next door. Tacos were amazing! Now, the cons: room was small, towels were run down with holes, no hot water for the shower, room had a mildew odor. Coffee service consisted of instant coffee with powdered creamer. Water kettle didn’t work so I had to microwave the water but then I noticed ants in the water kettle. Photos from hotel website are not accurate to reality. Hotel is more run down than is depicted in the photos. ##### Verified traveller Stayed 1 night in Feb 2019 ### 2/10 Terrible #### Verified traveller 25 Feb 2019 Disliked: Staff & service, amenities, property conditions & facilities The room did not have the extra blanket as I requested instead it had a small less than than twin size blanket. The room did not have any toliet paper nor the remote for the A/C which is the only way to turn it on. The toilet first time flushing it over flowed. No hot water. The manager the next morning had a problem with us because we had a friend come up to room. When I addressed the issues with her on the above said she just stared and stated that they do not have any extra blankets and see cannot help that her staff could not find the remote that was to be given at check-in. ##### Verified traveller Stayed 3 nights in Feb 2019 ### 4/10 Poor #### Rolf 19 Feb 2019 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Enkelt på Isla Mujeres Litet enkelt hotell med bra läge. Små rum, vissa utan fönster. Inte den bästa städningen, bra med handdukar dock ingen strandhandduk. ##### Rolf Stayed 3 nights in Feb 2019 ### 8/10 Good #### Thierry 18 Feb 2019 Liked: Cleanliness, room comfort #### Hôtel à potentiel, en transition Hôtel actuellement en transition, mais avec un très bon potentiel. la terrasse sur le toit n'était plus exploitée, mais excellent plan le jour ou elle le sera à nouveau. Le personnel est serviable et fait de son mieux, mais en cours d'apprentissage. Attention, toutes les chambres n'ont pas une vue sur l'extérieur, mais si on est plongeur, c'est juste un pied à terre. Il n'en faut pas plus. Je reviendrai dans cet hôtel. ##### Thierry Stayed 5 nights in Feb 2019 ### 8/10 Good #### Verified traveller 13 Feb 2019 Liked: Cleanliness, staff & service Overall the staff are really helpful and nice. There were some issues with the room. My safe didn't work in that it was locked shut from a previous user, and the staff couldn't open it. At times the safe's low battery alarm would chirp, which was distracting, but this wasn't continuous. Again the staff couldn't disable the alarm since it was locked shut. Housekeeping was sub-par. There were pillows without pillowcases and the comforter had visible brown stains. Sometimes I wasn't given new towels even though I put my used ones on the floor after a few uses. I was only given water on the first day. In the end, I had to take a few trips to the front desk to get fresh towels, new water bottles, etc., which was no big deal. On one night a group of boisterous guests returned at 1:30 am. They proceeded to have a loud conversation in the hallway for approx 30 min, which echoed throughout the entire hotel. I would have thought that the staff member at the front desk would have asked them to lower their voices, but this did not happen. ##### Verified traveller Stayed 4 nights in Feb 2019 ### 6/10 Okay #### Fiona 8 Feb 2019 Liked: Cleanliness, staff & service The hotel is located very centrally and close to the ferry terminal, so getting to the beach, shops, restaurants and bars was very easy and convenient. The room was clean but the furniture on the balcony could be replaced as one of the chairs was falling apart. The staff were friendly and welcoming. The negatives were that it is next to a late-night taco shop so at 4-5am the noise emanating from next door by late-night revellers kept me awake. Also, the shower drain was blocked so it flooded the bathroom and the bedroom partly, which wasn't great. ##### Fiona Stayed 1 night in Jan 2019 ### 8/10 Good #### Verified traveller 1 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities ##### Verified traveller Stayed 1 night in Jan 2019 ### 4/10 Poor #### Verified traveller 31 Jan 2019 Disliked: Amenities ##### Verified traveller Stayed 2 nights in Jan 2019 ### 8/10 Good #### Verified traveller 31 Jan 2019 Liked: Staff & service, property conditions & facilities ##### Verified traveller Stayed 7 nights in Jan 2019 ### 4/10 Poor #### Verified traveller 17 Jan 2019 Disliked: Staff & service, property conditions & facilities, room comfort Buena ubicación, la habitación y en especial el baño tenían un olor a cloacas nauseabundo. La ropa de cama y toallas sucias. La ducha no tiene espacio para el ingreso de una mujer embarazada, y no funciona el agua caliente. Poca empatía por parte de los empleados. Hay mejores opciones por mismo e inferior precio. ##### Verified traveller Stayed 4 nights in Jan 2019 ### 4/10 Poor #### JOSE, Cancun 14 Jan 2019 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort It is ont close to the beach Room is not clean at all Shower dirty whit hairs from previos guest Hotel facilties does not worth the money amount ##### JOSE Stayed 1 night in Jan 2019 ### 6/10 Okay #### Traveller 7 Jan 2019 Liked: Staff & service Disliked: Room comfort Location is great - 2 minutes walk to the beach and 5 minute walk to the ferry terminal. Staff struggled with English. Very noisy and thin walls - could hear fellow guests at night. No hot water the first 24 hours of arrival - hot water system wasn’t working. Leaking air conditioner and broken towel rail. ##### Traveller Stayed 2 nights in Dec 2018 ### 4/10 Poor #### Max, Deutschland 2 Jan 2019 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort ##### Max Stayed 3 nights in Dec 2018 ### 6/10 Okay #### ROLDAN 21 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Room comfort Si quieres descansar, este hotel no es una buena opción. Es demasiado ruidoso. Entra el ruido de la calle, de los demás clientes. No pude descansar por el ruido. El baño es incómodo. En general buena ubicación. ##### ROLDAN Stayed 1 night in Dec 2018 ### 8/10 Good #### Verified traveller 11 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I was unhappy with the room with no windows upon check-in but I asked for a balcony room and got it. It was great. The front desk agent was trying to charge me after I gave him a receipt from Travelocity Paying already. Clerk needs more training. But overall very happy at the place. ##### Verified traveller Stayed 1 night in Dec 2018 ### 6/10 Okay #### Verified traveller 14 Jun 2018 #### There must be a better choice The best part is the close proximity to the pier / 7-8 minutes walk. Poor layout of the rooms. Windows leaked. Poor water pressure. Poor value. Good service at breakfast. ##### Verified traveller Stayed 2 nights in May 2018 ### 8/10 Good #### Verified traveller 20 May 2018 Liked: Cleanliness, staff & service, property conditions & facilities Great location, clean, and great staff. Only issue I had was the street it is on was rather loud at night. Earplugs fix this though. Is a couple of minutes walk from the ferry and from the beach. Is in the middle of all the shops and food. ##### Verified traveller Stayed 5 nights in May 2018 ### 6/10 Okay #### Anna 5 May 2018 Liked: Cleanliness, staff & service Disliked: Room comfort I consider this more of a renovated hostel was clean staff very nice The room itself is clean but the bathroom is very small and I’m 5’0” We had the room overlooking the street and we we’re woken up at 6 am with music and general noise,which I know was our fault but it was the only one with a balcony or a window.the receptionist we dealt with was more than accomodating ##### Anna ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [Allegro Playacar - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Allegro-Playacar-All-Inclusive.h328185.Hotel-Information) > > [Excellence Playa Mujeres - 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