Title: City Express Plus by Marriott Cancún Aeropuerto Riviera Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # City Express Plus by Marriott Cancún Aeropuerto Riviera Escape to this peaceful haven where relaxation meets convenience. Enjoy refreshing drinks at the bar after working out in the gym or lounging by the pool. ## Photo gallery for City Express Plus by Marriott Cancún Aeropuerto Riviera ![Outdoor pool - City Express Plus by Marriott Cancún Aeropuerto Riviera (Cancun)](https://images.trvl-media.com/lodging/30000000/29390000/29380500/29380440/4d33fe24.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - City Express Plus by Marriott Cancún Aeropuerto Riviera (Cancun)](https://images.trvl-media.com/lodging/30000000/29390000/29380500/29380440/6e9eb710.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - City Express Plus by Marriott Cancún Aeropuerto Riviera (Cancun)](https://images.trvl-media.com/lodging/30000000/29390000/29380500/29380440/8214a886.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Room, 2 Double Beds, Non Smoking | In-room safe, desk, iron/ironing board, free cots/infant beds - City Express Plus by Marriott Cancún Aeropuerto Riviera (Cancun)](https://images.trvl-media.com/lodging/30000000/29390000/29380500/29380440/32ffe731.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Business centre - City Express Plus by Marriott Cancún Aeropuerto Riviera (Cancun)](https://images.trvl-media.com/lodging/30000000/29390000/29380500/29380440/cbfd0b20.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies City Express Plus by Marriott Cancún Aeropuerto Riviera, located near Xoximilco and Ventura Park Cancun, is a tranquil retreat with a garden and outdoor pool. Start your day with continental breakfast, unwind at the bar or gym, and enjoy convenient amenities like luggage storage and meeting rooms. Guests appreciate its proximity to the airport. ## Reviews 7.4 Good ## Popular amenities - Free Wi-Fi - Restaurant - Air-conditioning - Gym - Breakfast available £57 includes taxes & fees 14 Feb - 15 Feb ## Room options ### Check availability for these dates Tonight [Jan 16 - Jan 17](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=29380440&PinnedHotelID=29380440&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=29380440&PinnedHotelID=29380440&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 17 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=29380440&PinnedHotelID=29380440&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=29380440&PinnedHotelID=29380440&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=29380440&PinnedHotelID=29380440&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=29380440&PinnedHotelID=29380440&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=29380440&PinnedHotelID=29380440&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=29380440&PinnedHotelID=29380440&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 7 of 7 rooms ### View all photos for Room, 2 Double Beds, Non Smoking ![Room, 2 Double Beds, Non Smoking | In-room safe, desk, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/30000000/29390000/29380500/29380440/32ffe731.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Double Beds, Non Smoking 8.8 Excellent 15 reviews ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Cable channels Daily housekeeping Iron/ironing board - 269 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Suite, 1 King Bed with Sofa bed ![In-room safe, desk, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/30000000/29390000/29380500/29380440/7240c375.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed with Sofa bed ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Sofa bed - double Private bathroom Hairdryer Cable channels Daily housekeeping - 269 sq ft - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Room, 1 King Bed ![In-room safe, desk, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/30000000/29390000/29380500/29380440/abaf7820.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed 8.4 Very good 10 reviews ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Cable channels Daily housekeeping Iron/ironing board - 269 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Room, 1 Queen Bed ![In-room safe, desk, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/30000000/29390000/29380500/29380440/abaf7820.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 Queen Bed ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Cable channels Daily housekeeping Iron/ironing board - 269 sq ft - Sleeps 4 - 1 Queen Bed ### View all photos for Suite, 1 King Bed with Sofa bed ![In-room safe, desk, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/30000000/29390000/29380500/29380440/7240c375.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed with Sofa bed 8.0 Very good 1 review ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Cable channels Daily housekeeping Iron/ironing board - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Suite, 2 Double Beds ![Suite, 2 Double Beds | In-room safe, desk, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/30000000/29390000/29380500/29380440/e84a0a5c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Double Beds ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Cable channels Daily housekeeping Iron/ironing board - Sleeps 4 - 2 Double Beds ### View all photos for Suite, 1 King Bed with Sofa bed ![In-room safe, desk, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/30000000/29390000/29380500/29380440/7240c375.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed with Sofa bed ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Cable channels Daily housekeeping Iron/ironing board - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-City-Express-Plus-Cancun-Aeropuerto-Riviera.h29380440.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-City-Express-Plus-Cancun-Aeropuerto-Riviera.h29380440.Hotel-Information) ## About the area Located in Cancun, City Express Plus by Marriott Cancún Aeropuerto Riviera is in an area with good airport proximity. Puerto Morelos Town Square is a notable landmark, and some of the area's activities can be experienced at Aquaworld and Xplor Theme Park. Looking to enjoy an event or a match while in town? See what's going on at Oasis Arena. [Visit our Cancun travel guide](https://www.expedia.co.uk/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.98751%2C-86.86202&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=h8WwO1kOA-3rgcq--D_T8yncSdM=) Carr. Federal Cancun-Puerto Morelos, SM-47 M-01 L-1-22 U.P.E. UC-05, Cancun, QROO, 77506 ### What's nearby - Go Grand Outlet Riviera Maya \- 3 min walk \- 0.2 miles - Grand Outlet Riviera Maya \- 3 min walk \- 0.2 miles - Xoximilco \- 14 min walk \- 0.8 miles - Moon Palace Golf Club \- 1 min drive \- 1.1 miles - Delfines Beach \- 21 min drive \- 12.9 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 10 min drive ### Restaurants - ‪Grand Lobby Bar - ‬6 min drive - ‪The Grill - ‬8 min drive - ‪Boulangerie - ‬6 min drive - ‪Lobby Bar - ‬6 min drive - ‪Grand Central Buffet - ‬6 min drive ## About this property ### City Express Plus by Marriott Cancún Aeropuerto Riviera Hotel near Delfines Beach Near Xoximilco, City Express Plus by Marriott Cancún Aeropuerto Riviera provides free continental breakfast, dry cleaning/laundry services and a bar. In addition to a gym and a 24-hour business centre, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - An outdoor pool - Breakfast (surcharge), self-parking (surcharge) and meeting rooms - Luggage storage, a 24-hour front desk and barbecues - Smoke-free property, a water dispenser and a banquet hall - Guest reviews speak well of the proximity to the airport Room features All 120 rooms have comforts such as air conditioning, in addition to perks such as free WiFi and safes. Guest reviews speak positively of the cleanliness rooms at the property. Other amenities include: - Bathrooms with showers and free toiletries - 43-inch flat-screen TVs with cable channels - Recycling, free infant beds and daily housekeeping ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/101000000/100700000/100695200/100695175/06575793.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express By Marriott Cancun Aeropuerto Cancun - Pool - Breakfast included - Pet-friendly - Parking included 8.2 Very good 758 reviews £65 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=100695175&PinnedHotelID=100695175&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/2000000/1760000/1753900/1753875/06ef7c06.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard By Marriott Cancun Airport Cancun - Pool - Hot tub - Free airport shuttle - Parking included 8.8 Excellent 1,215 reviews £84 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=1753875&PinnedHotelID=1753875&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/35000000/34780000/34773700/34773624/f5bcf5c4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fairfield Inn & Suites by Marriott Cancun Airport Cancun - Pool - Hot tub - Breakfast included - Free airport shuttle 9.2 Wonderful 3,470 reviews £93 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=34773624&PinnedHotelID=34773624&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/41000000/40260000/40256400/40256394/a4413ee1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Avani Cancun Airport Cancun - Pool - Pet-friendly - Parking included - Free Wi-Fi 8.4 Very good 873 reviews £101 includes taxes & fees 1 Feb - 2 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=40256394&PinnedHotelID=40256394&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/2000000/1200000/1199400/1199347/7f39b624.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express by Marriott Cancun Downtown Cancun - Pool - Breakfast included - Parking included - Free Wi-Fi 7.4 Good 1,000 reviews £72 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=1199347&PinnedHotelID=1199347&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/19000000/18030000/18023600/18023570/a077c09d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Inn Express Cancún Cumbres Cancun - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.4 Very good 989 reviews £82 includes taxes & fees 17 Jan - 18 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=18023570&PinnedHotelID=18023570&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/21000000/20170000/20167300/20167293/cd487e05.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Urban Cancun & Beach Club Downtown Cancun - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.0 Very good 1,354 reviews £76 includes taxes & fees 30 Jan - 31 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=20167293&PinnedHotelID=20167293&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/77000000/76710000/76702400/76702369/d582cffc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### LOL HA Hotel Boutique Aeropuerto Cancún Alfredo V. 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Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 82.36 per accommodation, per night We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a carbon monoxide detector, a smoke detector and window guards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms ## Frequently asked questions ### Does City Express Plus by Marriott Cancún Aeropuerto Riviera have a pool? ### How much does it cost to stay at City Express Plus by Marriott Cancún Aeropuerto Riviera? ### Is City Express Plus by Marriott Cancún Aeropuerto Riviera pet-friendly? ### How much is parking at City Express Plus by Marriott Cancún Aeropuerto Riviera? ### What time is check-in at City Express Plus by Marriott Cancún Aeropuerto Riviera? ### What time is check-out at City Express Plus by Marriott Cancún Aeropuerto Riviera? ### Where is City Express Plus by Marriott Cancún Aeropuerto Riviera located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## City Express Plus by Marriott Cancún Aeropuerto Riviera Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 7.0 Amenities ### 7.6 Staff & service ### 7.8 Property conditions & facilities 10 - Excellent 429 8 - Good 193 6 - Okay 137 4 - Poor 95 2 - Terrible 150 ## Reviews ### 10/10 Excellent #### Freda 2 Jan 2026 Great staff and everything was good ##### Freda Stayed 4 nights in Dec 2025 ### 6/10 Okay #### Ambar 14 Nov 2025 Liked: Amenities, property conditions & facilities Disliked: Cleanliness The room and hotel were ok for the price, the free airport shuttle was convenient for an early morning flight, the room was nice and modern but the bathroom had hairs in the shower, sink and floor, which was a bit of a let down from an overall nice hotel. ##### Ambar Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Richard 11 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good! Breakfast is very substantial! ##### Richard Stayed 1 night in Oct 2025 ### 6/10 Okay #### Marisa 26 Dec 2025 Liked: Amenities, property conditions & facilities Overall, it was okay because they do provide transportation to and from the airport. There is also a pool and an outlet across the street for you to walk to if you get hungry or would like to shop. On the contrary, the hotel has no small rags to shower with. There is also no microwave and the breakfast is not equivalent to what you would get in the United States. Lastly, for dinner they charge you to eat. The price of the hotel does not reflect the amenities and service you get. ##### Marisa Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Arnoldo 22 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities clean and peaceful ##### Arnoldo Stayed 1 night in Jun 2025 ### 8/10 Good #### Vanessa 21 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff are very friendly and helpful. The restaurant and Starbucks in the property are a plus. The food was delicious. ##### Vanessa Stayed 1 night in Dec 2024 ### 6/10 Okay #### kwok ho 22 Dec 2025 Liked: Cleanliness Disliked: Staff & service I had a very disappointing experience with the shuttle service. I called 24 hours ahead to confirm my booking and was told it was confirmed. Upon arrival, I asked the front desk to reconfirm, but after waiting 30 minutes—and then over an hour—no shuttle arrived. During this time, calls to the hotel were either not answered or abruptly hung up after they had already “confirmed” the shuttle. After nearly two hours, I had to arrange my own transportation. The front desk showed little concern or effort to help. While the room, food, and cleanliness were fine, the service did not meet Marriott standards. If you want a convenient trip, I recommend staying at a better hotel or in a different area. ##### kwok ho Stayed 1 night in Dec 2025 ### 8/10 Good #### Suzan 25 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities The property, close to the airport, met my needs. The staff was amazing and fun. The shuttle driver was also kind, funny and professional. ##### Suzan Stayed 1 night in Feb 2025 ### 10/10 Excellent #### j ashley 18 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Close to Moon Palace It's right outside the entrance of Moon Palace. Nice hotel and pool. The outlet mall across the street has super expensive prices. ##### j ashley Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Ellis 11 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I and my grandsons enjoyed the pool! ##### Ellis Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Doris 13 Aug 2024 Liked: Cleanliness, amenities, property conditions & facilities Good service and clean ##### Doris Stayed 1 night in Aug 2024 ### 6/10 Okay #### jadine 25 Mar 2025 Liked: Cleanliness Disliked: Staff & service Its fine for a one night stay. Clean but small rooms. The desk staff were quite young and seemed uninterested in helping. ##### jadine Stayed 1 night in Mar 2025 ### 10/10 Excellent #### chikezie 21 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This place is very quiet and at a walkable distance to the shopping mall in the area. The environment is very beautiful and their staff are friendly. I recommend it for anyone who enjoys quietness during their vacation. You could book your event from a nearby Hotel called Avani hotel and the transportation will be provided for you to go and come back to the hotel. I enjoyed my stay here. ##### chikezie Stayed 4 nights in Aug 2024 ### 8/10 Good #### Olufunmilayo 22 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Just okay. Also have a sofa bed in the room that made traveling with kids more comfortable. ##### Olufunmilayo Stayed 5 nights in Jul 2024 ### 10/10 Excellent #### Latifa 1 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is our second time staying here. We love this hotel and the staff is super friendly and helpful. We were having breathing issues due to the humidity in the room and they gave us an air purifier and tried to help as much as possible. It would be great if the hotel invests in a ventilation system or even open small windows to refresh the air in the rooms. Overall, the staff is great, the place is very clean and the price is affordable compared to other places in Cancun. ##### Latifa Stayed 1 night in Jan 2025 ### 6/10 Okay #### Maria Teresa 18 Jun 2024 Liked: Amenities It id close to the airport, staff really friendly. Room nice and convenient. Halls floors need maintenance. There were some repairs going on the lobby and was terribly noise. Other than that, was ok. I would stay here again. ##### Maria Teresa Stayed 2 nights in Jun 2024 ### 6/10 Okay #### Verified traveller 31 Dec 2024 Liked: Staff & service, room comfort Overall it's a nice hotel but there are some weird things. First our bathroom door didn't have a lock on and we could see trough it. Secondly I found hair on the sheet bed. Other than that it's a good hotel. ##### Verified traveller Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Scott 23 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel Shuttle is a Joke. Waited 90 minutes!!! Okay hotel. The Free Hotel shuttle bus is a complete joke!!! Waited 90 minutes and ruined our arrival. When booking here make sure to get Shuttle booked well in advance as Hotel does not make it easy on you. Ingrid and Samantha were nice in giving us late checkout til 7pm! ##### Scott Stayed 1 night in Nov 2024 ### 8/10 Good #### Christine 29 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close to airport. Staff spoke very little English. Led to some confusion with the free transportation shuttle. Restaurant staff was not very attentive. Had to have front desk find someone that worked there. Sky bar was closed. ##### Christine Stayed 1 night in May 2024 ### 10/10 Excellent #### Renatta 3 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I arrived to the maya train, i called the hotel to pick me and family up, they just instructed me to go to the airport, and they were the one who told me that there was a free bus from the train to the airport, (at the train stations no one helped me to try to figure the way, the taxi drivers were trying to rip us off taking us to our hotel and the lady in there who works for the maya train wouldn't give us any advice) once I was there in the Terminal 2 (like I said before, the shuttle hotel told us about the free shuttle from maya train to airport) they pick us up in no time.! It was great! Check in was fast, the hotel was very clean, modernized, free continental breakfast, i schedule the shuttle back to the airport, it was awesome, I recommend! ##### Renatta Stayed 1 night in Oct 2024 ### 6/10 Okay #### Fabby 6 Jan 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities The hotel was not as clean, new, or spacious as I expected based on their website and the brand they represent. While the employees were incredibly friendly and kind to us, there were several disappointments during our stay. At check-in, staff were on their phones, and when I asked for water (which was supposed to be provided in the rooms), they didn’t have any—not even a single bottle in the entire place. The breakfast buffet had to be paid for in dollars, which was unusual, and the receptionist initially said we could pay with a card but that wasn’t the case. Additionally, the sheets in the room were not very clean. Overall, while we only stayed one night and appreciated the friendly staff, the cleanliness and basic amenities fell far short of expectations. ##### Fabby ### 10/10 Excellent #### Verified traveller 20 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Comfortable stay. ##### Verified traveller Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Olga 11 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities To improve the shuttle service from airport for old people. All the rest, excellent ##### Olga Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Ana Cristina 9 Jan 2026 Liked: Amenities The best ##### Ana Cristina Stayed 1 night in Jan 2026 ### 2/10 Terrible #### Peter 15 Jan 2026 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Room was clean, no hot water, inconvenienced area to stay ##### Peter Stayed 1 night in Jan 2026 ## Expedia's Latest Trends ### Hotels > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [El Dorado Seaside Palms, Catamaran, Ecoturistic Ranch , All & More Inclusive - Adults Only](https://www.expedia.co.uk/Kantenah-Hotels-El-Dorado-Seaside-Palms-Adults-Only.h17568314.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Hideaway-At-Royalton-Riviera-Cancun-Resort-Spa-Adults-Only-All-Inclusive.h8825616.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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