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"Great hotel, bed was super comfortable however your plumbing needs a little work with the noise it makes when running water. If someone was in the shower it went off ever ten seconds like a train horn and it became irritating. Didn’t matter if you used the shower, toilet or sink it went off. Other than that, it’s a fabulous hotel, stunning in and out."

"Ideal for a short stay to explore the city. Convenient location for the railway station only 7 minutes walk away. Good complimentary breakfast and comfortable bed. Room a bit small but not a prblem for a few days. Hotel is popular and consequently quite busy. Staff handle this very well and were always very pleasant. Very good value hotel in a nice position adjacent to the canal."

"Great stay. Facilities are awesome and food in the restaurant was good. Hotels doors for the bedrooms are very loud so be sure to ask for a quieter room if you want a good night sleep"

"Lovely stay great staff and location perfect for exploring. Chester"

"Overall the hotel is "

"4 pillows, 2 with protectors on but stained and warn, the other two with no protector at all. They have to address this, as it’s a serious hygiene issue. None of the staff knew what their policy was. The renovated rooms have been done well considering the room price, however hallways are very dated and not maintained. "

"Staff very friendly. Room was ok for one night. Breakfast was very tasty. We love staying here as its not far away from city centre. "

"The room was extremely shabby e.g. threadbare carpet, light bulbs not working. "

"The room was a little tired but ok for what we paid. We were hoping to get room service when we arrived but that didn’t appear to be a thing since there was no menu (or any other hotel information) in the room. We headed to the restaurant where we were waited on by a lovely young lady (Matilda?) However, the food was not good at all. The menu was very limited and uninspiring. We were served the driest pork belly bites we’ve ever tasted (like they’d been reheated multiple times), brown salad leaves, stale, toasted bread sold as focaccia and it wasn’t cheap. Unfortunately breakfast wasn’t much better with multiple items run out (no sausages and minimal beans) despite it not being busy. When I mentioned this to one of the staff there was no apology, just an acknowledgment (which I believe was acted on but too late for us). I’ve stayed multiple times in another De Vere property which has always been fantastic. This one falls way short of the same standard. It was fine for a basic stop over but nothing more."