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"The room was, cozy, comfortable, and beautiful decorated. Close to everything. Breakfasts were fantastic. We recommend the White Swan to every one."

"I always enjoy staying here. It's very comfy and safe and the staff are very pleasant. I liked using the spa - recommend arriving early as there are only really two full length swim lanes. The breakfast is lovely - lots of choice and relaxed. It's great that poached eggs are provided without needing to ask (again, get there early). I use the bath, and it's so good to have that option. I'd a little trouble with the hot water and on/off controls (though I worked it out, almost - not without some panic once when water refused to stop flowing.) You'll need to check there are accessibly available products for those not standing in the shower - again, just ask. Also check the hairdryer - if not as powerful as you like, they have others. The Perspex shower door was a real nuisance - I collided with it a few times (unnecessary for bath users but still swinging around). My telephone was also disconnected but I used an outside line."

"The hotel is at the motorway service station but it is surprisingly quiet for the location. The hotel is a little dated but the room was very clean and comfortable and the staff were very friendly and helpful. Staying for one night on the way to the Malvern Show it worked perfectly for us."

"Very nice room, extremely comfortable bed. Breakfast buffet had a really good range of options and meals in the bar were convenient and tasty."

"Breakfast was excellent. Parking easy, room good but lots of stairs"

"Friendly, very helpful staff. Loved our breakfast. Room nice and clean, maybe a little dated, but nice enough. Great location."

"The hotel is lovely and very convenient for Cheltenham x and the Spa is lovely"

"It's a lovely hotel although I had a dodgy tummy after breakfast both days and the music in the breakfast room was an awful collection of pop pap."

"Booked the stay last minute for the Jazz Festival,and so glad we chose Malmaison. Alex at the front desk was fantastic,friendly and very welcoming and we were also able to park in the underground garage. We stayed in a Club deluxe room which was amazing,overall couldn’t fault anything,this hotel will now be our go to hotel in Cheltenham."