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"Staff couldn't be more helpful, everything great for the price"

"Fabulous hotel. The rooms are clean and the beds very comfortable. It was very quiet so we all slept well. It is,in easy walking distance for Albert Dock and numerous restaurants and cafes. The Palm Court bar area is stunningand the cocktails are superb. The hotel obviously focuses on Customer Service as every member of staff we interacted with were friendly and helpful. We will definitely be back!"

"Great hotel. Top location. Great service. Only issue is the open shower as in other guest's in your room can see all"

"Lovely and attentive staff. Great room, as described - really impressed! For the price and location, we will absolutely be back! "

"We arrived early and were told we could have a free upgrade. Our room, which was booked for 4, actually had 8 comfortable beds and was very spacious. The room had beautiful decor and we entered the bathroom which had 2 showers and a bath which was almost like a small swimming pool. Amazing! On the way out the staff suggested places we could go and were very friendly making us love Liverpool all the more. Thank you Shankleys for a great stay!"

"Meeting friends from Australia and chose this hotel as it’s where they were staying. Lovely location, modern building and great customer care "

"Lovely stay again. We were originally placed over Mathew Street in a standard room and realised on check in that it was a little loud for our liking. I went down to reception and was told there were no standard rooms to swap with so we were upgraded to a deluxe room and moved to the opposite side of the hotel. The room was spacious and clean. Staff were very accommodating. Amenities in the room were fabulous. Mathew street around the corner offers entertainment and live music which was also handy as you don’t have to go far at all. Another amazing stay and will be returning. "

"Friendly helpful staff Great clean comfy room Excellent location "

"Third stay at this lovely hotel. Always clean and staff are soo friendly. Perfect position with views of the Mersey. Fantastic breakfast served til 10-30!! Would defo recommend."