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"Well located and clean. Lovely staff"

"The hotel has a great atmosphere and all the staff we encountered were lovely. It's a great location as well."

"Very central and easy to walk to the main areas of Durham. We had a very large family room which was ideal "

"Excellent "

"Great spa facilities the food was great very relaxing and informal staff always happy to assist and very pleasant all round "

"Excellent location. Rooms very clean. An issue with the toilet cistern constantly filling was dealt efficiently and we had a new room straightaway. Very pleased with the service. "

"Noisy and very cold room. Some outside air condition unit was making noise between 5:30 to 22:10 every single day. Heating the room was a challenge with no chance to win."

"Enjoyed our stay at the castle. Staff were friendly and efficient giving great service. The courtyard rooms are small but well furnished and comfortable, also I thought great value. However we decided to upgrade to a larger state room and the staff were really helpful in enabling us to do that. You can really immerse yourself in the castle experience.The room was surprisingly warm as obviously no double glazing. Breakfast was excellent. If you are looking for a true castle experience you won't be disappointed. "

"Good breakfast, warm room, bath welcome even though dated Whole hotel needs updating and refurbishment but value for money "