Ratings based on 1,253 Verified Reviews

3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Handy for the NEC

Posted 23-May-2017
Good bar and bar food. Restaurant is good but didn't use this time.
2 out of 5
by A verified traveller from Poole UK

Single beds when booked a double room

Posted 23-May-2017
Pros: The bar area was ok.
Cons: Value for money.
Location: The NEC is excellent as is Resort World.
I paid a lot of money booking this hotel, I booked a double room for one person and I got two single beds on wheels. So as well as paying way over £200 for two nights I had to sleep in a single bed that moved around the room, I also paid for a night last minute for my colleague and got the same room for £76. Just to top it off the Hilton charged me £24 in parking as well. I stay at the NEC every year, next time I will make sure I book the premier inn which is 10 times better. The breakfast is also pants, this was shared by all other visitors.
3 out of 5
Recommended
for Everyone
by A verified traveller

Hotel Great - other guests NOT!

Posted 17-May-2017
Pros: The hotel is of the standard you would expect for The Hilton, the public rooms were beautiful with marble and glass and just sheer luxury everywhere.
Cons: The room was good but a little shabby in places, it would have been helpful to have a small fridge and a dressing gown, but maybe I am being picky now
Location: Didn't go out but its near the NEC so I am assuming lots to do
I was at the hotel for a 2 day conference, unfortunately my room was in the middle of another company that were there for the night and they seemed to party all night, from 1.15am to 4.00am there was shouting, laughing, doors banging, knocking on doors and running through the corridors looking for people and room parties. I have no objection to people having a good time but there was no respect for other guests at any time. so sleep for me was very limited and as a single lady traveller at times it felt quite frightening. I did mention it to the staff the following day and they were very apologetic. So my experience was over shadowed by this which was a shame
3 out of 5
by A verified traveller

Wifi was unavailable, elevators don't work

Posted 27-Apr-2017
Pros: Millers restaurant staff and food.
Cons: The WiFi.
Location: We went to Warwick Castle, the Cadbury Factory, and SeaLife.
Throughout our entire stay of 5 days, the WiFi in our room was not connecting. My husband and I both spoke with the staff and their recommended that we go to the lounge or use the WiFi connection in the lobby if we needed to use the internet. This was not appropriate for us because we were traveling with 2 young children and it was not feasible for us to be in the lobby or the lounge all the time. As I mentioned earlier, we stayed in the hotel for 5 days. During those 5 days, only 1 of the 2 elevators worked. This meant longer waits for the elevator which was frustrating when we were running late to events with children. Also, we were unable to locate stairs that took us to the lobby. The room itself was comfortable and clean. We dined in the Miller's Restaurant twice. The staff provided exceptional service. They treated my family and me with unbelievable kindness and my husband and I appreciated that they did whatever they could to help keep our kids entertained. Our kids (age 1 and 4) loved the chicken nuggets and pancake dessert that was served. I had a chicken curry dish and apricot creme brulee which were both superb.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel handy for the NEC

Posted 18-Apr-2017
We had a family room which Had plenty of space. The hotel staff were friendly & efficient. The hotel's own restaurant is expensive and we didn't eat dinner there but there are plenty of restaurants a few minutes walk away. Breakfast buffet was excellent.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Apr-2017
Pros: Good food in the lounge. Miller's was ok, but not great.
Location: Located at NEC Birmingham, so it's great for convention activities. Rail line is there. Hilton has a free shuttle to and from the airport.
Received only one hand towel one day. Maid took away partially used shampoo and conditioner away (left new ones), but they are small for two people and why waste. Temperature was impossible to regulate. The UK keeps everything rather warm, so it would have been nice to have cooled it down a bit. I lowered the heat, but it didn't seem to do anything. All else was fine.
3 out of 5
by A verified traveller from dudley

dated

Posted 09-Apr-2017
Pros: staff ok
Cons: complete update needed
Location: good location,plenty of nice eateries.
tired and dated room,hairs all over bathroom,mattress on bed worn out
3 out of 5
Recommended
for Everyone
by A verified traveller from Ireland

Very handy for the nec

Posted 03-Apr-2017
Cons: Free wifi
Location: Very close to nec
Good facilities, nice sauna and jacuzzi, but spoilt by you having to pay for wifi
4 out of 5
Recommended
for Everyone
by A verified traveller from Northamptonshire

Ideal location

Posted 27-Mar-2017
I was taking my daughter to her first concert at the Genting Arena and decided to stay overnight in a hotel. I chose this hotel because it was close to the arena and it turned out to be ideal. Not the cheapest hotel I could have booked, but I didn't want to be wandering around the city centre at midnight with an 11 year old girl so this was well worth paying a bit extra for. We will definitely use this hotel again, I drove here and parked in the hotel car park and thought the £12 overnight fee was quite reasonable, you can pay extra to stay longer but we didn't need to. Our room was spotlessly clean and perfect for our needs
3 out of 5
by A verified traveller from Glasgow

Budget hotel room at 5 star price

Posted 21-Mar-2017
Pros: Convenient for hotel conferences and NEC
Cons: Rooms - tired and in need of maintenance.
Location: NEC - easy to access.
Conference hotel which has a good conference centre but the bedroom was a standard size with a small bathroom in need of maintenance - loose taps and poor toilet flush. Budget hotel would have given the same facilities at a much better price.