Ratings based on 1,090 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller

Gone downhill

Posted 14-Aug-2016
On arrival I went to ask concierge to help my husband with our 3 cases. An older concierge was standing chatting to a younger colleague. I politely asked if my husband could have help with the luggage and the old man looked at me vacantly, saying nothing. I waited a couple of seconds for a reply but he still sad nothing!? As I asked again, my husband came in to see where the concierge was. I said that I'd asked for one of them to help and got no reply! The older concierge then asked my husband if he needed help, to which my husband said "yes if it isn't too much rouble"! The older concierge then turned to the younger colleague an asked him help! The young concierge was very polite and professional, unlike his older colleague, therefore he was given a generous tip! The lady on reception heard me say "well that's not a great start or impression"!! She dealt with my check in very well. Then there was the room. On entering, it looked very clean but once settled, we could see the amount of dust. It wasn't until 2 days into our 5night stay that we experienced the noise from the loading/delivery bay outside, to the rear of the room! Usually in the afternoon and early evening but one of the mornings we could hear banging of delivery van doors and men talking at 5am. My husband had asked for an upgrade but was told the hotel was full. We also noticed that housekeeping didn't change our bed linen once in our 5 night stay! I know this because there was a mark on the bed sheet.
5out of 5
by A verified traveller

Comfortable, spacious hotel adjacent to NEC

Posted 13-Aug-2016
Lovely friendly staff at reception, room spotless and very comfortable. Service in bar acceptable. Nice breakfast.
4out of 5
by A verified traveller from Kent

Comfortable hotel close to NEC

Posted 13-Aug-2016
Pros: The friendly staff. Very good food in Millers restaurant.
Cons: The condition of some of the guest rooms.
Location: Walking distance of NEC and the station. Frequent shuttle buses also provided.
Good facilities in terms of restaurants and spa. All staff were exceptionally friendly and helpful. Condition of public areas good, but some guest rooms a bit shabby and tired. A big, busy hotel with well-trained, efficient and cheerful staff providing a personal touch.
4out of 5
by A verified traveller

Expensive hotel near hotel

Posted 27-Jul-2016
The hotel rooms are clean, modern and well-equipped but the rooms are pricey. My recommendation is that if you are only looking for a room for one or possibly two nights then I would look elsewhere. But I do believe that the hotel would be value for money the longer you stayed there.
4out of 5
by A verified traveller

Posted 23-Jul-2016
A very comfortable hotel with a nice bar and lounge area. The shuttle service to the airport was easy and fast.
2out of 5
by A verified traveller

clise to nec

Posted 27-Jun-2016
I picked this hotel as close to concert venue, but room poor bathroom awful.
5out of 5
by A verified traveller

Ideal for genting arena

Posted 27-Jun-2016
Excellent basevfot concerts at the arena. Leisure facilities to relax during day. Only drawback is cost of drinks etc.
5out of 5
by A verified traveller from Philadelphia

Convenient Retreat

Posted 23-Jun-2016
With free hotel shuttle very convenient to airport and train station and in 12 minutes to heart of Birmingham. Very good food, lovely and clean pool and hot tub... The perfect place for our family to adjust to the time difference from abroad and get ourselves acquainted. Highly recommend.
4out of 5
by A verified traveller

Schönes Hotel mit guter Anbindung

Posted 19-Jun-2016
Schönes Hotel, Fußläufig vom Flughafen zu erreichen. NEC und Resort World Birmingham ebenfalls gut zu Fuß zu erreichen. Vom Hotel ist auch der Bahnhof sehr gut zu erreichen. Dieser bietet Anbindung in die City von Birmingham.
3out of 5
by A verified traveller

not great

Posted 05-Jun-2016
The room was dusty and unclean actually saw little bugs in bathroom and balcony was dirty so when your paying big prices you expect a high standard...otherwise food was great and facilities were perfect