Ratings based on 1,071 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 23-Jul-2016
A very comfortable hotel with a nice bar and lounge area. The shuttle service to the airport was easy and fast.
2out of 5
by A verified traveller

clise to nec

Posted 27-Jun-2016
I picked this hotel as close to concert venue, but room poor bathroom awful.
5out of 5
by A verified traveller

Ideal for genting arena

Posted 27-Jun-2016
Excellent basevfot concerts at the arena. Leisure facilities to relax during day. Only drawback is cost of drinks etc.
5out of 5
by A verified traveller from Philadelphia

Convenient Retreat

Posted 23-Jun-2016
With free hotel shuttle very convenient to airport and train station and in 12 minutes to heart of Birmingham. Very good food, lovely and clean pool and hot tub... The perfect place for our family to adjust to the time difference from abroad and get ourselves acquainted. Highly recommend.
4out of 5
by A verified traveller

Schönes Hotel mit guter Anbindung

Posted 19-Jun-2016
Schönes Hotel, Fußläufig vom Flughafen zu erreichen. NEC und Resort World Birmingham ebenfalls gut zu Fuß zu erreichen. Vom Hotel ist auch der Bahnhof sehr gut zu erreichen. Dieser bietet Anbindung in die City von Birmingham.
3out of 5
by A verified traveller

not great

Posted 05-Jun-2016
The room was dusty and unclean actually saw little bugs in bathroom and balcony was dirty so when your paying big prices you expect a high standard...otherwise food was great and facilities were perfect
5out of 5
by A verified traveller

Posted 02-Jun-2016
Stayed here for a week for a convention. The only issue I had was with the pool staff calling the pool "over capacity" when it wasn't all that full at all. Outside of that everything was amazing
4out of 5
by A verified traveller from London

very good location

Posted 30-May-2016
staff very polite; swimming policy not family friendly my 3 children were not allowed in the pool despite they all can swim as they only allowed 2 children for 1 adult so we were not allowed to have fun as a family. otherwise a good experience.
3out of 5
by A verified traveller

Good for a few days business

Posted 27-May-2016
Pros: Location and grounds
Cons: A little more supervision of trainee staff to avoid misunderstandings
Some confusion at the start over room payment - Expedia had already taken payment but Hotel tried too. Soon resolved though. Also a small issue regarding the room number, but again that was immediately corrected. Location for the NEC is perfect, hotel and grounds are clean and welcoming. Food at the restaurant was excellent and good value for money - the drinks were on the high side though! Overall, staff were helpful, room was comfortable and clean. Will happily stay again.
4out of 5
by A verified traveller from Canada

Great for an airport hotel

Posted 16-May-2016
Pros: Close proximity to airport, complimentary shuttle, restaurant on site, complimentary boxed breakfast if departing before restaurant opens
Cons: Costa coffee is rubbish, doors slam shut when closing - keeps guests awake at night
Location:
Restaurant food excellent, room small, however comfortable for a one night stay