Ratings based on 1,212 Verified Reviews

3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Newport

Great 24 hour service

Posted 25-Feb-2017
The Hilton Metropole is HUGE! We stay in a 5* hotel in Newport quite a lot but the lobby, lounge and service doesn't have a patch on the Hilton Metropole. The room we stayed in felt spacious. The bathroom was on the small side and lacked a bit of luxury but was clean and well equipped with towels and toiletries. The pool in the health club was wonderfully warm. The changing rooms were a little basic but functional. The lounge was a lovely place to sit and relax and the food was lovely (nice big portions too). Room service was good value, also had big portions and was served hot (amazing as the hotel is SO big). We would definitely stay again.
4out of 5
Recommended
for Everyone
by A verified traveller from Chesterfield

Lovely business trip stop

Posted 22-Feb-2017
Great hotel for quick stay, very helpful staff will look at staying here in the future when I am in the area and am working in or around the nec
4out of 5
Recommended
for Everyone
by A verified traveller

Businesslike, and comfortable.

Posted 18-Feb-2017
Pros: I've said it all.
Cons: See above.
Location: C'mon, silly question. NEC. Geddit?
Poor range of TV channels. These days you should expect more than 17... Such a pity that one thing wrong like this (and easily rectifiable) should spoil the impression created by all the good aspects of the hotel. The other grim aspect is the exorbitant car parking cost. For residents it should be free. Bury the cost in the room rate - but no, hang on, our prices would not then be competitive enough...lets charge them £12 per night. Other than the TV and the car park, its a fine place.
5out of 5
Recommended
for Everyone
by A verified traveller from t

great location for nec

Posted 10-Feb-2017
Lovely staff, great location for events at Genting or NEC.
3out of 5
by A verified traveller

Easy Access to NEC nothing else

Posted 10-Feb-2017
Bar food extremely poor and dry Expensive to stay during NEC events No water in room - disappointing consider the cost of the room
2out of 5
Recommended
for Everyone
by A verified traveller from England

Close to NEC but left a lot to be desired

Posted 09-Feb-2017
Pros: Location
Cons: Cleanliness Helpfulness of staff
Location: Good for NEC and ResortWorld
Very close walking distance to NEC which was useful however for the expensive price paid the hotel itself was disappointing. We had two rooms, one was very cold although the heating said 25, and there was still toothpaste in the sink which left you wondering about the cleanliness of the rest of the room. The second room had rubbish left on the floor which couldn't have been missed by the cleaner. The shuttle drivers were very polite and it was a quick link to the train station however the concierge (after waiting at an empty desk for 15 minutes) told us to wait outside (in an unmarked area) for the return. When it didn't turn up we went back in to find it hadn't been booked. Overall good location but poor hotel experience.
5out of 5
Recommended
for Everyone
by A verified traveller from lincolnshire

NEC visiting show

Posted 07-Feb-2017
Pros: Convince to NEC
Cons: No
Location: NEC, trains to Birmingham good restaurants and shopping complex
Good quality clean room , breakfast was excellent Efficient staff on reception
3out of 5
Recommended
for Everyone
by A verified traveller

Hotel good

Posted 07-Feb-2017
I wasn't asked if I wanted to have a tab open to put my drinks on and pay the when I left. The barman had to tell me...good job I had my card with me. At breakfast all the plates were wet. I appreciate you were busy but don't let standards slip.
4out of 5
Recommended
for Everyone
by A verified traveller from Portishead

Excellent for the NEC and Resort World

Posted 04-Feb-2017
Pros: Friendly staff, nice breakfast
Cons: Room a little dated but absolutely fine
Location: Perfect for NEC
Easy to find, plenty of parking (£12), nice pool, good gym, good breakfast, room a bit dated, but fine.
1out of 5
by A verified traveller from shahzad

Out dated bedroom and bath

Posted 31-Jan-2017
Hotel has nice swimming pool and exercise area Staff is friendly but Rooms are untidy and wall papers and paint are outdated and ripped Bath and toilet are outdated And it was not clean. I called room service they came to clean it but still didn't do job properly So I had to clean it myself in the end When I checked it they gave me different room with double bed while I had booked delux room with queen bed Then I asked clerking service to change room