Ratings based on 217 Verified Reviews

3.9 out of 5
67% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

A great alternative to an airport hotel (Gatwick).

Posted 19-Feb-2017
Pros: We liked the historic building, the setting and the location.
Cons: Interior decoration could have more historic character.
Location: Theres not much to do nearby except to rest and enjoy the idyllic English countryside.
The historic manor house and surrounding park are both lovely. The location is 1/2 hour from Gatwick and provides a refreshing break from travel in the English countryside.
2out of 5
by A verified traveller from UK

Standard three star hotel

Posted 13-Dec-2016
Pros: The hotel was very nice as a function venue.
Cons: The cleanliness and lighting in the bathroom.
Location: We were not staying as tourists but visiting family who live in the area.
The Hartfield is a standard three star hotel and for what we paid it was OK. I think it is primarily a function venue, not catering for travellers. When we arrived there was a wedding party, which was OK until we went to bed and kept awake by the very loud music. The bathroom was not up to my standard of cleanliness and the lighting in the bathroom was totally inadequate. I do not think we will stay there again as we feel that we had been allocated an inferior room because we had booked through expedia.
5out of 5
by A verified traveller

All good - clean, comfortable, pretty hotel

Posted 07-Nov-2016 on Hotels
Very pretty hotel, everything clean and worked without any problems. Good breakfast.
4out of 5
by A verified traveller

A good nights stay.

Posted 31-Oct-2016 on Hotels
We stayed in the lodge, this was on the same grounds, however was quite a distance from the impressive manor. The room was good, the shower worked and there was a TV with decent choice.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 22-Oct-2016 on Hotels
5out of 5
by A verified traveller

This traveller left a rating score only Posted 22-Oct-2016 on Hotels
4out of 5
by A verified traveller

Quiet country stay

Posted 18-Oct-2016 on Hotels
Checking in was easy, the annex room was a few metres from reception in a tidy garden area surrounded by mature trees. The room and bathroom were spacious and well equipped, bed comfortable and heating controllable for comfort. One star deducted for a leaking shower fitting and a meal tray left in corridor. A relaxing location and stay.
5out of 5
by A verified traveller

Quite and comfortable

Posted 08-Oct-2016 on Hotels
I was only there a couple of days for business but the hotel was a quiet retreat after a long busy day. Great I will be back
4out of 5
by A verified traveller

Amazing service

Posted 29-Sep-2016 on Hotels
Was expecting to stay in main house but due to numerous meeting was out up in cottage. It was very quiet and a short distance away. Staff were amazing as needed some assistance in getting to London. They looked up train and subway routes for me and then called a taxi to pick me up. Nothing but positive things to say about the place
4out of 5
by A verified traveller

GOOD HOTEL: USE OF 0871 CONTACT NO. MAJOR NEGATIVE

Posted 19-Sep-2016 on Hotels
Generally good hotel. I stayed overnight to catch an early flight from Gatwick. Would have been 5 stars but for the fact that they use an expensive 0871 number for contact. Very bad practice.