"The room was not clean when we entered. There were dead bugs in the tub and some unknown substance near the sink.
The white towels had brown / red stains. We asked for a change of the towels and those also had brown / red stains.
Hotel is pretty old - paint is flaking off everywhere.
No slippers in the room (had to ask for it). No tooth brush / tooth paste.
Calls to conceirge were not answered.
In terms of staff, I expected them to move my bags into my room given I'd dropped off my bags with them prior to my check in and then went outside for lunch / to explore the city.
Spa wise - pretty well equipped with 2 saunas, 1 steam room, 1 salt room and 1 ice room. "