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"Old dated and dirty a good clean needed"

"Lovely stay, but hotel is old and tired, think the new owners are in the process of getting the place back up to scratch. Prime location, central to everything in Bowness "

"The free parking outside (not in the taxi rank) was great, especially for a town centre. Receptionist was super helpful pointing this out to us when we arrived, as the attached car park was full. Hotel currently undergoing renovations but they did point this out everywhere and was also aware from the reviews too and room was pretty warm on the evening, although they did provide a fan this was the only reason for not giving 5 stars. Free breakfast was good (despite the not-so-great reviews of it) staff were amazing, so friendly and accommodating, could help yourself to toast/bread, pastries, cereal, apple/orange juice, yoghurts, apples/oranges and then order a hot dish from the main menu, we got a vegetarian breakfast which I chose scrambled egg, my partner poached and we got a hash brown, half a mushroom, tomato and vegan sausage. To say the breakfast was free and the double room was £60 on a last minute Saturday night booking, including parking and breakfast for 2 I couldn't complain at all. Good value for money, decent selection, lift in the hotel too which wasn't expecting. I do understand peoples comments on the communal areas, the breakfast area could be improved with some small improvements such as investing in proper tables/units to lay the buffet out on but also would the added cost for the hotel outweigh the added nicety to a customer experience, i am unsure"

"Paradise. Avoid the restaurant and eat in the bistro but otherwise you’re in heaven"

"Nice room. Staff were very friendly. Breakfast was lovely & I managed to get in the car park every day."

"Fantastic hotel. Staff are so welcoming, Alicia, Oliver, mark, Amelia, Leslie go above and beyond. The rooms are spotless. The food is fantastic. The spa is so relaxing. We can not wait to come back."

"Bathroom wasnt cleaned wel"

"We stayed in the cabins, they were lovely"

"Nice room and spa centre - good gym"