Ratings based on 118 verified reviews

3.3 out of 5
61% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia-verified reviews
2 out of 5
by a verified traveller

Posted 02-Nov-2018
Communication between staff was an issue. We had an issue with our first room as it was under renovation.
4 out of 5
by a verified traveller from Chesterfield

Posted 29-Oct-2018
Nice hotel with friendly staff in the middle of the town
3 out of 5
Recommended
for Everyone
by a verified traveller from Edgbaston

Breakfast chaotic.

Posted 14-Oct-2018
Pros: Price.
Cons: See above.
I finished my full English breakfast and my wife was still waiting for her continental breakfast. Coffee was very weak and not drinkable.
3 out of 5
by a verified traveller

Disappointing!

Posted 24-Aug-2018 on Hotels
Our room was small and not overly clean (cobwebs, dust on the headboard and dirty valances). The signs directing to the rooms, well, they are missing a few of the room numbers thus causing visitors a little confusion. The icing on the cake (so to speak); when I asked for our table at dinner to be wiped. Eventually after asking for a second time, a young chap popped over leaving me with a spray and cloth whilst telling me the bar staff where still very busy. Yes, he left the spray and cloth on the table for us to wipe our own table! What a missed opportunity to raise the already low bar for this key location in the town!
4 out of 5
by a verified traveller

Birthday treat

Posted 23-Aug-2018 on Hotels
We had a lovely stay very friendly staff the one thing I don't like was when the girl was changing the linen and towels for the next people to arrive the clean ones were on the floor outside the rooms that's not good so she was going to put them on the beds and the towels in the bathroom if they were on the floor they were not clean to replace
5 out of 5
by a verified traveller

Wow.

Posted 16-Aug-2018 on Hotels
What an amazing hidden gem of a place. The staff were wonderful and very accommodating. The room was beautiful with an array of hot drinks to make. This was a phenomenal hotel that I couldn’t rate highly enough.
4 out of 5
by a verified traveller

Nnice stay

Posted 07-Aug-2018 on Hotels
Towels were nice and big and in good condition. The bed was difficult to like, but room was comfy and I made friends with the neighbour's cat through window.
2 out of 5
by a verified traveller from Staffordshire

BBQ with family

Posted 29-Jul-2018
Pros: Not much
Cons: Total revamp
Location: Location was good for what we were doing. Did not look at things to do in the area
Stayed 1 night but found the hotel to. The room was small, basic and not as clean as I would have wished. The price was expensive and did not include breakfast. Would I recommend a friend? NO. Would I stay again? NO
2 out of 5
by a verified traveller

Terrible

Posted 24-Jun-2018 on Hotels
Hotel didn't have a record of my reservation. Terrible parking, not enough spaces. Taps in bathroom were broken. Mattress was awful and very uncomfortable. Mentioned all this to the desk manager but pretty surely he ignored it. Would not go back
4 out of 5
by a verified traveller from Westbury

Posted 29-May-2018
A great room but a little noisy from road traffic as it was at the front of the hotel. The car park was tight parking but overall a good place to stay. We are back again soon.