Ar Rabwah Holidays from £827

Location is Very close to The Great Mosque Al haram.

The room was not clean, specifically the carpet looked like it was never vacuumed. The pillow was very very soft it hurt my neck and I could not sleep, and when I called reception they sent someone from housekeeping with a medical pillow and I asked for two memory foam but he said we only have one medical pillow all other memory foam pillows are out of stock "because we have many guests", I called the reception again and they sent another person who came with the exact soft neck damaging pillow we had in our room and tried to convince me its the only pillow available, finally I called once more and they just ignored me. Talk about five stars service. On another point, the smell of the bathroom from the moment we came to the moment we left was extremely bad and when I told a person from housekeeping he just sprayed a very harsh smell to hide it and that caused my family to cough for hours and the smell came back within hours. This same person was also very strange and I didn't feel safe around him always lingering around us and that made me feel unsafe. Finally the breakfast and dinner menu is almost the same especially breakfast. For diner it's basically the same, everyday they cook so much chicken which I hate. The buffet staff are always unhappy and in breakfast the Indian guy at buffet doesn't speak English or arabic so I had to have a translator explain to him my omelette order. Below average service. Must invest in people and training them to hospitality excellence.

Overall an excellent hotel. Food is over priced and mediocre But facilities, location and service are excellent

The hotel is very conveniently located to access the haram, just have to cross the road. I was very impressed from check in to check out, all the staff are very helpful and friendly throughout. The lifts at this hotel are absolutely awesome, never a long wait for a lift at any time. The view from our room out to the haram from the 8th floor was great. Rooms aren’t big but well equipped and fairly modern, showers are great. Highly recommend this hotel.

Some deficiancy found، like dust bin not working properly۔Wash basin over flow some time۔Room clearing and services delay few days۔Not as per standard as my ptivious two vist at the property۔