Al Quoz Holidays from £955

Very poor communication between Expedia and the hotel

This was our third stay at Sofitel Dubai The Palm, and once again it exceeded our expectations. We considered trying somewhere different this year, but we’re so glad we came back. We stayed in a Prestige Suite, which was perfect for our family of four. The suite is spacious, comfortable and ideal for travelling with young children, with plenty of room for everyone to relax. What really makes this hotel stand out is the people. Every member of staff we encountered was incredibly friendly, welcoming and attentive. They always greeted our children with a smile, made them feel special, and nothing ever seemed too much trouble. Their kindness and genuine care made our stay even more enjoyable. We also loved breakfast at Premier Club Lounge and had half board so we ate most days for either lunch or dinner at The World Eatery where the food is great quality. The beautiful pools and the beach make it a relaxed atmosphere throughout the resort. It’s the perfect balance of luxury and family-friendly, which is why we keep coming back. We made so many wonderful memories during this trip, including celebrating both of our birthdays, and we’re already talking about returning again. Thank you to everyone at Sofitel Dubai The Palm for another fantastic holiday. We can’t wait to visit for a fourth time!

Great service, staff very helpful and professional I will definitely return and recommend it to everyone traveling to Dubai