Zermatt Hotel Guide - 5 stars Hotels in Zermatt, Switzerland

Best hotel in Zermatt! Service is impeccable. Incredible views of the Matterhorn.

beautiful modern rooms with gracious and helpful staff

We visitited Gstaad, before going to Zermatt. While, Gstadd has a lot ot offer in shopping and dining, the Riffelalp Resort offered a whole new experience. We were running behind schedule and were not quite aware you had to take a small train up the hill to the resort which ran less seldom after 6:40. The staff actuall called me to check on us and our arrival. Not being famiar with the distance, I indicted we would be there around 6:00. Around 6:30, the staff called to make sure we were okay and our journey was okay and if we needed anyting. I have traveled all of the world and never had a Hotel or Resort to call and check on me- twice. Once the staff learned we would miss the 6:40 train, he asked if he could arrange dinner for us while we waited for the next one and would make arrangements for our luggage at the restauant and a cab which would be ready upon our arrival. This was the beginning of the exemplary service, which for the next five days, was exceptional. Upon arrival on the train, a snow mobile and sled for our luggage awaited us. Wasn't expecting that! -the proper gentleman, put our luggage on the sled, ask my wife to sit on the snow mobile and in an english accent, said sir "you may stand here and hold well to the basket" and we headed to the resort. Location -cannot be closer to the slopes as you can sit on your balcony and watch the skiers ski by. The restaruants at the hotel are excellent and have the style and grace of fine dining with a family feel.

they start your experience with class and finish with the same -