Mont Cervin Palace

Photo gallery for Mont Cervin Palace

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Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool
Minibar, in-room safe, desk, free WiFi

Overview of Mont Cervin Palace

Mont Cervin Palace

5.0 star property

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet-friendly
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Bahnhofstrasse 31, Zermatt, VS, 3920

Explore the area

  • Popular LocationZermatt-Furi Gondola11 min walk
  • Popular LocationRiffelberg Express Gondola40 min walk
  • Popular LocationSunnegga Ski Resort1 min drive
  • AirportSion (SIR)75 min drive

Choose dates to view prices

About this area

Zermatt

Mont Cervin Palace is located in Zermatt City Centre, a neighbourhood in Zermatt, and is near a train station and in the mountains. Travellers looking for local activities can try Matterhorn Ski Paradise and Zermatt-Furi Gondola, while those looking to experience a bit of culture can stop by Matterhorn Museum. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the ice skating and snow tubing.

What's nearby

  • Zermatt-Furi Gondola - 11 min walk
  • Riffelberg Express Gondola - 40 min walk
  • Furi - Trockener Steg Cable Car - 40 min walk
  • Matterhorn Express II Cable Car - 41 min walk
  • Sunnegga Ski Resort - 1 min drive

Getting around

  • Zermatt Gornergratbahn Station - 4 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • Swiss Chalet - 2 min walk
  • Pizzeria Le Vieux Valais - 3 min walk
  • Restaurant du pont - 3 min walk
  • Take it Döner - 4 min walk
  • Rosstall - 5 min walk

About this property

Mont Cervin Palace

Family-friendly Zermatt hotel in Zermatt City Centre, walk to Matterhorn Ski Paradise
3 restaurants, a full-service spa and an indoor pool are available at this hotel. Free full breakfast, free WiFi in public areas and free train station pick-up are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site. All 150 rooms feature thoughtful touches such as espresso makers and bathrobes, plus in-room free WiFi and TVs with satellite channels. 24-hour room service, minibars and free weekday newspapers are among the other amenities available to guests.
Mont Cervin Palace offers 150 accommodations with minibars and espresso makers. Televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool, a children's pool, a seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Nescens Spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Temperature checks given to staff
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge) during limited hours
  • Airport shuttle on request
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • Free full breakfast
  • 3 restaurants
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 9 holes of golf
  • Arcade/games room
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Helicopter/aeroplane tours
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Hot tub
  • Steam room

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Supervised childcare (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski equipment hire
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms - 5

Outdoors

  • Garden
  • Terrace

Spa

  • 10 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas (fines apply)
  • Fireplace in reception
  • TV in lobby

Room amenities

Bathroom

  • Dressing gowns
  • Bath or shower
  • Children's dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV/satellite channels
  • Films for purchase
  • TV

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Phone
  • Safe
  • Slippers
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
If you arrive at the property after hours, you'll need to check in at an alternate location: Concierge desk
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between 18 April and 15 June.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 40.00 per pet, per day
Welcoming dogs and cats only
Food and water bowls are available
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for CHF 200 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.50 per night for guests aged 6-16 years old.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: CHF 40.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from December to September
Pool access available from 7:30 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 star Superior, and is displayed on this page as 5 stars.

Property is also known as

Cervin
Cervin Palace
Mont Cervin
Mont Cervin Palace
Mont Cervin Palace Hotel
Mont Cervin Palace Hotel Zermatt
Mont Cervin Palace Zermatt
Mont Cervin Palace Hotel
Mont Cervin Palace Zermatt
Mont Cervin Palace Hotel Zermatt

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 104 out of 118 reviews
5 - Excellent 88%
Rating 4 - Good. 8 out of 118 reviews
4 - Good 7%
Rating 3 - Okay. 3 out of 118 reviews
3 - Okay 3%
Rating 2 - Poor. 1 out of 118 reviews
2 - Poor 1%
Rating 1 - Terrible. 2 out of 118 reviews
1 - Terrible 2%

4.9/5

Cleanliness

4.8/5

Staff & service

4.9/5

Amenities

4.8/5

Property conditions & facilities

4.5/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely hotel, great staff, lovely restaurant, amazing breakfast, gym and pool really good. Ski boot room very convenient and user friendly. Nice central location. Great concierge
Stayed 8 nights in Feb 2022

5/5 Excellent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, from pickup/drop off at the train station, dinner reservations, ski accommodations and general friendliness. We had a wonderful time and can’t wait ti return.
Stayed 2 nights in Feb 2022

5/5 Excellent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to live in Zermatt , great location, staff are helpful
Stayed 2 nights in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend
Wonderful location and hotel. Exceptional service and staff. High degree of cleanliness throughout. Great cuisine.
Stayed 3 nights in Jul 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was wonderful! We had our 5 month old with us and the staff was incredibly accommodating. They handled all of our luggage and provided us with a crib, bedding for the crib, toys and bath products for the baby. The concierge was amazing! they helped us book dinner reservations every night, and assisted us in touring the area. I would gladly stay here again
Stayed 2 nights in Sep 2019