Grand Hotel Zermatterhof

Photo gallery for Grand Hotel Zermatterhof

Primary image
Indoor pool
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Overview of Grand Hotel Zermatterhof

Grand Hotel Zermatterhof

5.0 star property

4.8/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet-friendly
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
  • Sheets and towels washed at 60°C
Map
Bahnhofstrasse 55, Zermatt, VS, 3920

Explore the area

  • Popular LocationMatterhorn Museum1 min walk
  • Popular LocationMountaineers Cemetery2 min walk
  • Popular LocationZermatt-Furi Gondola9 min walk
  • AirportSion (SIR)75 min drive

Choose dates to view prices

About this area

Zermatt

Grand Hotel Zermatterhof is located in Zermatt City Centre, a neighbourhood in Zermatt, and is near a train station and on the boardwalk. Matterhorn Ski Paradise and Zermatt-Furi Gondola are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Unterrothorn. Enjoy the area's slopes with downhill skiing and snowboarding, and don't miss out on the sledging and snowshoeing.

What's nearby

  • Matterhorn Museum - 1 min walk
  • Mountaineers Cemetery - 2 min walk
  • Zermatt-Furi Gondola - 9 min walk
  • Riffelberg Express Gondola - 38 min walk
  • Sunnegga Ski Resort - 1 min drive

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • Theodors Stuba Zermatt 1896 - 2 min walk
  • Max Julen - 3 min walk
  • Old Zermatt - 3 min walk
  • Pizzeria Le Vieux Valais - 3 min walk
  • Swiss Chalet - 4 min walk

About this property

Grand Hotel Zermatterhof

Family-friendly Zermatt hotel in Zermatt City Centre, walk to Matterhorn Ski Paradise
3 restaurants, a full-service spa and an indoor pool are available at this hotel. Free buffet breakfast, free WiFi in public areas and free train station pick-up are also provided. Other amenities include 2 bars/lounges, a fitness centre and a snack bar/deli. All 69 soundproofed rooms feature free WiFi and 24-hour room service. Thoughtful touches include pillow menus and slippers, and guests will also find minibars and TVs.
Grand Hotel Zermatterhof offers 69 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. A pillow menu is available. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit, slippers, designer toiletries and hairdryers. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Vita borni has 5 treatment rooms. Services include hot stone massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages spoken

English, French, German, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Return airport shuttle (surcharge)
  • Local area shuttle (surcharge)
  • Free return train station shuttle
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • Arcade/games room
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski passes
  • Ski storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (400 square feet)
  • Meeting rooms - 4

Outdoors

  • Garden
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Roll-in shower (select rooms)
  • Well-lit path to entrance

More

  • Designated smoking areas
  • Fireplace in reception

Restaurants on site

  • Gourmet Prato Borni
  • Brasserie Lusi
  • Saycheese!

Room amenities

Bedroom

  • Bed sheets
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 35 per pet, per day
Welcoming dogs only
Food and water bowls are available
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 200.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: CHF 35 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts major credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 star Superior, and is displayed on this page as 5 stars.

Property is also known as

Grand Hotel Zermatterhof
Grand Zermatterhof
Zermatterhof Grand Hotel
Grand Hotel Zermatt
Grand Hotel Zermatt
Grand Hotel Zermatterhof Hotel
Grand Hotel Zermatterhof Zermatt
Grand Hotel Zermatterhof Hotel Zermatt

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 190 out of 223 reviews
5 - Excellent 85%
Rating 4 - Good. 25 out of 223 reviews
4 - Good 11%
Rating 3 - Okay. 4 out of 223 reviews
3 - Okay 2%
Rating 2 - Poor. 3 out of 223 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 223 reviews
1 - Terrible 0%

4.8/5

Cleanliness

4.8/5

Staff & service

4.9/5

Amenities

4.7/5

Property conditions & facilities

4.2/5

Eco-friendliness

5/5 Excellent

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great location and nice property. I will stay again but with family next time.
Stayed 4 nights in Jan 2022

5/5 Excellent

Stayed 2 nights in Jan 2022

5/5 Excellent

Stayed 3 nights in Jan 2022

1/5 Terrible

Disliked: Staff & service
Stayed 10 nights in Dec 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021