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Overview of Hotel Ambassador Zermatt

Photo gallery

Featured image
Indoor pool, pool loungers
Indoor spa bath
Indoor pool, pool loungers
View from Room

Hotel Ambassador Zermatt

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet-friendly
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationZermatt–Sunnegga Funicular7 min walk
    Popular LocationZermatt-Furi Gondola16 min walk
    Popular LocationSunnegga Ski Resort1 min drive
    AirportSion (SIR)75 min drive

Choose dates to view prices

About this area

Zermatt

Located in Zermatt, Hotel Ambassador Zermatt is near a train station and near the boardwalk. Matterhorn Ski Paradise and Zermatt-Furi Gondola are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Unterrothorn and Weisshorn. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snow tubing and snowshoeing.
Popular Location

What's nearby

  • Zermatt–Sunnegga Funicular - 7 min walk
  • Zermatt-Furi Gondola - 16 min walk
  • Sunnegga Ski Resort - 1 min drive
  • Charles Kuonen Suspension Bridge - 17 min drive
  • Saas-Fee Ski Resort - 47 min drive

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 1 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • Restaurant Tapas & Wine — 1 min walk
  • Hotelbar — 1 min walk
  • Petit Royal - 4 min walk
  • Swiss Chalet - 4 min walk
  • Restaurant Walliserstube - 5 min walk

About this property

Hotel Ambassador Zermatt

4-star hotel, walk to Matterhorn Ski Paradise
Along with a restaurant, this smoke-free hotel has an indoor pool and a bar/lounge. Free buffet breakfast, free WiFi in public areas and free train station pick-up are also provided. Additionally, a snack bar/deli, a spa tub and a sauna are on-site. All 84 rooms offer thoughtful touches such as pillow menus and slippers, as well as comforts such as pillowtop beds and premium bedding. In-room free WiFi and minibars are standard, as are flat-screen TVs with cable channels.
Hotel Ambassador Zermatt offers 84 forms of accommodation with minibars and a safe. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Free 24-hour return train station shuttle
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 1 restaurant
  • 1 bar
  • Room service available
  • Hosted evening meal available daily for a fee of CHF 55

Things to do

  • Indoor pool
  • Sauna
  • Hot tub

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski equipment hire
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Russian
  • Spanish

Business services

  • Business centre
  • Computer station

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Children's slippers
  • Desk
  • Electrical adapters/chargers
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in from 3:00 PM - midnight
Express check-in

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

This property is closed from 18 October 2020 to 10 December 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 15.00 per pet
Dogs and cats welcome
1 per room

Children and extra beds

Children are welcome
Kids stay free! Children 6 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are available for CHF 50.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: CHF 15.00 per pet
  • Crib (infant bed) fee: CHF 50.0 per night
  • Hosted evening meal: CHF 55

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the train station; guests must contact the property with arrival details on arrival, using the contact information on the booking confirmation
Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
A car is not required for transport to and from this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Ambassador Hotel Zermatt
Ambassador Zermatt
Ambassador Zermatt Hotel
Hotel Ambassador Zermatt
Zermatt Ambassador Hotel
Hotel Ambassador Zermatt Hotel
Hotel Ambassador Zermatt Zermatt
Hotel Ambassador Zermatt Hotel Zermatt

Frequently asked questions

4.5
Wonderful
Rating 5 - Excellent. 140 out of 238 reviews
5 - Excellent 59%
Rating 4 - Good. 88 out of 238 reviews
4 - Good 37%
Rating 3 - Okay. 7 out of 238 reviews
3 - Okay 3%
Rating 2 - Poor. 2 out of 238 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 238 reviews
1 - Terrible 0%

4.7/5

Cleanliness

4.5/5

Staff & service

4.6/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with exceptional rooms and a Pool
We spent two nights in the hotel and the lady at the reception was very helpful in giving us tips on what to do and where to go. She was the one who informed us about the Bday offer at Gornergrat and it saved us so much money.. The only thing that could have been better was that the room did not have a kettle or tea/ coffee which with such a lovely balcony was disappointing. when we asked for a Electric kettle the host (Patrick) Informed is that wouldn’t be possible but on checkout we were informed by a lady that if we had asked (which we did) they can provide us with one.
Stayed 2 nights in Aug 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Quite close to the railway station and conveniently centrally located
Stayed 2 nights in Jul 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Hotel & quiet location!
The stay at Ambassador Hotel was great. It is within 3 min walk to the station as well as Gronograt station from which you can take the funicular up to 10,000FT. The food options are something like 10 min walk away since it is on one quiet side of the lane. The breakfast was also well spread and within COVID guidelines.
Stayed 1 night in Jul 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Ambassador was in a great location near the train stations, bus stop and the main "road" in Zermatt. The staff was very friendly and the property was clean and well-maintained. We had an amazing room with a view of the Matterhorn. Would recommend this hotel to anyone coming to Zermatt!
Stayed 5 nights in Feb 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located, close to bus lines; very pleasant breakfasts. Friendly staff. Swimming pool and sauna were great (no exercise room)
Stayed 5 nights in Feb 2020