Hurghada Hotel Guide - 5 stars Hotels in Hurghada, Egypt

Everything was awesome except the beverages ... they are insanely expensive and the lobby's coffee and cappuccino are not good in addition to Pool's bar meals are not good but everything else is amazing zzz mangement, staff, meals in main restaurant, pool, beach, etc ...

Our 2 and a half week stay at Sunrise Crystal Bay started off with reservations, however the issues were quickly resolved by guest services. The hotel itself is grand with many restaurants to choose from, the food and service were first-class, especially Yosry from the Mediterranean who always greeted us with a cheerful smile and remembered our drink orders, making it our favourite place to dine! The lobby bar staff, Amir would happily serve amazing cocktails and always tried to surprise us with his creative inventions, on one evening when my daughter was feeling unwell he made a special hot drink for her, which seemed to cure her overnight! The reception staff Ahmed Samy went out of his way to ensure that everything was perfect and was very kind and helpful throughout the stay. The entertainment is fab, especially for kids with the evening mini disco and shows which they couldn't get enough of. The animation team Sandra, Matyou, Momo, Ibrahim Black always made an effort to get us to have fun during the day at the pool and in the evenings and were fantastic with the kids. The beach is a bit of a walk from the main hotel, and is a small area with a lovely lagoon and plenty of sunbeds and cabanas to relax as well as a beach bar. The hotel was a bit on the quiet side and not many British guests at the time, although we did get a lovely Sunday roast dinner. The junior suite was exceptional,with stunning sea views Overall we had a fabulous time, and would recommend it to families

I have been their on July 2016 for 6 nights.and i recommend to visit this hotel for families with kids.Its a Medium size hotel with beautiful Aqua park. in Avery good Location.Hotel has marvelous sunny beach in his sister Hotel with clear lovely water. I requested an early Check in but i didn't get an answer before traveling and when i arrived i didn't find my room tell the normal check in time. lately i communicated with Mr.Magdy the front office Manger who was very supportive and Cooperative man.

First of all the hotel is in sahl hashish which is about 30 mins by car from hurghada airport we booked a car from the same hotel (through ashraf and Amr was the driver ) very good service Amr waited us at the airport carrying my name on time so its highly recommended. Second the hotel is really big and nice the rooms are okay , clean , with a very good AC , not far away from beach, the staff at the pool bar ( Abdallah and mohamad are friendly and polite and they serve u well) theres many bars around the hotel which serve snacks all the time till 5 , the hotel has aquapark also its nice, the food is quite fine not wow but okay but they have one day they serve seafood it was so good, u can reserve at the italian or mexican rest instead of main rest, the animation team is amazing salah and other guys seriously they are full of energy and they do many activities to entertain you on the pool at the beach they do night shows everyday at the beach and they are really professional no need to get out of the hotel,, there's a mairmaid bar on 4th floor its nice for watching football games and another oriental cafe for shesha and an arabic singer.

Room service guy ( Ahmed) was very honest ; I forget my wallet in the room after check out and he ran after me at the reception to give it to me. Reception desk ( Mohamed Elhussieny and Moamen ) both tried to do their best all over the trip Customer service Suzan booked a la carte restaurant for me and for my family , even though the booking system was down , but she booked for me manually to keep me satisfied I didn't like the attitude of Ahlam in customer service office , she should be more professional dealing with the guests. The staff at the pools don't care about managing the queues for taking the float rings, some guests use the floats and ride it in the pool rather than using it at slides It is not acceptable to have only one main restaurant which is so crowded , sometimes you need to wait until you find a table, even though the hotel have two open buffet restaurants but Gamila ( the beach restaurant ) is booked only for Thomas Cook guests !! We ( a group of 15 ) liked the food at the main restaurant , but we didn't like the quality of food at the Italian one ( a la cart) . The a la cart Mexican restaurant at Sentido ( sister hotel ) was above average for food quality All the staff at the three restaurants were very professional and they tried to do the best to make Soft drinks at bars need to be upgraded to a higher quality juice brand to match a 5* hotel I think I may come again but to Sentido Hotel because large pools and shared Aqua park

It was nice holiday, the beach is very close and a lot of pools

Very nice hotel with good staff ,clean rooms , perfect food , pools and the aqua park are amazing and classy community.

I haven't been everywhere, but I have been to many beach resorts in different parts of the world. And I have been in many different resorts in Egypt, as well as hotels. It's 100 rooms. And the staff, from the minute you arrive, till when you leave, shows what excellence in the service industry is. They understand why your there, and it's not to be annoyed. The rooms are beautiful crafted. The house keeping ensures it stays that way. You wake up and go to breakfast, by the time you come back the room is clean. You go to dinner in the evening, you come back and the room is clean, with soft music playing, water by your bed, and maybe a candle or two. The food is just wonderfully made by chefs who will always ask you; How was everything? And they want to make sure there isn't anything else they could have done better. This isn't a party resort. This is the place you go to unwind. Have a beautifully romantic getaway. Relax with your kids. Whether it's watching movies on the beach, or just enjoying live music drinking whatever you want, it's relaxation. Again, I haven't been everywhere. But I don't need to knowing that this is right here in Egypt.

Everything was great animation team was very active and very friendly the only thing need adjustment is the food

This is a very nice hotel. It's got a well equipped gym, a brand new spa, a water park is going to be finished very soon and heated and non-heated pools. It's also got a private beach with water sports available. You can also use the facilities in the hotel next door. The food is varied and tasty. There are al a carte restaurants that you can book (this can be a bit of a pain because you have to book the day before you want to go using a touch screen in the reception and if you don't get up early you won't get in)