Hotel is okay- rooms are okay, food is okay, beach is nice. Reception is terrible, their English level was low for the reception desk and everyone is VERY VERY VERY slow. It almost felt like they were surprised we showed up. Any checkin / checkout encounter took at least 15 minutes without a line.
Also, the road that goes into the hotel where passengers could be dropped off closer to checkin is closed BY the hotel. This is laughable, as you are dropped off at the street side where there is busy traffic. Why not use the road that is already there? It felt like every staff member knew the minimum they had to know to do their job and did not do anything else to fix the issues they saw that were obviously wrong.
Food: we ordered icecream and it came melted (they didnt bring it from far we were sitting at the restaurant). It was disgusting yet they were okay with serving it - see my point above regarding not doing anything to fix the issues that they are aware are there.
