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SUNRISE Garden Beach Resort - All inclusive

5.0 star property
Luxury property on the beach, with 2 outdoor pools

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Photo gallery for SUNRISE Garden Beach Resort - All inclusive

Lobby
Exterior
Family Suite | Minibar, in-room safe, desk, blackout curtains
Exterior
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast included
  • On private beach
The current price is £124
includes taxes & fees
23 May - 24 May

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior Room, Beachfront

Superior Room, Beachfront | Minibar, in-room safe, desk, blackout curtains

Superior Room, Beachfront

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
Designer toiletries
Hairdryer
  • 484 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, Partial Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Partial Sea View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
Designer toiletries
Hairdryer
  • 484 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room With Bunk Bed

Family Room With Bunk Bed | Minibar, in-room safe, desk, blackout curtains

Family Room With Bunk Bed

Highlights

Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Designer toiletries
Hairdryer
Private bathroom
Electric kettle
  • 484 sq ft
  • Sleeps 4
  • 2 Single Beds and 1 Single Bunk Bed OR 1 King Bed and 1 Single Bunk Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, blackout curtains

Deluxe Room

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
Designer toiletries
Hairdryer
  • 484 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, blackout curtains

Junior Suite

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Separate bedroom
Blackout curtains
Private bathroom
  • 861 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, Partial Sea View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
Designer toiletries
Hairdryer
  • 484 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Garden View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
Designer toiletries
Hairdryer
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Royal Villa

Royal Villa | Minibar, in-room safe, desk, blackout curtains

Royal Villa

Highlights

Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
5 bedrooms
Blackout curtains
Private bathroom
  • 9688 sq ft
  • Sea view
  • Sleeps 6
  • 2 King Beds and 6 Single Beds

View all photos for Family Suite

Family Suite | Minibar, in-room safe, desk, blackout curtains

Family Suite

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
2 bedrooms
Blackout curtains
Designer toiletries
  • 807 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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About the area

Map
20 Km Safaga Road, Hurghada, Red Sea, Hurghada

What's nearby

  • Desert Rose Aqua Park - 18 min walk - 1.0 mile
  • Senzo Mall - 3 min drive - 1.7 miles
  • Hurghada Grand Aquarium - 6 min drive - 3.5 miles
  • Marina Hurghada - 17 min drive - 10.4 miles
  • Hurghada City Center - 19 min drive - 12.2 miles

Getting around

  • Hurghada (HRG-Hurghada Intl.) - 21 min drive

Restaurants

  • ‪بيتزا هت - ‬3 min drive
  • ‪ماكدونالدز - ‬6 min drive
  • ‪دجاج كنتاكى - ‬6 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Terrace - ‬11 min walk

About this property

SUNRISE Garden Beach Resort - All inclusive

Luxury all-inclusive property near Marina Hurghada
You can look forward to a free breakfast buffet, free water park access and a swim-up bar at SUNRISE Garden Beach Resort - All inclusive. With a private beach, beachfront dining and a beach bar, this property is the perfect place to soak up some sun. Treat yourself to a body scrub, a body treatment or a facial at Horus SPA, the on-site spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. The gym offers fitness classes and yoga classes; other things to do include surfing/body boarding, beach yoga and horse riding. In addition to a poolside bar and a free daily manager's reception, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
Other perks at this property include:
  • 2 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • 2 outdoor tennis courts, a local area shuttle and express check-out
  • Outdoor furniture, luggage storage and multilingual staff
  • Evening entertainment, beach towels and a porter/bellboy
  • Guest reviews speak highly of the helpful staff
Room features
All 481 rooms have comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches such as free WiFi and safes.
Other amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with designer toiletries and baths or showers
  • LED TVs with satellite channels
  • Childcare services, daily housekeeping and desks

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and non-alcoholic beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball
Tennis racquets
Children's club

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

Arabic, English, French, German, Italian, Polish, Russian

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 6 restaurants
  • 7 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Basilico Italian Cuisine
  • Gamila Egyptian Cuisine
  • Giardino Main Restaurant
  • Mongolian Grill
  • Nasaya Restaurant &Lounge

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Air hockey
  • Archery
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bingo
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Horseback riding/rentals
  • Mini golf
  • Outdoor pool (guest access)
  • Parasailing
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Table tennis
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 3,940 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (31 December) Gala Dinner per adult: USD 0
  • New Year's Eve (31 December) Gala Dinner per child: USD 90 (from 4 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The minimum height to use the water slide is 47 inches (120 cm).

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the fitness facility with adult supervision

Property is also known as

SUNRISE Garden Beach
SUNRISE Garden Beach Resort
SUNRISE Select Garden Beach
SUNRISE Select Garden Beach Hurghada
SUNRISE Select Garden Beach Resort
SUNRISE Select Garden Beach Resort Hurghada
Sunrise Select Garden Beach Hotel Hurghada
Sunrise Select Garden Beach Resort And Spa
SUNRISE Garden Beach Hurghada
SUNRISE Select Garden Beach Resort Spa
SUNRISE Garden Beach Resort Spa
SUNRISE Garden Beach Resort All Inclusive
SUNRISE Garden Beach All Inclusive
SUNRISE Garden Beach Resort & Spa - All Inclusive Hurghada
SUNRISE Garden Beach Resort All Inclusive Hurghada
SUNRISE Garden Beach All Inclusive Hurghada
SUNRISE Garden Beach Resort Spa
SUNRISE Select Garden Beach Resort Spa
Sunrise Garden All Inclusive
Sunrise Inclusive Inclusive
SUNRISE Garden Beach Resort
SUNRISE Garden Beach Resort All inclusive
SUNRISE Garden Beach Resort - All inclusive Hurghada

Frequently asked questions

Does SUNRISE Garden Beach Resort - All inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at SUNRISE Garden Beach Resort - All inclusive?

As of 27 Apr 2025, prices found for a 1-night stay for 2 adults at SUNRISE Garden Beach Resort - All inclusive on 23 May 2025 start from £124.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SUNRISE Garden Beach Resort - All inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at SUNRISE Garden Beach Resort - All inclusive?

Limited spots are available.

What time is check-in at SUNRISE Garden Beach Resort - All inclusive?

Check-in start time: 2:00 PM; check-in end time: noon. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at SUNRISE Garden Beach Resort - All inclusive?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at SUNRISE Garden Beach Resort - All inclusive?

Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include mini golf, football, tennis and more.

Where is SUNRISE Garden Beach Resort - All inclusive located?

Nestled on the beach, this Village Road property is within 12 mi (20 km) of Marina Hurghada, Hurghada City Center and Abdulmoneim Riadh Mosque.

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SUNRISE Garden Beach Resort - All inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 138 out of 240 reviews
Rating 8 - Good. 68 out of 240 reviews
Rating 6 - Okay. 21 out of 240 reviews
Rating 4 - Poor. 6 out of 240 reviews
Rating 2 - Terrible. 7 out of 240 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christoph Lambert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach Resort Hotel
Stayed 14 nights in Dec 2024

10/10 Excellent

Esa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Beautiful place with great service and lots to do. Would recommend.
Stayed 7 nights in Dec 2024

4/10 Poor

Chance

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Terrible food and nothing really for vegetarian except chips and boiled vegetables.
Stayed 3 nights in Dec 2024

10/10 Excellent

Shady

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff , food was great
Stayed 3 nights in Mar 2024

10/10 Excellent

mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 3 nights in Aug 2022

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to return!
Stayed 7 nights in Feb 2023

10/10 Excellent

enas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really wounderful in all aspects,beach,rooms,food,intertainment,workers are very polite,it is the best in hurghada
Stayed 4 nights in Jul 2022

8/10 Good

Omid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super god hotel
Stayed 6 nights in Oct 2022

10/10 Excellent

Bob

Liked: Staff & service, amenities, property conditions & facilities
Staff was friendly & trying to accommodate our needs
Stayed 7 nights in Apr 2023

10/10 Excellent

Thaline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service. All installations renewed. Good WiFi. Good food. Highly recommended
Stayed 5 nights in Apr 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent

The reception is very good, and the hotel staff is very friendly and helpful, and they work to make the guest happy in an excellent way. The restaurants and food are varied and very good. Really, everything is great, and the reason for this is the hotel staff.
Stayed 4 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SUNRISE hotels always a sucess

It is such a lovely Resort. Very clean every where - the garden is so beautiful. The room was so nice and our housekeeper - simply the best. All employees are hardworking, doing their very best so so helpful.
Stayed 7 nights in Apr 2023

6/10 Okay

Bethany

We have visited this hotel a few times, we ended up checking out a couple of days early as we both had sickness and upset stomach the whole time we was there just as we thought it was getting better every time we would eat something we were running for the toilet to be sick or need the toilet, the food is the same everyday, the eggs are raw was at breakfast, sun beds on the beach was a big issue not enough of them, we was having to get up at 6:30am to get a bed, drinks was in very small paper cups, the mini bar on visit before has been refilled everyday and on this stay was filled up once every 7 days. Be warned they do not accept Egyptian pounds anywhere in the hotel it’s USD or Euros they want. To sum the hotel up me and my family will not be returning and are looking for alternative hotels on the island.
Stayed 9 nights in Oct 2024

10/10 Excellent

Nazly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful

Amazing experience, the whole staff are very friendly and professional. Main restaurant was amazing big variety of food and different cuisine, special thanks to chef Mohamed. Animation team were amazing, the kids had a blast as well as me. I will definitely come back soon.
Stayed 4 nights in Jul 2023

8/10 Good

Mina

Liked: Staff & service, amenities, property conditions & facilities
Very good but need more cleaning from all types of insects
Stayed 5 nights in Jul 2022

10/10 Excellent

Suzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stop scrolling book the Sunrise Now it’s epic

Absolutely wonderful hotel with brilliant friendly staff - I heartily recommend staying here the staff can’t do enough for you Sherif the new general manager is amazing and look out for Boushra and Osman in the reception as they are brilliant If you land on your feet and get Ahmed serving your room then you are onto a winner he has real eye to detail. The pools are heated to 29 degrees which is lovely and the hotel is fully accessible on a motability scooter which is amazing for me - I love the new Pier which has ramps into the sea - this is our families second time here and it quit honestly just keeps getting better and better
Stayed 13 nights in Jan 2024

10/10 Excellent

Jasvinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Returned from a week's break and can say that this hotel exceeded our expectations. Rooms are modern and clean. There's a choice of pools as well as the very fun waterpark-be prepared to climb a lot of stairs up to the top! There's seven Al la carte restaurants that you can use as part of an all inclusive deal deal. We ate at the Italian, Mexican and Asian ones and the service and food was brilliant. Top though, you need to book a reservation on the tablet in reception. We found that if you booked early in the morning, there were always reservations free for the following day. All in all, an excellent break and an excellent resort!
Stayed 5 nights in Oct 2023

8/10 Good

Sedat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great time relaxing with family

Had an enjoyable 8 day stay with our 19 year old daughter. Service is impeccable. Lots of food choices in the buffet for all meals & lots of included a la carte restaurants for evening meals. We had no problems getting reservations, even on the same day or more choices if you booked for the following evening. For a 5 star hotel & with everything else being so fabulous the only let down were the drinks choices which were disappointing. Drinks & Cocktails were very basic with not much choice. Even with only having local spirits, they could make some ice-cream cocktails. We would return though as everything else was great.
Stayed 8 nights in Jan 2024

10/10 Excellent

Betina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is the second SUNRISE resort we visited and again it was great. Rooms and service is great. Clean, the pools are watched carefully which is handy with small kids. Food is pretty good at the buffet restaurant. Service can somewhat be less or missing certain finesse, but they do their best and that is appreciated. If you are bothered by the sales men (excursions, spa etc) approaching you when at the pool, you can get a red flag at the towel center to let them know you want to be left alone. Overall a pretty good experience once again.
Stayed 9 nights in Feb 2023

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thanks again

The hotel location was great, the beach was very nice and no litter, kids had a blast on the pool and the staff were super friendly and catered the whole family. The whole staff from reception to housekeeping were amazing even the maintenance team were professional. When it comes to food they served all cuisine special thanks to chef Mohamed. Animation team were highly active and lots of activities were ongoing. Slides were well maintained and safe and life guards were always alert. Definitely will be come back again. Thank you for the ultimate experience.
Stayed 4 nights in Jul 2023

2/10 Terrible

Miroslav

Liked: Cleanliness, property conditions & facilities
Worst experience ever by being physically attacked by a east European guest and hotel management discouraging you to call police as it happened on our last day. The lenghty investigation would delay our departure, they said. Stay away from resorts with a former East Block clientele.
Stayed 16 nights in May 2023

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute decision because we had to cancel a reservation in another hotel. I read the reviews and decided on this one because it was rated extremely high as a family friendly and we were not disappointed. We took the family suite a spacious two bedroom, two bathroom unit. The children room is very cute with small desk and nice decorations so my kids loved it. The hotel has everything you want, amazing wide variety of food, several swimming pools and a decent sized aqua park. It has it's own beach and if you love snorkeling you can take a walk to a nice area with a bice coral. There is also a diving center. Close to shopping. The best was the staff. They greet you with a big smile and try their best to accomodate. Special thanks to Fahd froom room service who was extremely accomodating and helpful, Hamada from the swimming pools, Kareem a young chief from kitchen. But most staffs were amazing and you can see that they enjoyed their work. I definitely recommend it and I will go back in the future.
Stayed 3 nights in Apr 2023

2/10 Terrible

ARIS

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This property is right on the Red Sea. On arrival, I complained that the app did not work, the online form does not work, and no one replies to emails, phone calls or messages. Our first room was dirty, their where red drops all over the restroom. They cleaned it, and missed spots. We complained and they moved us. At the massage parlor, we had to wear underwear during the sauna, steam and massage. Between each of those, the counter clerk would ask, "How are you?". Well, I'm sweating and standing in my underwear and you are in my space. The Hamman was straight on the stone and uncomfortable. The massage lacked luster. They don't seem to understand customer service or comfort. The food at the resort was mediocre. Ice is like gold for them. The restaurant servers were awesome. There was someone making noise above us each night from 7pm to 3am and the staff would do nothing about it. If you like Mexican resorts, this place does not measure up. The app is so bad; it shows restaurants closed when they are open and the map is useless. I guarantee it doesn't get fixed because no one there seems to care about providing a quality experience. Even the shuttle was impossible to get.
Stayed 3 nights in Jun 2024

4/10 Poor

Jacqueline

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
My husband and i have stayed at this hotel around 6 times and always seemed to enjoy it,Unfortunately this visit with other members of my family and grandchildren was not so enjoyable. We went for 10 days and each visit to either breakfast,lunch,or dinner was always a fight to get a table we also varied the times we went but it made no difference,never any proper fresh orange of a morning and when asked for some was given pineapple diluted i might add and told that was it but also my grandchildren had cola but it was served in red hot glasses. The food was definitely not up to normal standard i know food is repetitive when you are away but on a whole i normally find something to eat but not this visit. Also what i noticed was that fruit is normally a part of the all-inclusive but as alot of people like water melon many times it was with held to serve on the beach at an extra cost WRONG. I personally felt that when this hotel is busy the staff cannot cope their manners were a joke we witnessed far too much this visit to ever want to return Unfortunately many times our beach towels was removed from our beds yet we only went to the bar,our air-conditioning didnt work for 4 nights when we complained they literally didnt believe us let alone even seem bothered,we was awake to 27.5 degrees in our room so i called a meeting with the front desk manager Mr Mohamed Ashour who said he would get his technicians to look (motor went) so we was right anyway will i be back no sorry Sunrise.
Stayed 9 nights in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
I was going to give five stars but there were two things that altered the overall positive experience of our trip. The first is that waitors aren't allowed to accept tips. All tips go into the tip jar. Sounds fair on first thought. But in reality it looked to me (and i could be wrong) as if the waitors were constantly being watched by the multiple managers in white and blue shirts. So to me it appeared as if the waitors were acting more out of fear of getting reprimanded rather than out of motivation to do a good job in order to get a tip. I mean Egyptians are used to working for tips. But that's clearly a management decision to appeal to Europeans who aren't used to constant tipping. The second thing that i thought could be improved was the music. The animation team played the same songs over and over again that are played at resorts all across the world. Hearing "I will survive", "country roads, take me home", or "Barbie Girl" is not why i flew all the way to Egypt. Egypt is the music hub of the middle east and Egyptian music is far easier to dance to than European and American music. Other than having Egyptian staff at the resort it didnt feel like Egypt. It felt more like Mallorca. The food was pretty good. The salad bar was abundant although the quality of the food wasn't too high. For the price we paid it was appropriate but definitely not 5 stars. The animation team was extremely motivated and made this hotel special. All of them tried very hard to involve the guests
Stayed 4 nights in May 2023