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The hotel staff were extremely helpful and pleasant to talk to. The food was lovely and the room was very comfortable. The location of the hotel was perfect. It was easy access to central London as well as having a few local attractions.
Room not ready on arrival as hotel full. Had to wait 40 mins for key. Would upgrade to superior room as ours small. Staff v good. V clean. Excellent location for all sites and shows.
We were pleased with the cleanliness and location, as we had to get to the airport early in the morning. However, with 2 adults we found the room to be so small, it was hard for both of us to walk around. It would be nice to have more space to maneuver suitcases, etc. We found minimal towels/no washcloths. ...
Good location and buffet breakfast, service from front desk staff and cleaning crew has lots of room from improvement. When I arrived for check in I felt like I was asking for a favour, not that I paid for it if you know what I mean. Overall hotel and room was always clean but were the little details ...
Enjoyed the room and facilities. The bed needs improving as the mattress is sagging in the middle.
Not the cleanest room,carpet a bit thread bare in places,beds were not very comfy,pillows were flat ,and the sheets had stains on,although they looked as if they had been washed,The bar was unattendedand no body around to get me a beer despite shouting out"hellooooooo".its what it is a place to kip ...
We have stayed at this hotel three times and are already booked for another stopover. Great location, new and wonderfully clean. Great continental breakfast. Would recommend this hotel to anyone.
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