The assistant manager on duty, who called himself Raymond, went well beyond the call of duty in helping us get around the hotel itself and the surrounding area. He and the other staff were kind, cooperative, responsive, and eager to make our stay pleasant. We'll definitely come back here if we visit Hangzhou again.
Phil from Seattle, Washington USA
Situated in the commercial and financial district of Hangzhou, the Victoria Regal Hotel is perfectly situated for business or …More
Great location . Staff are generally service oriented.
Minus points :
1. Internet service intermittent and generally below standard for a hotel of this standard
2. The TV channels work poorly as it's very hard to operate. Also no English business channels.
This hotel is pretty nice. The entrance is very grand, and compared to a lot of china the condition is very good.
Location wise it is a bit further from the lake front than you'd want if you are walking. For me on a bike it was ok but you have to go through a number of intersections.
I used the pool which was a nice size, but pretty boring, nothing interesting or classy about it, just a pool.
The Grand Metropark Hotel Hangzhou boasts 380 guest rooms of all types. The 5-star hotel each room is most tastefully and …More
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