Title: Relais & Chateaux Chaptel Hangzhou Reviews, Deals & Photos 2026 - Expedia.co.uk

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# Relais & Chateaux Chaptel Hangzhou

Travelers find peaceful gardens surrounding Relais & Chateaux Chaptel Hangzhou, where the airport shuttle makes exploring West Lake effortless

## Photo gallery for Relais & Chateaux Chaptel Hangzhou

![View from property - Relais & Chateaux Chaptel Hangzhou (Hangzhou)](https://images.trvl-media.com/lodging/25000000/24090000/24082400/24082384/2332e2ae.jpg?impolicy=resizecrop&rw=598&ra=fit)

![Front of property – evening/night - Relais & Chateaux Chaptel Hangzhou (Hangzhou)](https://images.trvl-media.com/lodging/25000000/24090000/24082400/24082384/c9e6cab3.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Premium bedding, down duvets, Select Comfort beds, free minibar - Relais & Chateaux Chaptel Hangzhou (Hangzhou)](https://images.trvl-media.com/lodging/25000000/24090000/24082400/24082384/243a6af1.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Daily buffet breakfast (CNY 188 per person) - Relais & Chateaux Chaptel Hangzhou (Hangzhou)](https://images.trvl-media.com/lodging/25000000/24090000/24082400/24082384/274a3c93.jpg?impolicy=resizecrop&rw=297&ra=fit)

![32-inch flat-screen TV with cable channels, TV - Relais & Chateaux Chaptel Hangzhou (Hangzhou)](https://images.trvl-media.com/lodging/25000000/24090000/24082400/24082384/8967efb7.jpg?impolicy=resizecrop&rw=297&ra=fit)

- Overview
- Rooms
- Location
- Policies

Relais & Chateaux Chaptel Hangzhou offers a tranquil city center retreat with gardens for unwinding after sightseeing. Enjoy practical amenities like a coffee shop, dry cleaning, high-speed WiFi, airport shuttle, and self-parking.

## Reviews

9.0

Wonderful

## Popular amenities

- Parking included
- Free Wi-Fi
- Restaurant
- Air-conditioning
- Breakfast available
- Business services

## Room options

### Check availability for these dates

Tonight

[Feb 2 - Feb 3](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=24082384&PinnedHotelID=24082384&HadPinnedHotel=true&regionId=-1&adults=2)

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Tomorrow

[Feb 3 - Feb 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=24082384&PinnedHotelID=24082384&HadPinnedHotel=true&regionId=-1&adults=2)

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This weekend

[Feb 6 - Feb 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=24082384&PinnedHotelID=24082384&HadPinnedHotel=true&regionId=-1&adults=2)

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Next weekend

[Feb 13 - Feb 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=24082384&PinnedHotelID=24082384&HadPinnedHotel=true&regionId=-1&adults=2)

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All rooms

1 bed

2 beds

Showing 3 of 3 rooms

### View all photos for Classic Townhome, 1 King Bed, Terrace

![Premium bedding, down duvets, Select Comfort beds, free minibar](https://images.trvl-media.com/lodging/25000000/24090000/24082400/24082384/7a39c2b1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Classic Townhome, 1 King Bed, Terrace

### Highlights

Terrace 

Soundproofed 

Air conditioning 

Free cots/infant beds 

Free minibar items 

Flat-screen TV 

Pillow menu 

Premium bedding 

- 1076 sq ft
- Sleeps 3
- 1 King Bed

### View all photos for Family Townhome, 2 Bedrooms, Patio, City View

![Premium bedding, down duvets, Select Comfort beds, free minibar](https://images.trvl-media.com/lodging/25000000/24090000/24082400/24082384/7a39c2b1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Family Townhome, 2 Bedrooms, Patio, City View

### Highlights

Patio 

Soundproofed 

Air conditioning 

Free cots/infant beds 

Free minibar items 

Flat-screen TV 

Pillow menu 

Premium bedding 

- City view
- 1292 sq ft
- 2 bedrooms
- Sleeps 3
- 1 Large Single Bed and 1 King Bed

### View all photos for Deluxe Suite, 1 King Bed, Ensuite, Garden Area

![Premium bedding, down duvets, Select Comfort beds, free minibar](https://images.trvl-media.com/lodging/25000000/24090000/24082400/24082384/243a6af1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Deluxe Suite, 1 King Bed, Ensuite, Garden Area

### Highlights

Balcony 

Soundproofed 

Air conditioning 

Free cots/infant beds 

Free minibar items 

Flat-screen TV 

Pillow menu 

Premium bedding 

- 1076 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed

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## About the area

Located in Shangcheng, a neighbourhood in Hangzhou, Relais & Chateaux Chaptel Hangzhou is in a shopping district. The area's natural beauty can be seen at No.2 Park and West Lake, while Hangzhou Botanical Garden and Hangzhou Zoo are popular local attractions. Broken Bridge and China Academy of Art are two other places to visit that come recommended. [Visit our Hangzhou travel guide](https://www.expedia.co.uk/Hangzhou.dx6084457)

![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C30.25681%2C120.16127&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Mu0UXpROXzxExHtNSZpucViqBWM=)

No.57, Changsheng Road, Shangcheng, Hangzhou, 310006

### What's nearby

- ![West Lake showing night scenes and a river or creek](https://images.trvl-media.com/place/6141424/44000193-9651-4247-a75f-903efc20ccb8.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high)  
West Lake  
3 min walk \- 0.2 miles
- Wulin Night Market  
7 min walk \- 0.4 miles
- Zhejiang University First Affiliated Hospital  
9 min walk \- 0.5 miles
- Wushan Night Market  
15 min walk \- 0.8 miles
- China Academy of Art  
16 min walk \- 0.9 miles

### Getting around

- Longxiangqiao Station  
3 min walk
- Hangzhou Station  
11 min drive
- Hangzhou (HGH-Xiaoshan Intl.)  
34 min drive

### Restaurants

- 麦当劳  
3 min walk
- CHAGEE 霸王茶姬  
2 min walk
- 弄堂里 | Nong Tang Li  
3 min walk
- Dicos 德克士  
2 min walk
- KFC 肯徳基  
2 min walk

## About this property

### Relais & Chateaux Chaptel Hangzhou

Luxury upscale hotel near West Lake 

Located close to No.2 Park and Broken Bridge, Relais & Chateaux Chaptel Hangzhou provides an airport shuttle, a terrace and a coffee shop/cafe. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and dry cleaning/laundry services. 

You'll also enjoy the following perks during your stay: 

- Free self-parking
- Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out
- A porter/bellboy, a 24-hour front desk and luggage storage

Room features 

All guest rooms at Relais & Chateaux Chaptel Hangzhou boast comforts, such as premium bedding and pillow menus, as well as thoughtful touches, such as air conditioning and free stocked minibars. 

Other conveniences in all rooms include: 

- Select Comfort beds, down duvets and free cots/infant beds
- Bathrooms with rainfall showers and deep-soaking baths
- 32-inch flat-screen TVs with cable channels
- Wardrobes/cupboards, electric kettles and daily housekeeping

### Awards and affiliations

The property is a member of Relais & Chateaux. 

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## Property amenities

### Internet

- Available in all rooms: Free WiFi and wired internet
- Available in some public areas: Free WiFi

### Parking and transport

- Height restrictions apply for on-site parking
- Return airport shuttle (surcharge)
- Free self parking on site
- Limited on-site self parking

### Food and drink

- Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: CNY 188 for adults and CNY 94 for children
- A bar/lounge
- A coffee shop/cafe
- A restaurant
- Snack bar/deli

### Family friendly

- In-room cot
- Laundry facilities
- Snack bar/deli
- Soundproofed rooms

### Conveniences

- 24-hour front desk
- ATM
- Laundry facilities
- Luggage storage
- Safe at front desk

### Guest services

- Concierge services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Porter/bellhop
- Tour and ticket assistance
- Turndown service

### Business services

- 24-hour business centre
- Meeting room

### Outdoors

- Garden
- Terrace

### Accessibility

- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- No lift
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible business centre
- Wheelchair-accessible concierge desk
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant

### More

- 2 floors
- Art Deco architecture
- Built in 1930
- Smoke-free property

## Room amenities

### Bedroom

- Blackout drapes
- Down comforter
- Free cot
- Pillow menu
- Premium bedding
- Select Comfort mattress

### Bathroom

- Deep soaking bathtub
- Dressing gowns
- Free toiletries
- Hair dryer
- Private bathroom
- Rainfall showerhead
- Separate bathtub and shower
- Slippers
- Towels provided

### Entertainment

- 32-inch flat-screen TV with cable channels

### Food and drink

- Electric kettle
- Free bottled water
- Free stocked minibar

### More

- Air conditioning
- Desk
- Iron/ironing board on request
- Phone
- Safe
- Soundproofed rooms

## Policies

### Check-in

Check-in start time: 2:00 PM; check-in end time: anytime 

Minimum check-in age - 18 

### Check-out

Check-out before noon

Express check-out available

### Special check-in instructions

Front desk staff will greet guests on arrival at the property 

Information provided by the property may be translated using automated translation tools 

### Access methods

Staffed front desk

### Pets

Pets not allowed

### Children and extra beds

Children are welcome

Rollaway/extra beds are available for CNY 575.0 per day.

Free cots are available on request at the property

### Payment types at the property

## Important information

### Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: 

- Deposit: CNY 1000.0 per stay

We have included all charges provided to us by the property. 

### Optional extras

- Fee for buffet breakfast: from approximately CNY 188 for adults and from CNY 94 for children
- Rollaway bed fee: CNY 575.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. 

### You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. 

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges 

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash 

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit 

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room 

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

### We should mention

This property does not have any lifts 

Only registered guests are allowed in the guestrooms

Parking height restrictions apply

### National rating

Property class, provided by our rating system, is based on property type, amenities and services.

### Property is also known as

Relais Chateaux Chaptel Hangzhou Hotel

Relais Chateaux Chaptel Hotel

Relais Chateaux Chaptel Hangzhou

Relais Chateaux Chaptel

Relais & Chateaux Chaptel Hangzhou Hotel

Relais & Chateaux Chaptel Hangzhou Hangzhou

Relais & Chateaux Chaptel Hangzhou Hotel Hangzhou

## Frequently asked questions

### Is Relais & Chateaux Chaptel Hangzhou pet-friendly?

### How much is parking at Relais & Chateaux Chaptel Hangzhou?

### What time is check-in at Relais & Chateaux Chaptel Hangzhou?

### What time is check-out at Relais & Chateaux Chaptel Hangzhou?

### Does Relais & Chateaux Chaptel Hangzhou provide a shuttle to the airport?

### Where is Relais & Chateaux Chaptel Hangzhou located?

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## Reviews

## Relais & Chateaux Chaptel Hangzhou Reviews

9.0

### Wonderful

All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines)

### 8.4

Cleanliness

### 9.4

Location

### 9.0

Staff & service

### 8.4

Property conditions & facilities

10 - Excellent

3

8 - Good

4

6 - Okay

0

4 - Poor

0

2 - Terrible

0

## Reviews

### 10/10 Excellent

#### Yingyan

10 Jul 2021

Wonderful stay! Staff are nice, location is quite convenient. Enjoyed it 

##### Yingyan

Stayed 1 night in Jul 2021

### 8/10 Good

#### Verified traveller

13 May 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

5月上旬に蚊が多かった。 朝ごはんの種類を増やして欲しい！

##### Verified traveller

Stayed 2 nights in May 2021

### 8/10 Good

#### Verified traveller

7 Jan 2020

Liked: Staff & service, amenities, property conditions & facilities

在5年前住过这特色酒店，当时酒店开了不久，独特的风格使我老婆特别喜欢。这次再到杭州，老婆指定要住这里。设施和服务还是相当不错。唯一要挑剔的是厕所没有抽风，做完大事臭味很久都不散。

##### Verified traveller

Stayed 1 night in Dec 2019

### 10/10 Excellent

#### Rina, Toronto

2 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s a suite rather than a room. You get a huge space, more than enough for a family! The hotel is a historical site and preserved well. The staff are well trained, very nice and professional. The property itself is really nice and worth the price. One bad thing is if your neighbours upstairs are not mindful of others and party at night, the sound can be a bit disturbing.

##### Rina

Stayed 3 nights in Oct 2019

### 8/10 Good

#### Verified traveller

27 Sept 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

#### Great location!

Great location within 5min walking distance to west lake, major shopping area and restaurants. Nice vintage experience in historic building. Breakfast buffet is good. A solid 4 star experience. 

##### Verified traveller

Stayed 2 nights in Sep 2018

### 10/10 Excellent

#### Verified traveller

28 Aug 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

#### great place 

Very good location .great service 

##### Verified traveller

Stayed 2 nights in Aug 2018

### 8/10 Good

#### JIA

18 Jun 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

##### JIA

Stayed 3 nights in Jun 2018

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