"Could Not Give a Higher Recommendation To a Hotel"
My experience was probably one of the most personalized and exceptional ones I have had in my extensive travel experiences. It started before I left home with the hotel e-mailing me for any dietary restrictions, and asking if I needed a transfer from the airport. The airport transfer was arranged lightening fast and was excellent. I have a rare allergic disease, and am VERY limited in what I can eat. The chef made sure foods I could eat were stocked, made a list for all meals for me, and handmade some special items. He came out and spoke with me the first day to make sure there was nothing else he could do to help. To say this was exceptional does not do it justice. It made me feel safe, cared for, and that they put the customer needs and experience above all else. The hotel itself is a small and personalized boutique hotel. Our room was spotless, comfortable, enough room to have a massage done!, it had a very updated bathroom with a rainforest shower. Plenty of closet space, in room safe, mini bar, LOTS of television options in English (where if you travel to Europe a lot, you know is a treat). The coordination of services was incredible. If we were down at dinner, they communicated with housekeeping to turn down the room. You did not have to tell them who you were, what your room was, they just knew every guest by name, room, such great attention and touches!!!! If you needed it, they arranged it. Lastly, incredible central location. We were in the heart of everything.
Nikki from Chicago
