1/5 Terrible
ArielDor, Israel
Travelled with partner
26 Oct 2020
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a terrible experience in this establishment. First of all, room was mediocre at best, and the first thing I noticed was dirt and hairs on the bed. I immediately asked for the sheets to be changed. I left to the city and when I returned in the evening I see that the sheets have been changed, but they again have dirt and hairs on them. The only way to contact the hotel was through a whatsapp number I had (there is no phone in the room) and the manager of the hotel answered me. I told him about the sheets which led to a fifteen minute argument in which he stated that he came to see the sheets in the morning and they were fine before and after they changed them and that nothing was wrong. He began to yell at me and all I wanted was new sheets. He stated that the maid is not there anymore and after more yelling and him stating that there is no way they are dirty, I sent him a video of the filth. He spoke to me in a derogatory tone and basically called me a liar. After endless arguing and no interest to help, he offered me a different room which I was not interested in. He then said you just want a discount or money back very harshly, and after a few minutes he said I’ll give you a full refund just leave. Finally after feeling helpless I accepted and told him I would be out in 20 minutes. He then answered and said, so you do just want money. I have never had a worse experience at a hotel, do yourself a favor and do not visit this hotel!!!!
Stayed 3 nights in Oct 2020