Jamaica Scuba Diving Holidays

There is no room service on the Grand side. That was very disappointing. Other than that, the experience was real and overall satisfying.

Me and my wife have been all over the world but we found this hidden paradise gem and we couldn’t have asked for anything more . The staff are exceptional people and will cater to any needs you have or advice on anything in the area . The facilities are absolutely relaxed and the pool area is very amazing . They also have great entertainment every single night . It’s not a big hotel club scene so don’t expect that but just relaxing and enjoying the amazing food and the chefs showcase was beyond our expectations . The jungle bungalows are so amazing it’s 2 stories up so you feel like your floating on your balcony . Overall is a 10/10 on everything we didn’t encounter one single thing that we didn’t like to be honest . It’s not the place it’s the people and these people are about the best and kindest on this planet . Enjoy .

First point of contact matters and unfortunately the staff member that I had upon checkin failed to provide a pleasant and welcoming tone. Lamar was very abrasive in her responses, the check in felt rushed. I had hoped to experience a different staff member during check out to see if I noticed a difference but unfortunately I checked out with the same front seat staff and her demeanor was exactly the same. I also had an issue with the app and was unable to log in and instead of assisting me, she directed me to guests services. The lady at guests services stated, I needed to give the app time. I have traveled to many places and have never heard of such a thing. Once I got to my room, I called guests services and was able to speak with Ashley who was extremely helpful and realized the error I was having during checking in on the app was the name they used vs my full last name. The resort was beautiful and the various restaurants offered was great to see. It would have been nice to maybe know the menu for the buffet in advance so we can decide which days we wanted to try a restaurant as the oxtail was amazing but we weren’t able to get it again. Overall, the stay was good but I think the customer service could have been better which is what I stated to Xavier while we waited for our transportation. There were two extremes, staff that were abrasive, unwelcoming and quite rude then those who were really nice, inviting and contributed to making the experience a good time.

The food is not that great period. None of the restaurant provided any meal that that was impressive. Only the breakfast and room service provided limited relief in the food area, otherwise everything was great. I will not venturing at that hotel ever though.

This resort was breathtaking. The staff was so kind and I will never forget how well we were treated by everybody! 100/10!!

First point of contact matters and unfortunately the staff member that I had upon checkin failed to provide a pleasant and welcoming tone. Lamar was very abrasive in her responses, the check in felt rushed. I had hoped to experience a different staff member during check out to see if I noticed a difference but unfortunately I checked out with the same front seat staff and her demeanor was exactly the same. I also had an issue with the app and was unable to log in and instead of assisting me, she directed me to guests services. The lady at guests services stated, I needed to give the app time. I have traveled to many places and have never heard of such a thing. Once I got to my room, I called guests services and was able to speak with Ashley who was extremely helpful and realized the error I was having during checking in on the app was the name they used vs my full last name. The resort was beautiful and the various restaurants offered was great to see. It would have been nice to maybe know the menu for the buffet in advance so we can decide which days we wanted to try a restaurant as the oxtail was amazing but we weren’t able to get it again. Overall, the stay was good but I think the customer service could have been better which is what I stated to Xavier while we waited for our transportation. There were two extremes, staff that were abrasive, unwelcoming and quite rude then those who were really nice, inviting and contributed to making the experience a good time.

The food is not that great period. None of the restaurant provided any meal that that was impressive. Only the breakfast and room service provided limited relief in the food area, otherwise everything was great. I will not venturing at that hotel ever though.

This resort was breathtaking. The staff was so kind and I will never forget how well we were treated by everybody! 100/10!!

There is no room service on the Grand side. That was very disappointing. Other than that, the experience was real and overall satisfying.

Me and my wife have been all over the world but we found this hidden paradise gem and we couldn’t have asked for anything more . The staff are exceptional people and will cater to any needs you have or advice on anything in the area . The facilities are absolutely relaxed and the pool area is very amazing . They also have great entertainment every single night . It’s not a big hotel club scene so don’t expect that but just relaxing and enjoying the amazing food and the chefs showcase was beyond our expectations . The jungle bungalows are so amazing it’s 2 stories up so you feel like your floating on your balcony . Overall is a 10/10 on everything we didn’t encounter one single thing that we didn’t like to be honest . It’s not the place it’s the people and these people are about the best and kindest on this planet . Enjoy .

First point of contact matters and unfortunately the staff member that I had upon checkin failed to provide a pleasant and welcoming tone. Lamar was very abrasive in her responses, the check in felt rushed. I had hoped to experience a different staff member during check out to see if I noticed a difference but unfortunately I checked out with the same front seat staff and her demeanor was exactly the same. I also had an issue with the app and was unable to log in and instead of assisting me, she directed me to guests services. The lady at guests services stated, I needed to give the app time. I have traveled to many places and have never heard of such a thing. Once I got to my room, I called guests services and was able to speak with Ashley who was extremely helpful and realized the error I was having during checking in on the app was the name they used vs my full last name. The resort was beautiful and the various restaurants offered was great to see. It would have been nice to maybe know the menu for the buffet in advance so we can decide which days we wanted to try a restaurant as the oxtail was amazing but we weren’t able to get it again. Overall, the stay was good but I think the customer service could have been better which is what I stated to Xavier while we waited for our transportation. There were two extremes, staff that were abrasive, unwelcoming and quite rude then those who were really nice, inviting and contributed to making the experience a good time.