Luxury Goa Holidays & Travel

This a great place to stay if you have kids. They have lots of things to do for children. The staff in the dining area for breakfast is excellent. They are very helpful, friendly and attentive. Some of the areas around the hotel are a little beatup such as the kids playground. The property is close to a lot of shopping and restaurants. It’s about a 12 minute walk to the nearest beach. They food at the property whether you dine in our order room service is very good and fairly priced if on a budget. The pool area is really nice and the gentleman that is the pool attendant was friendly and very helpful. If ever in Goa again I would certainly stay at this hotel again.

First and foremost, pay attention to their uncompromising cancellation and change policy! They do not budge. Also, the "no outside food" policy is ridiculous. While you can easily go to other restaurants outside of the grounds, (which are substantially cheaper!) The pricing for drinks and most food is "resort" pricing and rather skewed for the area. We actually had two rooms, the first during a business conference and the second because we stayed longer for a holiday. The first room over looked a disastrous construction project going on at the hotel because rooms were in short supply and construction didn't stop until 22:00 and security lighting was on all night. The second room was better, but the bath was dirty with soap scum on the tub fixtures and obvious mold in the corners. The most distressing thing though was the fact that the cleaning staff cleaned the coffee mugs in the room using hand soap from the bathroom. I know this because I discreetly marked the mugs to see if they were changed and the "cleaned" mugs smelled exactly like the scent of the bathroom hand soap. There were some positives, most of the staff was pleasant, the food was good with a large selection and my wife enjoyed the spa offerings. The pool area was well kept and quite nice. I just wish they didn't spray for mosquitoes at dusk everyday while we were out at the pool.

1.) bugs in washroom 2.) bugs on food and on plates(breakfast buffet) 3.) bed was uncomfortable(over bumpy) 4.) staff service was way to slow

Overall, we had a good stay at The Zuri White Sands, Goa Resort & Casino. The property is beautiful, the staff members were consistently friendly, attentive, and provided excellent service throughout our stay. The breakfast offered a good variety and was enjoyable. We also had dinner at the coffee shop café, which was very good. We tried the Japanese restaurant as well. While the ambiance was elegant and the service was excellent, we felt the food did not meet our expectations given the price. The only disappointing part of our stay was the condition of some of the room amenities. The comb provided in the room appeared to have been previously used, as it had hair in it despite being sealed in Zuri-branded packaging. That was unexpected and raised concerns about hygiene. Similarly, the slippers appeared dirty upon opening even though they were packaged to look new. I hope the hotel reviews its housekeeping and amenity packaging process, as this did not match the otherwise high standards of the resort. Despite these concerns, we appreciated the warm hospitality of the staff, which made our stay enjoyable overall.

First and foremost, pay attention to their uncompromising cancellation and change policy! They do not budge. Also, the "no outside food" policy is ridiculous. While you can easily go to other restaurants outside of the grounds, (which are substantially cheaper!) The pricing for drinks and most food is "resort" pricing and rather skewed for the area. We actually had two rooms, the first during a business conference and the second because we stayed longer for a holiday. The first room over looked a disastrous construction project going on at the hotel because rooms were in short supply and construction didn't stop until 22:00 and security lighting was on all night. The second room was better, but the bath was dirty with soap scum on the tub fixtures and obvious mold in the corners. The most distressing thing though was the fact that the cleaning staff cleaned the coffee mugs in the room using hand soap from the bathroom. I know this because I discreetly marked the mugs to see if they were changed and the "cleaned" mugs smelled exactly like the scent of the bathroom hand soap. There were some positives, most of the staff was pleasant, the food was good with a large selection and my wife enjoyed the spa offerings. The pool area was well kept and quite nice. I just wish they didn't spray for mosquitoes at dusk everyday while we were out at the pool.

1.) bugs in washroom 2.) bugs on food and on plates(breakfast buffet) 3.) bed was uncomfortable(over bumpy) 4.) staff service was way to slow

Overall, we had a good stay at The Zuri White Sands, Goa Resort & Casino. The property is beautiful, the staff members were consistently friendly, attentive, and provided excellent service throughout our stay. The breakfast offered a good variety and was enjoyable. We also had dinner at the coffee shop café, which was very good. We tried the Japanese restaurant as well. While the ambiance was elegant and the service was excellent, we felt the food did not meet our expectations given the price. The only disappointing part of our stay was the condition of some of the room amenities. The comb provided in the room appeared to have been previously used, as it had hair in it despite being sealed in Zuri-branded packaging. That was unexpected and raised concerns about hygiene. Similarly, the slippers appeared dirty upon opening even though they were packaged to look new. I hope the hotel reviews its housekeeping and amenity packaging process, as this did not match the otherwise high standards of the resort. Despite these concerns, we appreciated the warm hospitality of the staff, which made our stay enjoyable overall.