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"There really was nothing nearby. The first set of staff was great. Then a young man named Malik was absolutely awful! The employee that checked us out was amazing! When we got there, we had no idea how to turn on the heat on. I was uncomfortable asking Malik how to turn the heat on because he was not cooperative.. I'm in the process of trying to get a refund. We wanted to watch TV when I came to him to let him know that the remote wasn't working. His comment was well then you won't get to watch TV go back to your room. That is why you got a rating of a three. The other two individuals were wonderful."

"A clean and spacious room. Polite staff and best hotel breakfast I’ve had. "

"Really great breakfast "

"Good parking and very clean property. However music from event hall was very loud until 11pm. Music carried on onto the 2nd floor about 3 am til about 5am. Awful night, none of us could sleep. No one yold us on check in that vreakfast was to be pre booked so imagine our surprise coming to breakfast with a child. Was a cery awful night with minimum sleep due to noise. "

"First day not so good, today the breakfast was fine. Car parking easy and near to the hotel. We did think that it was not very well lit. "

"Great location, friendly staff and welcome. Lovely room with plenty of space. "

"It was ok, needs updating but good staff and ok facilities."

"Great value and location. Quiet rooms and beds were comfortable "

"Tried to arrange everything in advance for a stay with my mum, who has mobility issues. Staff were very accomodating, however, everything was a little further away than they made it out to be. Which did cause some issues. Fine if you are a wheelchair user, but my mum uses crutches to get around. It was not that easy for her. Rooms are very basic, for the price and the attraction of "Horwood House". Be careful, the beds are on wheels, which surprised my mum, as she almost fell off. They are also pretty firm matresses, not the most comfortable night I've ever had. I also had a dripping noise all night in my room, that sounded like the buildings heating. The pool/spa was lovely though. Not many changing facilities, so queues happen often, but it was nice and modern and clean. Dinner at Harrys was excellent. Fresh, hot and delicious. Be aware the cocktails are very expensive though. Breakfast was a disappointment. Definitely not worth £20 per person. I know its geared up for wedding parties/conferences, but the quality was so bad and nothing was as warm as it should be. The staff however, are amazing. They were so accomdating, friendly and willing to go over and above. This ranges from reception, to the staff at Harrys, the Spa and 1911 for breakfast. The staff truly made the visit special, even if some of the other stuff was a disappointment."