Search Shopping Hotels in West End

"i don’t understand the negative hostile reviews; many people leaving scathing reviews are for the rooms they book without a window, which specifically state before booking ‘no window’. duh. I arrived very very late and the night auditor (assuming), was professional, engaging, and fun to talk to at 2am. I had a room upgrade because of the time I was checking in I assume, and it was I believe in Room 520 on the 5th floor, with an amazing view dead center to the Modern Two art gallery. The room was huge and spotless; and I am all over the world 250 times a year in hotels traveling. The only issue is the 10am check m and t tag qout. Say for someone like me who checked in at 2am, it was tough to get ready at that 8:30am"

"The main entrance is fresh and modern with excellent and friendly staff. Free filter coffee and tea available at all times. Room was very clean however, the bed was small, rock hard with uncomfortable pillows. Having hard floors also meant the room was quite loud. Can't beat the location but, expected more for the price."

"This place was one of the worst properties we visited while in England. Lets start with the rooms, the AC didnt work and the shower leaked all over the floor and ruined our luggage. You could tell this is an on going issue because the base boards were all swollen up and in bad shape. No wash clothes in the room either. The lifts are dangerous, the lift starts moving before the door is closed. We had to pay an additional 15 pounds for breakfast per person. Our dinner at the restaurant was also terrible, over priced and our food was terrible. "

"Great staff, bar and restaurant were under renovations but they provided a grab and go breakfast which was nice"

"It’s about what you would expect, the accommodation itself is above standards, but the sheets from the bed are as scratchy as it gets and the bed is quite uncomfortable "

"Other guests were given Prosecco on arrival but we didn’t.Reception staff did not seem to be that proficient and did not know if they could provide a chair for the shower also the fridge was not working all was put right in the end "

"The hotel is in a good location, close enough to everything but slightly away from the hustle and bustle. which meant it was peaceful and we slept well. The room was well appointed with everything you could need. Plenty of space for two people. We didn’t really need the kitchenette as we were eating out but the coffee machine was nice. "

"I’ve stayed at this hotel many times and the service has usually been good. However, on this occasion we experienced issues with the room that were never resolved, which is not acceptable. As a result, we will need to reconsider staying there again. "

"Yes"