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"I stayed 2 nights as an Expedia VIP member having booked a 'superior' single room that was advertised as 169 sf vs the standard single room at 129 sf, if i recall correctly. A smarmy concierge checked me in since the receptionists were busy. He assigned me what surely must have been the smallest and worst room in the hotel (#438), located on the top floor and tucked off to the side on a short hall. Dreary and disappointing, it might have been otherwise tolerable had the mattress not curled up and rolled me into a ball in the middle. I hardly slept. In the morning I needed coffee. I opened the capsule coffee maker to discover a white layer of dust. Yuck. After complaining, the woman at the reception desk kindly upgraded me for the second night to a fresher double room on the 1st floor, which was clean and comfortable (even though the bed was a bit hard for my taste). Sadly, the historic allure of the hotel photos on Expedia is not to be seen by the layperson staying in steerage on the 4th floor. Don't book less than a double room here and ask for the ground or first floor if you want to enjoy your vacation."

"A lovely clean environment. Staff helpful . A wonderful breakfast. "

"Staff at reception—including the manager—were rude and completely unprofessional. When we arrived to check in, we were told our room was no longer available due to a “leak,” which was clearly untrue. We overheard staff discussing “Expedia” before disappearing to the back and suddenly claiming there was no room for us. They tried to send us to another hotel for the night and told us to come back the next day. After arguing, we forced the manager to personally take us there to ensure we actually had a room. Shockingly, he then tried to make us pay them for staying at a different hotel. When we refused, he became hostile, blamed us for the situation, and acted offended that we wanted to cancel—despite them not even having a room for us. Earlier that day, we had also been denied proper luggage storage. We were told their storage room was only for guests who had checked out, which makes no sense, and were instead offered some random unsecured room. This was a complete failure of service, handled with dishonesty and aggression from start to finish. "

"I recently stayed at The Clermont London and overall had a positive experience. The standout for me was the staff — they were excellent throughout: friendly, professional, and always willing to help. The hotel itself is fantastic in terms of location, presentation, and overall atmosphere. However, the experience was let down by the initial room we were given (Room 701). Unfortunately, it really wasn’t up to the standard expected — it felt very small, enclosed, and quite frankly more like a prison cell than a comfortable hotel room. While we did request to move, it was disappointing that we were charged £20 to change rooms, especially given the condition of the original one. In summary: great staff and a lovely hotel overall, but the first room and the charge to move did take the edge off what could have been an excellent stay."

"I have stayed here multiple times and it is the only hotel I will use in London. The decor is stunning and so well put together. From the moment you walk in and are greeted by the gorgeous staircase, you know you've picked the right place. The staff are always so attentive and more than ready to help when you need it. The door is always opened for and you're always greeted with a warm welcome. If you need anything during your stay, they will make sure you have it within minutes. Whether it's extra towels, help carrying your bags, or even booking transportation, they are there to serve you and always with a smile. The breakfast buffet is top notch and a great way to start your day before exploring the city. And you couldn't ask for a better location. The hotel is across the street from the Gloucester road Underground station which houses two of the most accessible tube lines. It makes getting around London a breeze. This is definitely the place you want to stay on your holiday."

"Great location and helpful staff."

"Excellent location. "

"Clean room, friendly staff. The breakfast buffet was really good, but the dinner service was not. The dinner was a bit mediocre for the cost. The fitness room costs an additional fee to use. They do not allow guests to check in early unless you want to pay 80 euros additional. This was irritating as our flight arrived at 6:30am. They said we could get in immediately if we pay, so the rooms were available and ready. My friend stayed at a different hotel and was able to check in early without the extortion."

"We had booked a suite and there was three of us . The mini bar was empty there was no bedding or towels for our other guest . We did get them after asking . The hotel has reduced what it offers guests in the executive lounge and allows children . There was no extra America in the bathroom . Mini bar was empty . There was no record player or guitar in our suite and the view was and external view . So overall not worth it anymore "