Title: Xscape Tulum Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Xscape Tulum Hotel with free parking, in the vicinity of Tulum National Park ![Restaurant](https://images.trvl-media.com/lodging/10000000/9080000/9075900/9075846/2284067f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/10000000/9080000/9075900/9075846/109310ac.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/10000000/9080000/9075900/9075846/e59723ba.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Luxury Room, 1 King Bed, Garden View | Living room](https://images.trvl-media.com/lodging/10000000/9080000/9075900/9075846/b41b70e5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Luxury Room, 1 King Bed, Garden View | View from room](https://images.trvl-media.com/lodging/10000000/9080000/9075900/9075846/d5ea84b0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Tulum National Park, Xscape Tulum offers a tranquil escape with gardens, a library, and a bar. Guests can borrow bikes for exploration or book massages at the spa. Enjoy reliable WiFi and a sun-drenched outdoor pool with loungers. 8.8 Excellent ## Popular amenities - - - Bar - Breakfast available - Housekeeping - Air conditioning £36 includes taxes & fees 7 Dec - 8 Dec ## Room options ### Check availability for these dates Tonight [Nov 9 - Nov 10](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=9075846&PinnedHotelID=9075846&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=9075846&PinnedHotelID=9075846&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 10 - Nov 11](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=9075846&PinnedHotelID=9075846&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=9075846&PinnedHotelID=9075846&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=9075846&PinnedHotelID=9075846&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=9075846&PinnedHotelID=9075846&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=9075846&PinnedHotelID=9075846&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=9075846&PinnedHotelID=9075846&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 16 of 16 rooms ![In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9080000/9075900/9075846/9f3a8fc4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, Terrace 10.0 Exceptional 1 review ### Highlights Balcony Separate dining area Air conditioning Free cots/infant beds Kitchen Full-sized fridge/freezer Ceiling fan Private bathroom Balcony Separate dining area Air-conditioning Free cots/infant beds Ceiling fan Designer toiletries - 646 sq ft - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ![In-room dining](https://images.trvl-media.com/lodging/10000000/9080000/9075900/9075846/751ece29.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Apartment, 1 Queen Bed with Sofa bed, Pool View ### Highlights Air conditioning Free cots/infant beds Kitchen Full-sized fridge/freezer Sofa bed Ceiling fan Separate bedroom Private bathroom Air-conditioning Free cots/infant beds Ceiling fan Sofa bed Designer toiletries Hair dryer - 646 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Double Sofa Bed ![Loft, Terrace | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9080000/9075900/9075846/0a6b652e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Loft, Terrace 10.0 Exceptional 1 review ### Highlights Terrace Air conditioning Free cots/infant beds Kitchen Full-sized fridge/freezer Private bathroom Designer toiletries Hairdryer Terrace Air-conditioning Free cots/infant beds Designer toiletries Hair dryer Private bathroom - 377 sq ft - Sleeps 3 - 1 Queen Bed ![In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9080000/9075900/9075846/cb8cc1d9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Loft, Terrace 8.0 Very good 1 review ### Highlights Terrace Air conditioning Free cots/infant beds Private bathroom Designer toiletries Hairdryer Daily housekeeping In-room safe Terrace Air-conditioning Free cots/infant beds Designer toiletries Hair dryer Private bathroom - 323 sq ft - Sleeps 3 - 1 Queen Bed ![Premium Room, 1 King Bed, Hot Tub, Pool View | Terrace/patio](https://images.trvl-media.com/lodging/10000000/9080000/9075900/9075846/3dcec188.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed, Hot Tub, Pool View 8.8 Excellent 3 reviews ### Highlights Private hot tub Air conditioning Free cots/infant beds Private bathroom Designer toiletries Hairdryer Daily housekeeping In-room safe Private hot tub Air-conditioning Free cots/infant beds Designer toiletries Hair dryer Private bathroom - 323 sq ft - Sleeps 2 - 1 King Bed ![In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9080000/9075900/9075846/533e0cd9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, Balcony, Pool View 9.6 Exceptional 4 reviews ### Highlights Balcony Air conditioning Free cots/infant beds Private bathroom Designer toiletries Hairdryer Daily housekeeping In-room safe Furnished balcony Air-conditioning Free cots/infant beds Designer toiletries Hair dryer Private bathroom - 323 sq ft - Sleeps 3 - 1 Queen Bed ![In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9080000/9075900/9075846/533e0cd9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, Terrace, Pool View 8.0 Very good 2 reviews ### Highlights Terrace Air conditioning Free cots/infant beds Private bathroom Designer toiletries Hairdryer Daily housekeeping In-room safe Terrace Air-conditioning Free cots/infant beds Designer toiletries Hair dryer Private bathroom - 269 sq ft - Sleeps 3 - 1 King Bed ![Luxury Room, 1 King Bed, Jetted Tub, Garden Area | View from room](https://images.trvl-media.com/lodging/10000000/9080000/9075900/9075846/9e11b3f5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room, 1 King Bed, Jetted Tub, Garden Area ### Highlights Air conditioning Free cots/infant beds Private bathroom Hairdryer Jetted bath Designer toiletries Daily housekeeping In-room safe Air-conditioning Free cots/infant beds Designer toiletries Hair dryer Jetted bathtub Private bathroom - 484 sq ft - Sleeps 3 - 1 King Bed ![Luxury Room, 1 King Bed, Garden View | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9080000/9075900/9075846/0c371287.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room, 1 King Bed, Garden View ### Highlights Air conditioning Free cots/infant beds Private bathroom Designer toiletries Hairdryer Daily housekeeping In-room safe Air-conditioning Free cots/infant beds Designer toiletries Hair dryer Private bathroom Daily housekeeping - 484 sq ft - Sleeps 3 - 1 King Bed ![Deluxe Room, 1 King Bed | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9080000/9075900/9075846/7cd6b873.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 8.4 Very good 6 reviews ### Highlights Air conditioning Free cots/infant beds Private bathroom Designer toiletries Hairdryer Daily housekeeping In-room safe Air-conditioning Free cots/infant beds Designer toiletries Hair dryer Private bathroom Daily housekeeping - 322 sq ft - Sleeps 2 - 1 King Bed ![Superior Apartment | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9080000/9075900/9075846/6db3430b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Apartment ### Highlights Air conditioning Free cots/infant beds Separate bedroom Private bathroom Designer toiletries Hairdryer Daily housekeeping In-room safe Air-conditioning Free cots/infant beds Designer toiletries Hair dryer Private bathroom Daily housekeeping - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Large Single Sofa Bed ![Superior Apartment Deluxe | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9080000/9075900/9075846/68a27739.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Apartment Deluxe ### Highlights Air conditioning Free cots/infant beds Separate bedroom Private bathroom Designer toiletries Hairdryer Daily housekeeping Living room Air-conditioning Free cots/infant beds Designer toiletries Hair dryer Private bathroom Daily housekeeping - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Large Single Sofa Bed ![Superior Apartment | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9080000/9075900/9075846/7b8e20c7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Apartment ### Highlights Air conditioning Free cots/infant beds Separate bedroom Private bathroom Designer toiletries Hairdryer Daily housekeeping In-room safe Air-conditioning Free cots/infant beds Designer toiletries Hair dryer Private bathroom Daily housekeeping - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Large Single Sofa Bed ![Estandar Apartment | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9080000/9075900/9075846/3e2c3f3b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estandar Apartment ### Highlights Air conditioning Free cots/infant beds Separate bedroom Private bathroom Designer toiletries Hairdryer Daily housekeeping Living room Air-conditioning Free cots/infant beds Designer toiletries Hair dryer Private bathroom Daily housekeeping - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Large Single Futon ![Apartment Premium With Jacuzzi | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9080000/9075900/9075846/29bea3f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment Premium With Jacuzzi ### Highlights Air conditioning Free cots/infant beds Separate bedroom Private bathroom Designer toiletries Hairdryer Daily housekeeping Living room Air-conditioning Free cots/infant beds Designer toiletries Hair dryer Private bathroom Daily housekeeping - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Large Single Futon ![Apartment with Terrace and Jacuzzi | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9080000/9075900/9075846/ce943e61.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment with Terrace and Jacuzzi ### Highlights Air conditioning Separate bedroom Private bathroom Designer toiletries Hairdryer Daily housekeeping Living room In-room safe Air-conditioning Designer toiletries Hair dryer Private bathroom Daily housekeeping In-room safe - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Xscape-Tulum.h9075846.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Xscape-Tulum.h9075846.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.20672%2C-87.47048&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=IGNjQ39Q209XOX-HpRkHAOu3eCM=) Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, QROO, 77780 #### What's nearby - Gran Cenote - 13 min drive - 3.4 miles - Tulum National Park - 13 min drive - 2.6 miles - Tulum Mayan Ruins - 15 min drive - 4.2 miles - Las Palmas Public Beach - 16 min drive - 3.5 miles - Playa Paraiso - 18 min drive - 4.0 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 98 min drive #### Restaurants - ‪Delicia - ‬5 min walk - ‪El Agavero - ‬5 min walk - ‪Taqueria El Sabor Mexicano - ‬4 min walk - ‪Guacamole Club - ‬5 min walk - ‪Burrito Amor - ‬7 min walk ## About this property ### Xscape Tulum Hotel near Tulum National Park Located close to Playa Paraiso and Tulum Mayan Ruins, Xscape Tulum provides a garden, a library and a bar. Active travellers can enjoy cycling at this hotel. Stay connected with free in-room WiFi, and guests can find other amenities, such as a restaurant. Other perks at this hotel include: - An outdoor pool, along with sunloungers - Free self-parking - Cooked-to-order breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge) - Concierge services, luggage storage and multilingual staff - Guest reviews give top marks for the helpful staff Room features All guest rooms at Xscape Tulum have thoughtful touches, such as air conditioning, as well as amenities, such as free WiFi and safes. More amenities include: - Bathrooms with designer toiletries and showers ## Similar properties ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/17000000/16460000/16456000/16455930/bebc689f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Elements Tulum Boutique Hotel Tulum City Center - Pool - Spa - Parking included - Free WiFi 9.0 Wonderful 914 reviews £43 includes taxes & fees 19 Nov - 20 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=16455930&PinnedHotelID=16455930&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/93000000/92990000/92983900/92983826/782955a8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Prana Boutique Hotel Tulum City Center - Pool - Breakfast included - Free WiFi - Restaurant 9.0 Wonderful 386 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=92983826&PinnedHotelID=92983826&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/ac8324ab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Naala Tulum Zama - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free secured, uncovered self parking on site ### Food and drink - Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 8 to 15 for adults and USD 8 to 15 for children - A bar/lounge - A restaurant ### Things to do - Bicycle rentals - Bicycle storage - Library - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - ATM - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Garden - Pool loungers ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Wheelchair-accessible path of travel ### More - 3 buildings - 3 floors - Built in 2014 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Designer toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### More - Air conditioning - Safe - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions The front desk is open Monday - Sunday (7:30 AM - 9:00 PM) Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately USD 8 to 15 for adults and USD 8 to 15 for children - Airport shuttle fee: USD 130 per room (one-way) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Property Registration Number 9075846 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 9:00 AM to 10:00 PM ### Property is also known as Xscape Tulum Hotel Xscape Tulum Xscape Tulum Hotel Xscape Tulum Tulum Xscape Tulum Hotel Tulum ## Frequently asked questions ### Does Xscape Tulum have a pool? > Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 10:00 PM. ### How much does it cost to stay at Xscape Tulum? > As of 9 Nov 2025, prices found for a 1-night stay for 2 adults at Xscape Tulum on 7 Dec 2025 start from £35.97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Tulum-Hotels-Xscape-Tulum.h9075846.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Xscape Tulum pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Xscape Tulum? > Self-parking is free at this property. ### What time is check-in at Xscape Tulum? > Check-in start time: 3:00 PM; check-in end time: anytime. ### What time is check-out at Xscape Tulum? > Checkout is at noon. ### Does Xscape Tulum provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 130 per room applies. ### Where is Xscape Tulum located? > Located in Tulum City Center, this hotel is 2.7 mi (4.4 km) from Tulum National Park and 3 mi (4.8 km) from Tulum Mayan Ruins. Gran Cenote and Playa Paraiso are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Xscape Tulum Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 7.4 Location ### 9.2 Staff & service ### 8.8 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 326 8 - Good 144 6 - Okay 33 4 - Poor 20 2 - Terrible 19 ### 8/10 Good #### Landon 20 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The wait staff was excellent. We stayed in the jacuzzi garden room…was more like a cold tub. All of downtown Tulum was within walking distance. Good selection of restaurants within a half mile. ![](https://a.travel-assets.com/ugc/hotel-reviews/4fb05bf8-73c0-4b34-a131-8df86c68d7fe-1758377681035.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/932a1748-e1ee-4263-a1e7-9ec769971db3-1758377767945.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Landon Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Luis 21 May 2025 Spuer nice courtyard area w pool and nice spacious tooms ##### Luis Stayed 1 night in May 2025 ### 10/10 Excellent #### Bruce 17 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Relaxing, “artistic vibe.” This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area. ![](https://a.travel-assets.com/ugc/hotel-reviews/8E28D1543F02FFD6A954ADAD59A625D59703E40D1731863227041.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/D19887733011BAF094247EE68D2A5A0EF1FBBBAE1731863226278.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/91E1804E1FCA0178469878F516BAF8D2F99E46611731863358062.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Bruce Stayed 7 nights in Nov 2024 ### 10/10 Excellent #### Tamika 21 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities This was an amazing stay! We enjoyed the porch area and mini fridge. The fridge was stocked with a great lager. Simple, clean, beautiful. A weekend was not long enough! ##### Tamika Stayed 2 nights in Apr 2024 ### 2/10 Terrible #### R Lalit 24 Feb 2025 Disliked: Cleanliness, staff & service, property conditions & facilities This hotel was super pathetic! Cockroaches and insects inside the room, bathroom is dirty and there is no view from balcony as there are lot of overgrown plants! The wifi was broken for first 2 days i arrived, dont come here if you dont wanna ruin your tulum holidays! Only the receptionist was helpfull ##### R Lalit Stayed 3 nights in Feb 2025 ### 8/10 Good #### Tiffany 6 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities The surrounding area is a little run down. But the actual property is very nice if you want to RELAX. Not a party type property, no phone, tv or strong Wi-Fi. But very nice for a romantic getaway that doesn't break the bank. ##### Tiffany Stayed 3 nights in Dec 2023 ### 2/10 Terrible #### krista 9 Dec 2024 I am stranded in Toronto. Could not make it into Tulum today. I sent a message to the property and they didn’t even bother to respond. So I guess my reservation meant nothing to them, they are happy to keep the money while I am stuck missing out on my vacation. ##### krista Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Monica 29 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Xscape hotel is a beautiful place to be when visiting Tulum, the comfort and design of the buildings, gardens and pool makes it a very inviting and pleasurable. Diana and Valeria the Reception Desk employees went above and beyond trying to help us make our stay more enjoyable, they gave us great suggestions on where to go, gave us a useful map when we rented a couple of their rental bikes to enjoy visiting the town. They also gave us the option to leave our belongings on our last day after we check out. Upon our arrival back,we were able to use the pool and later have access to a full bathroom,so we could freshen up and continue our trip to our next location. Their friendliness, knowledge and willingness to help us was truly appreciated. We will for sure be back to Xscape Tulum ##### Monica Stayed 2 nights in Mar 2024 ### 6/10 Okay #### William Russell 2 Oct 2024 Liked: Staff & service, amenities, property conditions & facilities We were booked for four days, we left after three. One day we returned after exploring to find the housekeeper took all our loose pesos, assuming it was theirs? The bathroom window could not be locked, which made us feel unsafe. When it rained, the water built up by our door and came into the room. The third night, a family checked into the room next to us with loud children, and a baby who screamed like a car alarm. The noise continued the next morning, and we wanted to escape! The front desk ignored our dissatisfaction and complaints and charged us for the next day anyway. ##### William Russell Stayed 4 nights in Sep 2024 ### 10/10 Excellent #### LiLiane 27 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Relaxing stay \*\*\*I stayed in room X1. The reason why I booked the suite is because of the Jacuzzi. Didn’t realize how big it was until front desk took me to the room. It literally fits about seven adults. It was insane and I was super happy. I booked this room!!! \*\*\* I love the property. The staff are super nice, and extremely thoughtful. The pool guy took all his belongings out-of-the-way just so I can get a picture of the pool when he was working on it. Franco and Mario in the restaurant are wonderful. Ivanna at the frint desknis super sweet and full of recommendations. Her how I had to go to reception the evening before to ask for two pillowcases. Only to realize the stinging mildew smell was coming from my pillow and not the pillowcases. She was modified and contacted her supervisor straight away. \*\*\*If you are the property owner or manager reading this review, please FiIX the side door in X1. I told the evening reception that my door, although is locked…still opens when you pull the door knob. She told me not to worry, and I should be safe. I slept without incident…but still fix the door. My room was spaciius. Honestly, it was difficult trying to decide which rooms to book here; as they are alll unique!!! I am coming back to do the apartment and rooms w/ rooftop terrace. There is a sushi restaurant, a garden, dining area, and pool. Ask front sesk for pool towels. ![](https://a.travel-assets.com/ugc/hotel-reviews/BB0CA8D96702BB073152021EE535FD20DCD24DD31703682352090.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/250F539A677D099678737F313A681754159EA3131703682368680.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/14C95CA915F1B1EBA1517E4126AF3E5B7ED7092E1703682369466.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/16277BEBC5C6B750EFB804B402D5C419CC9791161703682371126.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### LiLiane Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Antonia 5 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Very nit and quint little place. Will definitely stay again ##### Antonia Stayed 1 night in Jun 2025 ### 4/10 Poor #### Yug 20 Apr 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities It was worse. Very dirty property. Dust all around on the floor,your feet will turn black with dust. The Bathroom was even worst. Dirty & the toilet bowl filthy. They had some strange pee coloured liquid in the flush. Bad showers too. Dirty sink as well. Avoid this hotel at all cost. Look for other options. They even breached privacy by coming inside the room for room service although we mentioned we don't want service as the luggage was spread out & open. Overall poor experience. They don't seem to care, the manager looked inexperienced & did not do anything about the complaints. ##### Yug Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Aneesa 31 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful gardens and relaxing vibe ##### Aneesa Stayed 4 nights in Mar 2025 ### 2/10 Terrible #### MARIO 9 Mar 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities No había agua en la habitación y nos cambiaron a otra con cama muy pequeña había pedido king size ##### MARIO Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Maria ileny 28 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es un lugar muy relajante y es un lugar ecológico muy linda donde un puede descansar y relajarse del ruido 🔕 ##### Maria ileny Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Ana 23 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo estaba perfecto, solo que se mira todo para adentro, no hay privacidad ##### Ana Stayed 2 nights in Feb 2025 ### 6/10 Okay #### Catherine 1 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Musique trop forte juste en bas de notre chambre d'hôtel. On aurait pu nous avertir, nous avions hâte d'aller nous reposer ailleurs... ##### Catherine ### 8/10 Good #### Manuel 1 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Es un lugar muy ameno. El servicio de desayuno (los paquetes) y el de comida (Kukulcán roll y tacos de camarón) muy ricos!! ##### Manuel Stayed 2 nights in Jan 2025 ### 8/10 Good #### JOSE LUIS ACOSTA 26 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Buena atencion, servicio rapido en recepcion y restaurante. Comodo y seguro ##### JOSE LUIS ACOSTA Stayed 2 nights in Jan 2025 ### 8/10 Good #### Marco 13 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Bom hotel, mas um pouco caro para o que oferece. Nosso quarto dava de frente para a piscina, mas as plantas do canteiro da varanda estão tao altas que nao tem vista alguma. Frustrante. Chegamos um pouco antes do horário do check-in, mesmo assim só liberaram o quarto 20 minutos após as 15h. A rua do hotel é um pouco insegura. ##### Marco Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Damian 11 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El hotel me pareció increíble, tranquilo, sus áreas verdes bien cuidadas y la zona de alberca limpia. El check in fue super rápido y la habitación me resulto super acogedora. El personal muy amable y dispuesto a atender dudas y dar apoyo si uno requiere de alguna sugerencia. Muy buen hospedaje. ##### Damian Stayed 2 nights in Dec 2024 ### 4/10 Poor #### Henry 8 Jan 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Outdated, no TV and interior not safe. I had requested first floor, I received a confirmation but ended on the 3rd floor with stairs! ##### Henry Stayed 1 night in Jan 2025 ### 4/10 Poor #### Brittany 6 Jan 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price. ##### Brittany Stayed 5 nights in Dec 2024 ### 6/10 Okay #### Svetlana 5 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Mixed feelings about this one. Smelly room, breakfast wasn’t good, loud at night. Location is good if you want to be in town ##### Svetlana Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Marika 28 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Walking distance to Tulum Centro. 7 eleven, very cute cafe and many dining nearby. Very friendly receptionist. ##### Marika Stayed 4 nights in Dec 2024 ## Expedia's Latest Trends ### Hotels > [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > > [Ikal Hotel Tulum](https://www.expedia.co.uk/Tulum-Hotels-Ikal-Hotel-Tulum.h32787679.Hotel-Information) > > [La Valise Tulum, member of Small Luxury Hotels](https://www.expedia.co.uk/Tulum-Hotels-La-Valise-Tulum.h20295634.Hotel-Information) > > [Hotel Ma'xanab](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Maxanab.h39070203.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Kimpton Aluna Tulum by IHG](https://www.expedia.co.uk/Tulum-Hotels-Kimpton-Tulum.h61573622.Hotel-Information) > > [Aloft Tulum](https://www.expedia.co.uk/Tulum-Hotels-Aloft-Tulum.h61415298.Hotel-Information) > > [Casa Malca](https://www.expedia.co.uk/Tulum-Hotels-Casa-Malca.h12076660.Hotel-Information) > > [Kanan Tulum Hotel & Spa Adults Only Playground](https://www.expedia.co.uk/Tulum-Hotels-Kanan-Tulum-Adults-Only.h36180839.Hotel-Information) > > [Orchid House Tulum Jungle](https://www.expedia.co.uk/Tulum-Hotels-Orchid-House-Tulum.h33571432.Hotel-Information) > > [Azulik - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Azulik.h4515733.Hotel-Information) > > [Mi Amor Tulum, a Small Luxury Hotel - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Mi-Amor-Adults-Only-Colibri-Boutique-Hotels.h9227252.Hotel-Information) > > [Nômade Temple Tulum](https://www.expedia.co.uk/Tulum-Hotels-Nomade-Tulum.h13008835.Hotel-Information) > > [Copal Tulum Hotel](https://www.expedia.co.uk/Tulum-Hotels-Copal-Tulum-Hotel.h44035250.Hotel-Information) > > [Hotel Panamera](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Panamera.h48569260.Hotel-Information) > > [Hotel Muaré Tulum Wellness and Spa](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Muare-Tulum.h74078363.Hotel-Information) > > [Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information) > > [BE Destination Tulum](https://www.expedia.co.uk/Tulum-Hotels-Be-Tulum-Beach-Spa-Resort.h3389380.Hotel-Information) > > [Hotel Roc Luxe Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Esencial-Tulum.h33786942.Hotel-Information) > > [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.co.uk/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > > [Ahau Tulum](https://www.expedia.co.uk/Tulum-Hotels-Ahau-Tulum.h11901840.Hotel-Information) > > [Naala Tulum](https://www.expedia.co.uk/Tulum-Hotels-Naala-Tulum.h58187077.Hotel-Information) > > [Shambala Petit Hotel](https://www.expedia.co.uk/Tulum-Hotels-Villa-Shambala-Petit.h55312687.Hotel-Information) > > [Our Habitas Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Coco Unlimited](https://www.expedia.co.uk/Tulum-Hotels-Coco-Limited.h20510415.Hotel-Information) > > [Sunscape Cancun All-Inclusive Resort & Spa by Hyatt](https://www.expedia.co.uk/Cancun-Hotels-Sunscape-Cancun-Resort-Spa-All-Inclusive.h28108.Hotel-Information) > > [La Zebra Tulum - a Small Luxury Hotel](https://www.expedia.co.uk/Tulum-Hotels-La-Zebra-Colibri-Boutique-Hotels.h9197627.Hotel-Information) > > [Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information)