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Overview of Papaya Playa Project

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Private beach, white sand, free beach cabanas, beach umbrellas
Private beach, white sand, free beach cabanas, beach umbrellas
Private beach, white sand, free beach cabanas, beach umbrellas
2 outdoor pools

3.9/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationSFER IK1 min walk
    Popular LocationLas Palmas Public Beach2 min drive
    Popular LocationPlaya Paraiso3 min drive
    AirportTulum, Quintana Roo (TUY)8 min drive

Choose dates to view prices

About this area

Tulum

Located in Tulum, Papaya Playa Project is in a rural area and on a private beach. Tulum Monkey Sanctuary is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. Travelling with kids? Consider Xel-Há Park and LabnaHa Ecopark Adventures. Kayaking, scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.
Visit our Tulum travel guide
Popular Location

What's nearby

  • SFER IK - 1 min walk
  • Las Palmas Public Beach - 2 min drive
  • Playa Paraiso - 3 min drive
  • Dos Aguas Park - 5 min drive
  • Playa Ruinas - 11 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 108 min drive

Restaurants

  • Puro Corazon - 6 min walk
  • Mateo's Mexican Grill - 6 min walk
  • El Tabano - 19 min walk
  • Raw Love - 3 min drive
  • El Capitan - 4 min drive

About this property

Papaya Playa Project

Upscale hotel on the beach, with 2 outdoor swimming pools
Spend the day on Papaya Playa Project's private white sand beach or relax by one of the hotel's 2 outdoor swimming pools. All 73 individually decorated rooms feature free WiFi and private yards. Room service (during limited hours), rainfall showerheads and free bottled water are among the other amenities available to guests.
Papaya Playa Project offers 73 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. This Tulum hotel provides complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead, bathrobes and complimentary toiletries. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
2 the outdoor swimming pools are on site along with a private beach.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, Swedish massages, facials and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Extended parking
  • Parking height restrictions apply
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–noon: USD 25-75 for adults and USD 15-45 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 beach bar and 1 bar
  • Room service available

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Bike rentals
  • Nightclub
  • Spa services
  • Yoga classes
  • Surfing lessons

Family friendly

  • 2 outdoor pools
  • Art supplies
  • Dry cleaning service
  • In-room childcare (surcharge)
  • Laundry facilities

Conveniences

  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Private beachfront location
  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body treatments
  • Detox wraps
  • Facials
  • Massage - deep-tissue
  • Massage - on the beach
  • Massage - swedish
  • Reflexology

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Linens

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Rainfall showerhead
  • Shower
  • Towels

Food and drink

  • Free bottled water

Outdoor space

  • Garden

More

  • Composting
  • Eco-friendly cleaning products used
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Recycling
  • Safe

Policies

Check-in

Check-in from noon - anytime
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 150.0.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 25 and USD 75 for adults, and USD 15 and USD 45 for children (approximately)
  • Airport shuttle fee: USD 135 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a security system, a first aid kit and window guards

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Papaya Playa
Papaya Playa Project
Papaya Playa Project Hotel
Papaya Playa Project Hotel Tulum
Papaya Playa Project Tulum
Papaya Project
Playa Papaya
Playa Papaya Project
Playa Project
Papaya Playa Project Hotel
Papaya Playa Project Tulum
Papaya Playa Project Hotel Tulum

Frequently asked questions

Can I cancel my reservation for free at Papaya Playa Project and receive a full refund?
Yes, Papaya Playa Project offers free cancellation on select room rates, because flexibility matters! Please refer to Papaya Playa Project cancellation policy on our site for more details about any exclusions or requirements.
Does Papaya Playa Project have a pool?
Yes, this property has 2 outdoor pools. Pool access is from 8:00 AM to 8:00 PM.
Is Papaya Playa Project pet-friendly?
No, only service animals are welcome at the property.
What time is check-in at Papaya Playa Project?
Check-in is from noon - anytime. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Papaya Playa Project?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Does Papaya Playa Project provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 135 per vehicle, one-way, applies.
Where is Papaya Playa Project located?
Located in Tulum, this beachfront hotel is in a national park and within a 10-minute walk of SFER IK and Tulum National Park. Tulum Beach and Las Palmas Public Beach are also within 1 mile (2 km).
3.9
Good
5 - Excellent
51
4 - Good
23
3 - Okay
6
2 - Poor
10
1 - Terrible
13

4.0/5

Cleanliness

3.9/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an extremely beautiful property. Breathtaking.
Stayed 2 nights in Nov 2020

1/5 Terrible

Travelled with group
Happy face iconLiked: Staff & service
Sad face IconDisliked: Amenities, property conditions & facilities
Dinner time food is horrible lunch is average breakfast is good. We hurt ourselves falling on ramp outside of our rooms due to being wet and not having any antiskid as they do not use stairs. Air conditioning was not working in room waited two hours for a new room and then in that room when it rained the walls were starting to stain peel and humidity went through the roof. Amenities are not clean It goes on and on the list however one thing that is exceptional is that the people that work there in general Are very polite and very caring just working in a horrible environment with rules that are not Guest concentric Way overpriced for what you get the place needs a nature renovation/maintenance.
Stayed 4 nights in Nov 2020

1/5 Terrible

Travelled with group
Sad face IconDisliked: Cleanliness, staff & service
My stay at papaya was a catastrophe, from bad service, unwelcoming staff to no functioning AC in my room during entire stay. I wouldn’t recommend anyone to go there. So many other beautiful hotels on the strip with outstanding service.
Stayed 6 nights in Nov 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was very helpful, I went last weekend, there was a tropical storm going on,the staff was really working trying to clean all areas, trying to get all customers safe and doing room service as needed while the storm, highly recommend this place, cabins, casitas and villas were beautiful, located at the entrance of the strip, easy access if you have a car, security personal 24 hrs a day.
Stayed 3 nights in Oct 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel to relaxing, beautiful and eco friendly. Nice private beach, great music, great staff, great food! No enough words to describe this beautiful place!
Stayed 2 nights in Oct 2020

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