Title: Naay Zama Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=182189&destination=Tulum%2C+Tulum%2C+Quintana+Roo%2C+Mexico&selected=103059165&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Naay Zama Guests refresh their senses at the spa before cooling off in a nature-surrounded pool, creating a perfect balance of relaxation and rejuvenation ## Photo gallery for Naay Zama ![Outdoor dining - Naay Zama (Tulum)](https://images.trvl-media.com/lodging/104000000/103060000/103059200/103059165/224c59e0.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Room, Hot Tub, Garden View | Premium bedding, down duvets, in-room safe, individually decorated - Naay Zama (Tulum)](https://images.trvl-media.com/lodging/104000000/103060000/103059200/103059165/c8c68008.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Elite Room, Garden View | View from room - Naay Zama (Tulum)](https://images.trvl-media.com/lodging/104000000/103060000/103059200/103059165/fd8c3f39.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Room, Hot Tub, Garden View | Premium bedding, down duvets, in-room safe, individually decorated - Naay Zama (Tulum)](https://images.trvl-media.com/lodging/104000000/103060000/103059200/103059165/aafc2b90.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Room, Hot Tub, Garden View | Terrace/patio - Naay Zama (Tulum)](https://images.trvl-media.com/lodging/104000000/103060000/103059200/103059165/a34f6a9f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Naay Tulum offers a calming retreat with lush greenery. Relax in the outdoor pool or enjoy spa treatments like hydrotherapy and body scrubs. The property provides cooked-to-order breakfast, bike rentals, and WiFi throughout. ## Reviews 7.2 Good ## Popular amenities - Pool - Spa - Pet-friendly - Parking included - Free Wi-Fi - Restaurant ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=103059165&PinnedHotelID=103059165&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=103059165&PinnedHotelID=103059165&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=103059165&PinnedHotelID=103059165&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=103059165&PinnedHotelID=103059165&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=103059165&PinnedHotelID=103059165&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=103059165&PinnedHotelID=103059165&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=103059165&PinnedHotelID=103059165&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=103059165&PinnedHotelID=103059165&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 3 of 3 rooms ### View all photos for Deluxe Room, Hot Tub, Garden View ![Deluxe Room, Hot Tub, Garden View | Premium bedding, down duvets, in-room safe, individually decorated](https://images.trvl-media.com/lodging/104000000/103060000/103059200/103059165/70902dc1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Hot Tub, Garden View - Garden view - Sleeps 2 - 1 Queen Bed ### View all photos for Elite Room, Garden View ![Elite Room, Garden View | Terrace/patio](https://images.trvl-media.com/lodging/104000000/103060000/103059200/103059165/be8ee474.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Elite Room, Garden View - Garden view - Sleeps 4 - 1 Double Bed and 1 King Bed ### View all photos for Grand Room, Kitchen, Garden View ![Grand Room, Kitchen, Garden View | Premium bedding, down duvets, in-room safe, individually decorated](https://images.trvl-media.com/lodging/104000000/103060000/103059200/103059165/e33a5d78.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Room, Kitchen, Garden View - Garden view - Sleeps 6 - 1 King Bed and 2 Double Beds ## You may also like Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/116000000/115410000/115406600/115406584/3a28e141_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Moxy Tulum Zama - Pool - Pet-friendly - Parking included - 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Adults Only - All Inclusive Zama - Pool - Breakfast included - All-inclusive - Spa 8.8 Excellent 744 reviews £321 includes taxes & fees 20 Apr - 21 Apr [](https://www.expedia.co.uk/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information?chkin=2026-4-20&chkout=2026-4-21&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=31687125-0cdd-4097-b654-46d8b27bbcbb&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/62000000/61580000/61573700/61573622/bccbd8f8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Kimpton Aluna Tulum by IHG Zama - Pool - Spa - Pet-friendly - Parking included 9.0 Wonderful 326 reviews £136 includes taxes & fees 25 Mar - 26 Mar [](https://www.expedia.co.uk/Tulum-Hotels-Kimpton-Tulum.h61573622.Hotel-Information?chkin=2026-3-25&chkout=2026-3-26&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=31687125-0cdd-4097-b654-46d8b27bbcbb&top_cur=GBP) Ad ![2 outdoor pools, free pool cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/79000000/78780000/78771400/78771341/61c9fe46_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Motto by Hilton Tulum Zama - 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On private beach - Breakfast included - Spa - Parking included 9.8 Exceptional 128 reviews £374 includes taxes & fees 22 Apr - 23 Apr [](https://www.expedia.co.uk/Tulum-Hotels-Encantada-Tulum.h16881665.Hotel-Information?chkin=2026-4-22&chkout=2026-4-23&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=31687125-0cdd-4097-b654-46d8b27bbcbb&top_cur=GBP) Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17880000/17876800/17876764/6233c96a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Our Habitas Tulum - Adults Only Zona Hotelera - Pool - Breakfast included - Spa - Free Wi-Fi 9.2 Wonderful 395 reviews £173 includes taxes & fees 15 Apr - 16 Apr [](https://www.expedia.co.uk/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information?chkin=2026-4-15&chkout=2026-4-16&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=31687125-0cdd-4097-b654-46d8b27bbcbb&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Naay-Tulum.h103059165.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Naay-Tulum.h103059165.Hotel-Information) ## About the area Located in Tulum, Naay Zama is in a national park. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Soliman Bay and Tulum National Park. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting. Discover the area's water adventures with snorkelling and swimming nearby, or enjoy the great outdoors with hiking/biking trails and ecotours. [Visit our Tulum travel guide](https://www.expedia.co.uk/Tulum.dx182189) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.33006%2C-87.36076&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0fV8RpvCtkUazX9pOvuXj16_U5g=) Parque Dos Ojos, Tulum, QROO, 77774 ### What's nearby - ![0_BXP44312](https://images.trvl-media.com/place/6113712/9329b2fe-45f6-4f05-b6d2-03e39bf530df.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Xel-Há Park 6 min drive \- 1.3 miles - ![Half Moon Bay which includes boating and a bay or harbor](https://images.trvl-media.com/place/6074378/a64f284f-5ead-4ff3-a78e-de5fc991c107.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Akumal Beach 9 min drive \- 7.2 miles - ![Tulum Mayan Ruins showing a ruin](https://images.trvl-media.com/place/6159558/8a79cdc5-ea0d-4968-a046-1d69527bdd07.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tulum Mayan Ruins 13 min drive \- 11.4 miles - Xcacel Beach 6 min drive \- 1.7 miles - Xcacel-Xcacelito Sanctuary 11 min drive \- 1.9 miles ### Getting around - Tulum Intl. Airport (TQO) 58 min drive ### Restaurants - Bahia Principe Grand Coba 7 min drive - Restaurant Kukulkan 8 min drive - Portofino restaurant 9 min drive - Le Gourmet Restaurant 7 min drive - Le Gran Tortuga Restaurant 8 min drive ## About this property ### Naay Zama Upscale hotel near Xel-Há Park At Naay Zama, you can look forward to a terrace, a garden and laundry facilities. Treat yourself to spa services, such as a deep-tissue massage, a body treatment or a body scrub. Free in-room WiFi and a restaurant are available to all guests. You'll also find perks such as: - An outdoor pool - Free self-parking - Cooked-to-order breakfast (surcharge), free bike hire and concierge services - Beach umbrellas, tour/ticket information and beach towels Room features All rooms are individually furnished, and feature comforts such as premium bedding and air conditioning, in addition to perks such as free WiFi and safes. More conveniences in all rooms include: - Bathrooms with shampoo - Balconies or patios, wardrobes/cupboards and ceiling fans ## Similar properties ![Property amenity](https://images.trvl-media.com/lodging/6000000/5570000/5567000/5566962/bc74e8c0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villas De Rosa Beach Resort Akumal - Pool - Spa - Kids’ pool - Parking included 9.0 Wonderful 509 reviews £94 includes taxes & fees 29 Mar - 30 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=5566962&PinnedHotelID=5566962&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8 AM to 8 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/900000/892200/892175/12b3f654.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Catalonia Royal Tulum Adults Only - All Inclusive Xpu-Ha - Pool - Hot tub - Breakfast included - All-inclusive 9.0 Wonderful 1,039 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=892175&PinnedHotelID=892175&HadPinnedHotel=true®ionId=-1&adults=2) ![4 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/880000/870800/870784/8bab10a8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bahia Principe Grand Tulum - 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All Inclusive Tulum - On private beach - Pool - Breakfast included - All-inclusive 7.8 Good 1,006 reviews £253 includes taxes & fees 15 Apr - 16 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=17456830&PinnedHotelID=17456830&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/99000000/98480000/98478000/98477960/b5ace838.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Sens Riviera By Oasis Akumal - On private beach - Pool - All-inclusive - Spa 7.2 Good 188 reviews £253 includes taxes & fees 24 Mar - 25 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=98477960&PinnedHotelID=98477960&HadPinnedHotel=true®ionId=-1&adults=2) ![Living area](https://images.trvl-media.com/lodging/117000000/116770000/116764500/116764409/668da7ae.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Club Cenotes Tulum Tulum - Pool - Breakfast included - Parking included - Free Wi-Fi 8.8 Excellent 6 reviews £28 includes taxes & fees 23 Apr - 24 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-23&endDate=2026-04-24&selected=116764409&PinnedHotelID=116764409&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/83000000/82740000/82735000/82734954/075791be.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### K NAJ Community Cenote residence Tulum - Pool - Kitchen - Parking included - Free Wi-Fi 9.0 Wonderful 44 reviews £149 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=82734954&PinnedHotelID=82734954&HadPinnedHotel=true®ionId=-1&adults=2) ![8 bars/lounges, 3 poolside bars, 2 beach bars, swim-up bar](https://images.trvl-media.com/lodging/1000000/870000/870000/869980/305a0a5a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bahia Principe Luxury Akumal - All Inclusive Akumal - On private beach - Pool - Breakfast included - All-inclusive 8.4 Very good 1,090 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=869980&PinnedHotelID=869980&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach, white sand, sun-loungers, beach umbrellas](https://images.trvl-media.com/lodging/3000000/2060000/2057800/2057731/3c6a643a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### TRS Yucatan Hotel - Adults Only - All Inclusive Kantenah - On private beach - Pool - Hot tub - Breakfast included 9.2 Wonderful 1,701 reviews £431 includes taxes & fees 1 Apr - 2 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=2057731&PinnedHotelID=2057731&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=103059165&PinnedHotelID=103059165&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=103059165,5566962,892175,870784,70502006) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking ### Food and drink - Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 13 to 28 per person - A restaurant - Private picnics ### Things to do - Free bicycle rentals - Outdoor pool ### Conveniences - Guidebooks - Laundry facilities - Limited-hour front desk ### Guest services - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Beach towels - Beach umbrellas - Garden - In a national park - Outdoor furniture - Terrace ### Spa - Body scrubs - Deep-tissue massages - Facials - Hot stone massages - Prenatal massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Smooth flooring in public areas - Smooth flooring in room - Well-lit path to entrance ### More - 2 floors - At least 80% organic food - Designated smoking areas - Locally-owned and organised tours and activities - Mosquito nets - Traditional architecture ## Room amenities ### Bedroom - Down comforter - Premium bedding ### Bathroom - Private bathroom - Shampoo - Soap - Toilet paper - Towels provided ### Food and drink - Champagne service - Limited room service ### More - Air conditioning - Ceiling fan - Individual decor - Individual furnishings - Safe - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 10:00 PM Early check-in subject to availability Early check-in is available for a fee Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions The front desk is open daily from 7:00 AM - 10:00 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets are allowed for an extra charge of USD 20 per pet (varies based on length of stay) Service animals are welcome, and are exempt from fees Welcoming dogs only Food and water bowls are available ### Children and extra beds Children 18 and younger are not allowed at this property; all guests older than 18 are welcome Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately USD 13.00 to 28.00 per person - Pet fee: USD 20 per pet (varies based on length of stay) - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property uses solar energy, plus a grey water recycling system This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room ### We should mention This property does not have any lifts Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Children 18 years old and younger are not permitted at this property ### Property is also known as Naay Tulum Naay Zama Hotel Naay Zama Tulum Naay Zama Hotel Tulum ## Frequently asked questions ### Does Naay Zama have a pool? ### Is Naay Zama pet-friendly? ### How much is parking at Naay Zama? ### What time is check-in at Naay Zama? ### What time is check-out at Naay Zama? ### Where is Naay Zama located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Naay Zama Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.4 Cleanliness ### 7.0 Amenities ### 7.8 Staff & service ### 6.8 Property conditions & facilities 10 - Excellent 5 8 - Good 1 6 - Okay 0 4 - Poor 0 2 - Terrible 3 ## Reviews Verified ### 10/10 Excellent #### Anh 25 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property is embedded in nature and located within walking distance to Dos Ojos Cenote, which was very convenient for us. We enjoyed our stay. ##### Anh Stayed 3 nights in Mar 2025 Verified ### 10/10 Excellent #### Rosemary 28 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful accommodation set in lovely jungle space. Restaurant, pool, fire pit and fabulous room with sunken bath. ##### Rosemary Stayed 1 night in Mar 2025 Verified ### 8/10 Good #### Shamira 18 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Pluses: it’s the perfect get away if you need peace and quiet. The space itself is beautiful. ##### Shamira Stayed 4 nights in Apr 2025 Verified ### 10/10 Excellent #### Miguel 21 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our stay was absolutely wonderful. It really felt like we were home away from home with the warm and welcoming customer service. The rooms were clean and spacious. The ambience is relaxing and perfect for anyone wanting to unwind relax, and connect with the beauty of nature. My family and I had a great stay. Breakfast was delicious and service was the best. Kudos to Gabrielle, isis, and Jose for being marvelous hosts. ##### Miguel Stayed 2 nights in Apr 2025 Verified ### 2/10 Terrible #### Azucena 28 Jul 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Es un pésimo lugar ya que las instalaciones son reprobables por mencionar algunos puntos el baño en la regadera estaba tapada con mugre acumulada de muchos años y no se iba el agua de la regadera no tiene cortinas los baños se pueden asomar por fuera y verte, está infestado de insectos me salió en el baño un ciempiés en la recámara me salió una tarántula y el último día me salió un alacrán el desayuno está muy malo no tiene sabor la comida, demasiada insegura a la zona ya que no hay iluminación el aire acondicionado solamente tienes derecho unas cuantas horas y a veces ni eso el hotel vecino tiene un motor en San toda la noche y cuánto ruido no te permite dormir la ruta para llegar está muy insegura no hay camino Asfaltado pura terracería más de 15 minutos y lo más delicado es que todas las políticas a las que estás acostumbrado en materia de tele ellos no la respetan como por ejemplo los motivos de cancelación y reembolso. La puerta como tal la sierra y cualquier persona inclusive que pueda entrar por atrás del hotel se puede meter a tu cuarto. Me tuve que salir por todos los motivos y no arriesgar mi vida mi integridad mi familia mis vacaciones, no me quisieron hacer reembolso a pesar de que les evidencié con fotos todo lo que cito. ##### Azucena Stayed 4 nights in Jul 2025 Verified ### 2/10 Terrible #### Angel 11 Aug 2025 ##### Angel Stayed 4 nights in Jul 2025 Verified ### 2/10 Terrible #### Jazmín 29 Jul 2025 Disliked: Cleanliness, staff & service, property conditions & facilities ##### Jazmín Stayed 5 nights in Jul 2025 Verified ### 10/10 Excellent #### Barbara Ingan 4 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Barbara Ingan Stayed 2 nights in Apr 2025 Verified ### 10/10 Excellent #### Philip 6 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Philip Stayed 4 nights in Feb 2025 ### Expedia's Latest Trends ### Hotels > - [Grand Palladium Colonial Resort & Spa All Inclusive](https://www.expedia.co.uk/Kantenah-Hotels-Grand-Palladium-Colonial-Resort-Spa-All-Inclusive.h2802513.Hotel-Information) > - 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