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Naay Zama

4.0 star property
Hotel with free parking, near Xel-Há Park

Choose dates to view prices

Photo gallery for Naay Zama

Walk across the rope bridge to a serene pool area surrounded by lush greenery and a secluded gazebo.
Relax in a spacious room with a seating area, dining table, and large window.
Escape to a serene retreat nestled within a lush tropical forest, surrounded by palm trees and ferns.
Spanning a serene natural area, this rustic bridge offers a peaceful escape.
Relax on the deck surrounded by lush greenery and trees, with a comfortable chair and small table for dining or unwinding.

Popular amenities

  • Pool
  • Pet-friendly
  • Spa
  • Room service
  • Breakfast available
  • Housekeeping

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Room options

Check availability for these dates

Tonight

Jul 30 - Jul 31
Check availability for tonight Jul 30 - Jul 31

Tomorrow

Jul 31 - Aug 1
Check availability for tomorrow Jul 31 - Aug 1
Available filters for rooms
Showing 3 of 3 rooms

View all photos for Elite Room, Garden View

Elite Room, Garden View | Terrace/patio

Elite Room, Garden View

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Down duvet
Ceiling fan
Premium bedding
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

View all photos for Deluxe Room, Hot Tub, Garden View

Deluxe Room, Hot Tub, Garden View | 1 bedroom, premium bedding, down duvets, in-room safe

Deluxe Room, Hot Tub, Garden View

Highlights

Balcony or patio
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Separate bedroom
Down duvet
Ceiling fan
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Room, Kitchen, Garden View

Grand Room, Kitchen, Garden View | 1 bedroom, premium bedding, down duvets, in-room safe

Grand Room, Kitchen, Garden View

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Smart TV
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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About the area

Map
Parque Dos Ojos, Tulum, QROO, 77774

What's nearby

  • Xel-Há Park - 6 min drive - 1.3 miles
  • Xcacel Beach - 7 min drive - 1.7 miles
  • Xcacel-Xcacelito Sanctuary - 11 min drive - 1.9 miles
  • Soliman Bay - 11 min drive - 4.6 miles
  • Dos Ojos Cenote - 17 min drive - 4.1 miles

Getting around

  • Tulum Intl. Airport (TQO) - 58 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬8 min drive
  • ‪Restaurante Arlequin - ‬9 min drive
  • ‪Vela Sur - ‬8 min drive
  • ‪Piscis snack bar - ‬9 min drive
  • ‪Los Corales - ‬8 min drive

About this property

Naay Zama

Upscale hotel near Xel-Há Park
At Naay Zama, you can look forward to a terrace, a garden and laundry facilities. Treat yourself to spa services, such as a deep-tissue massage, a body treatment or a facial. Free in-room WiFi and a restaurant are available to all guests.
You'll also find perks such as:
  • An outdoor pool
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), free bike hire and beach towels
  • Outdoor furniture, tour/ticket information and concierge services
Room features
All rooms are individually furnished, and feature comforts such as premium bedding and air conditioning, in addition to perks such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with shampoo
  • Balconies or patios, wardrobes/cupboards and ceiling fans

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 13 to 28 per person
  • A restaurant
  • Private picnics

Things to do

  • Free bicycle rentals
  • Outdoor pool

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In a national park
  • Outdoor furniture
  • Terrace

Spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance

More

  • 2 floors
  • At least 80% organic food
  • Designated smoking areas
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of USD 20 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children 18 and younger are not allowed at this property; all guests older than 18 are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 13.00 to 28.00 per person
  • Pet fee: USD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property

Property is also known as

Naay Tulum
Naay Zama Hotel
Naay Zama Tulum
Naay Zama Hotel Tulum

Frequently asked questions

Does Naay Zama have a pool?

Yes, this property has an outdoor pool.

Is Naay Zama pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 20 per pet, per night. Service animals are exempt from fees.

How much is parking at Naay Zama?

Self-parking is free at this property.

What time is check-in at Naay Zama?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Naay Zama?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Naay Zama located?

Situated in a national park, this hotel is within 1 mi (2 km) of Xcacel Beach and Xel-Há Park. Xcacelito Beach and Xcacel-Xcacelito Sanctuary are also within 2 miles (3 km).

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Naay Zama Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 5 out of 7 reviews
Rating 8 - Good. 1 out of 7 reviews
Rating 6 - Okay. 0 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 1 out of 7 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is embedded in nature and located within walking distance to Dos Ojos Cenote, which was very convenient for us. We enjoyed our stay.
Stayed 3 nights in Mar 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was absolutely wonderful. It really felt like we were home away from home with the warm and welcoming customer service. The rooms were clean and spacious. The ambience is relaxing and perfect for anyone wanting to unwind relax, and connect with the beauty of nature. My family and I had a great stay. Breakfast was delicious and service was the best. Kudos to Gabrielle, isis, and Jose for being marvelous hosts.
Stayed 2 nights in Apr 2025

2/10 Terrible

Azucena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un pésimo lugar ya que las instalaciones son reprobables por mencionar algunos puntos el baño en la regadera estaba tapada con mugre acumulada de muchos años y no se iba el agua de la regadera no tiene cortinas los baños se pueden asomar por fuera y verte, está infestado de insectos me salió en el baño un ciempiés en la recámara me salió una tarántula y el último día me salió un alacrán el desayuno está muy malo no tiene sabor la comida, demasiada insegura a la zona ya que no hay iluminación el aire acondicionado solamente tienes derecho unas cuantas horas y a veces ni eso el hotel vecino tiene un motor en San toda la noche y cuánto ruido no te permite dormir la ruta para llegar está muy insegura no hay camino Asfaltado pura terracería más de 15 minutos y lo más delicado es que todas las políticas a las que estás acostumbrado en materia de tele ellos no la respetan como por ejemplo los motivos de cancelación y reembolso. La puerta como tal la sierra y cualquier persona inclusive que pueda entrar por atrás del hotel se puede meter a tu cuarto. Me tuve que salir por todos los motivos y no arriesgar mi vida mi integridad mi familia mis vacaciones, no me quisieron hacer reembolso a pesar de que les evidencié con fotos todo lo que cito.
Stayed 4 nights in Jul 2025

8/10 Good

Shamira

Liked: Cleanliness, staff & service, property conditions & facilities
Pluses: it’s the perfect get away if you need peace and quiet. The space itself is beautiful.
Stayed 4 nights in Apr 2025

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accommodation set in lovely jungle space. Restaurant, pool, fire pit and fabulous room with sunken bath.
Stayed 1 night in Mar 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025