Title: Hotel Zulum Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Zulum Beachfront hotel with 2 restaurants and full-service spa ![Outdoor pool](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/87134b42.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/b4ca329d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 restaurants, breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/adeb124b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 restaurants, breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/8269ff4b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/42e958cf.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Relax in style at Hotel Zulum, where warm sandy beaches meet vibrant garden surroundings. Enjoy a rejuvenating massage at the on-site spa or soak up the sun with beach towels and umbrellas nearby. With two restaurants serving international cuisine, 2 bars, an outdoor pool and free WiFi. 6.8 ## Popular amenities - Spa - Bar - Pool - Room service - Housekeeping - Laundry ## Room options ### Check availability for these dates Tonight [Nov 10 - Nov 11](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=8336524&PinnedHotelID=8336524&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=8336524&PinnedHotelID=8336524&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 11 - Nov 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=8336524&PinnedHotelID=8336524&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=8336524&PinnedHotelID=8336524&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=8336524&PinnedHotelID=8336524&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=8336524&PinnedHotelID=8336524&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=8336524&PinnedHotelID=8336524&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=8336524&PinnedHotelID=8336524&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ![Room, 1 King Bed, Pool View | View from room](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/84d24832.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Pool View ### Highlights Ceiling fan Private bathroom Free bottled water In-room massage Pet friendly Daily housekeeping Ceiling fan Private bathroom Free bottled water In-room massage Pet-friendly Daily housekeeping - 269 sq ft - Sleeps 2 - 1 King Bed ![Room, 1 King Bed, Beachfront | Terrace/patio](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/2bd8e840.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Beachfront ### Highlights Ceiling fan Day bed Private bathroom Free bottled water In-room massage Pet friendly Daily housekeeping Ceiling fan Day bed Private bathroom Free bottled water In-room massage Pet-friendly - 388 sq ft - Beach view - Sleeps 2 - 1 King Bed ![Room, Beach View | Terrace/patio](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/68027682.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, Beach View ### Highlights Ceiling fan Private bathroom Free bottled water In-room massage Pet friendly Daily housekeeping Ceiling fan Private bathroom Free bottled water In-room massage Pet-friendly Daily housekeeping - 388 sq ft - Beach view - Sleeps 2 - 1 Double Bed ![Room, Garden View | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/32ff9723.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, Garden View ### Highlights Ceiling fan Private bathroom Free bottled water In-room massage Pet friendly Daily housekeeping Ceiling fan Private bathroom Free bottled water In-room massage Pet-friendly Daily housekeeping - 269 sq ft - Sleeps 2 - 1 King Bed ![Room, 2 Double Beds, Garden View | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/5eeabb32.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Double Beds, Garden View ### Highlights Ceiling fan Private bathroom Free bottled water In-room massage Pet friendly Daily housekeeping Ceiling fan Private bathroom Free bottled water In-room massage Pet-friendly Daily housekeeping - 269 sq ft - Sleeps 4 - 2 Double Beds ![2 Double beds room, jungle view | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/13107ecf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Double beds room, jungle view ### Highlights Ceiling fan Private bathroom Free bottled water In-room massage Pet friendly Daily housekeeping Ceiling fan Private bathroom Free bottled water In-room massage Pet-friendly Daily housekeeping - 269 sq ft - Sleeps 4 - 2 Double Beds ![Standard Room, 1 King Bed | Terrace/patio](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/f52d5730.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed ### Highlights Ceiling fan Private bathroom Free bottled water In-room massage Pet friendly Daily housekeeping Ceiling fan Private bathroom Free bottled water In-room massage Pet-friendly Daily housekeeping - 24 sq ft - Sleeps 2 - 1 King Bed ![Standard Room, 2 Double Beds | View from room](https://images.trvl-media.com/lodging/9000000/8340000/8336600/8336524/ac9e6642.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds ### Highlights Ceiling fan Private bathroom Free bottled water In-room massage Pet friendly Daily housekeeping Ceiling fan Private bathroom Free bottled water In-room massage Pet-friendly Daily housekeeping - 258 sq ft - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/27ecca94.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Conrad Tulum Riviera Maya Tulum - On private beach - Pool - Spa - Parking included 9.2 Wonderful 276 reviews £356 includes taxes & fees 19 Nov - 20 Nov [](https://www.expedia.co.uk/Akumal-Hotels-Conrad-Tulum.h70501666.Hotel-Information?chkin=2025-11-19&chkout=2025-11-20&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=6e948686-5d61-4f06-99cf-1adce0eacae5&top_cur=GBP) Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/98000000/97080000/97072700/97072639/fd239539_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Xela Tulum - Member of Design Hotels Zona Hotelera - On private beach - Pool - Breakfast included - Spa 9.8 Exceptional 22 reviews £431 includes taxes & fees 9 Dec - 10 Dec [](https://www.expedia.co.uk/Tulum-Hotels-XELA.h97072639.Hotel-Information?chkin=2025-12-9&chkout=2025-12-10&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=6e948686-5d61-4f06-99cf-1adce0eacae5&top_cur=GBP) Ad ![9 restaurants, lunch, dinner served; Asian cuisine ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70502100/70502006/cf877496_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Tulum Riviera Maya All-Inclusive Resort Tulum - Pool - All-inclusive - Spa - Kids pool 8.4 Very good 1,959 reviews £274 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information?chkin=2025-12-1&chkout=2025-12-2&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=6e948686-5d61-4f06-99cf-1adce0eacae5&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/11000000/10490000/10489600/10489505/e9e3a64f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Akumal Riviera Maya - Adults Only - All Inclusive Akumal - Pool - Hot tub - All-inclusive - Spa 9.6 Exceptional 1,002 reviews £417 includes taxes & fees 8 Dec - 9 Dec [](https://www.expedia.co.uk/Akumal-Hotels-Secrets-Akumal-Riviera-Maya-Adults-Only-All-Inclusive.h10489505.Hotel-Information?chkin=2025-12-8&chkout=2025-12-9&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=6e948686-5d61-4f06-99cf-1adce0eacae5&top_cur=GBP) Ad ![Private beach, white sand, sun-loungers, beach umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/21000000/20300000/20295700/20295634/4108448d_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### La Valise Tulum, member of Small Luxury Hotels Zona Hotelera - On private beach - Pool - Breakfast included - Spa 9.6 Exceptional 160 reviews £612 includes taxes & fees 16 Nov - 17 Nov [](https://www.expedia.co.uk/Tulum-Hotels-La-Valise-Tulum.h20295634.Hotel-Information?chkin=2025-11-16&chkout=2025-11-17&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=6e948686-5d61-4f06-99cf-1adce0eacae5&top_cur=GBP) Ad ![Room, Oceanfront | Premium bedding, minibar, in-room safe, desk](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17880000/17876800/17876764/e46fb27b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Our Habitas Tulum - Adults Only Zona Hotelera - Pool - Breakfast included - Spa - Free WiFi 9.2 Wonderful 355 reviews £182 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information?chkin=2025-12-1&chkout=2025-12-2&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=6e948686-5d61-4f06-99cf-1adce0eacae5&top_cur=GBP) Ad ![On the beach, white sand, free beach cabanas, sun-loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17940000/17937100/17937052/6eab5432_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotelito Azul Zona Hotelera - 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Pool - Pet-friendly - Parking included - Free WiFi £67 includes taxes & fees 12 Nov - 13 Nov [](https://www.expedia.co.uk/Tulum-Hotels-Moxy-Tulum.h115406584.Hotel-Information?chkin=2025-11-12&chkout=2025-11-13&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=6e948686-5d61-4f06-99cf-1adce0eacae5&top_cur=GBP) Ad ![10 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/90000000/89770000/89768600/89768532/01a32690_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive Zama - Pool - Breakfast included - All-inclusive - Spa 8.6 Excellent 578 reviews £334 includes taxes & fees 17 Nov - 18 Nov [](https://www.expedia.co.uk/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information?chkin=2025-11-17&chkout=2025-11-18&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=6e948686-5d61-4f06-99cf-1adce0eacae5&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Hotel-Zulum.h8336524.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Hotel-Zulum.h8336524.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.16517%2C-87.45301&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=3TlYoewgybdTeJ_wuEdupIRuXXs=) Carretera Tulum - Boca Paila Km 6.5, Tulum, QROO, 77760 #### What's nearby - Tulum Beach - 2 min walk - 0.1 miles - Ven a la Luz Sculpture - 4 min drive - 1.6 miles - Las Palmas Public Beach - 10 min drive - 3.1 miles - Playa Paraiso - 11 min drive - 3.6 miles - Tulum Mayan Ruins - 18 min drive - 4.5 miles #### Getting around - Tulum Intl. Airport (TQO) - 51 min drive #### Restaurants - ‪Maya Tulum - ‬8 min walk - ‪Taboo Beach Club - ‬9 min walk - ‪Chambao - ‬9 min walk - ‪The Coffee - ‬16 min walk - ‪La Eufemia - ‬8 min walk ## About this property ### Hotel Zulum Hotel near Tulum Beach You can look forward to a terrace, a garden and dry cleaning/laundry services at Hotel Zulum. With amenities such as a beachfront location and sunloungers, this hotel is the perfect place to soak up the sun. Treat yourself to a massage at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. In addition to 2 bars and a business centre, guests can connect to free in-room WiFi. You'll also find perks such as: - An outdoor pool - Free self-parking - A round-trip airport shuttle (surcharge), a 24-hour front desk and wedding services - Beach towels, beach umbrellas and tour/ticket information Room features All guestrooms at Hotel Zulum boast comforts such as free WiFi and free bottled water. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - Ceiling fans and daily housekeeping ## Similar properties ![Master Suite Oceanfront Terrace /Jacuzzi | 1 bedroom, premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/21000000/20520000/20510500/20510415/31637bb1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Coco Unlimited Zona Hotelera - Pool - Breakfast included - Spa - Parking included 9.0 Wonderful 897 reviews £152 includes taxes & fees 27 Nov - 28 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=20510415&PinnedHotelID=20510415&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/7000000/6730000/6727200/6727174/259faafe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Beach Tulum Hotel Zona Hotelera - On private beach - Pool - Hot tub - Breakfast included 9.8 Exceptional 162 reviews £489 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=6727174&PinnedHotelID=6727174&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/14000000/13520000/13515300/13515283/9aef4cc6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Playa Canek Beachfront Eco Hotel Zona Hotelera - Breakfast included - Spa - Restaurant - Air conditioning 7.6 Good 260 reviews £125 includes taxes & fees 24 Nov - 25 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=13515283&PinnedHotelID=13515283&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/16000000/15940000/15937400/15937308/91a100e2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nueva Vida de Ramiro Zona Hotelera - Pool - Breakfast included - Spa - Parking included 9.0 Wonderful 917 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=15937308&PinnedHotelID=15937308&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/17000000/16480000/16476900/16476867/ce1eded2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Maya Tulum by G Hotels Zona Hotelera - Pool - Spa - Pet-friendly - Parking included 7.8 Good 400 reviews £163 includes taxes & fees 11 Nov - 12 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=16476867&PinnedHotelID=16476867&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers](https://images.trvl-media.com/lodging/29000000/28930000/28929900/28929900/04a19512.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Delek Tulum Zona Hotelera - Pool - Spa - Pet-friendly - Parking included 9.2 Wonderful 326 reviews £161 includes taxes & fees 8 Dec - 9 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=28929900&PinnedHotelID=28929900&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/4000000/3390000/3389400/3389380/aee67cba.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BE Destination Tulum Zona Hotelera - Pool - Breakfast included - Spa - Parking included 9.0 Wonderful 509 reviews £312 includes taxes & fees 17 Nov - 18 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=3389380&PinnedHotelID=3389380&HadPinnedHotel=true®ionId=-1&adults=2) ![Sun deck](https://images.trvl-media.com/lodging/12000000/11910000/11901900/11901840/18afa37a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahau Tulum Zona Hotelera - On private beach - Pool - Spa - Pet-friendly 8.6 Excellent 251 reviews £231 includes taxes & fees 9 Dec - 10 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=11901840&PinnedHotelID=11901840&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/93000000/92420000/92418900/92418875/9691ca49.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Shibari Tulum - Restaurant & Cenote Club Zona Hotelera - Pool - Spa - Free WiFi - Restaurant 9.4 Exceptional 264 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=92418875&PinnedHotelID=92418875&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/112000000/111920000/111918700/111918641/b3c3466b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Tulum Tulum - Pool - Kids pool - Parking included - Free WiFi 9.2 Wonderful 90 reviews £73 includes taxes & fees 12 Nov - 13 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=111918641&PinnedHotelID=111918641&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free self parking on site ### Food and drink - 2 bars/lounges - 2 restaurants - Snack bar/deli ### Restaurants on site - Zulum ### Things to do - Full-service spa - Outdoor pool ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage ### Guest services - Change of bedsheets (on request) - Change of towels on request - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Wedding services ### Business services - Business centre ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Terrace ### Full-service spa - In-room massages - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - No lift ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Food and drink - Free bottled water - Limited room service ### More - Ceiling fan ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 2:00 AM Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of MXN 750 per pet, per day Service animals are welcome, and are exempt from fees Welcoming dogs and cats only ### Children and extra beds Children 8 and younger are not allowed at this property; all guests older than 8 are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: MXN 875 per person (one-way) - Pet fee: MXN 750 per pet, per day - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Children 8 years old and younger are not permitted at this property ### Property is also known as Hotel Zulum Hotel Zulum tulum Zulum Zulum Hotel Zulum tulum Hotel Zulum Hotel Hotel Zulum Tulum Hotel Zulum Hotel Tulum ## Frequently asked questions ### Does Hotel Zulum have a pool? > Yes, this property has an outdoor pool. ### Is Hotel Zulum pet-friendly? > Yes, cats and dogs are allowed at this property. There's a fee of MXN 750 per pet, per day. Service animals are exempt from fees. ### How much is parking at Hotel Zulum? > Self-parking is free at this property. ### What time is check-in at Hotel Zulum? > Check-in start time: 3 PM; check-in end time: 2:00 AM. ### What time is check-out at Hotel Zulum? > Checkout is at noon. ### Does Hotel Zulum provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of MXN 875 per person applies. ### Where is Hotel Zulum located? > Nestled on the beach, this Zona Hotelera hotel is within 1 mi (2 km) of Tulum Beach, Ven a la Luz Sculpture and SFER IK. Tulum National Park and Jaguar Park are also within 2 miles (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Zulum Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 99 8 - Good 96 6 - Okay 70 4 - Poor 56 2 - Terrible 59 ### 7.2/10 Cleanliness ### 7.4/10 Staff & service ### 6.4/10 Amenities ### 6.2/10 Property conditions & facilities ### 7.4/10 Eco-friendliness ### 10/10 Excellent #### Michael 5 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great views and a/c. Good breakfast too ##### Michael Stayed 1 night in Apr 2023 ### 6/10 Okay #### Anamaria 29 Mar 2024 Liked: Cleanliness, staff & service Disliked: Amenities Liked it was close to many restaurants and clubs but the hotel needs an upgrade ##### Anamaria Stayed 3 nights in Mar 2024 ### 8/10 Good #### Victor 5 Sept 2022 Liked: Cleanliness, staff & service #### Stuck in 90's Rundown Hotel that pretends to be luxury ##### Victor Stayed 1 night in Sep 2022 ### 2/10 Terrible #### Jessie 16 Jan 2024 Liked: Staff & service Disliked: Amenities, property conditions & facilities Water was cold the first two days. No hot shower Extremely poor lighting Bathroom set up very uncomfortable Power outage in different occasions that lasted more than 10 minutes. ##### Jessie Stayed 3 nights in Jan 2024 ### 2/10 Terrible #### Jarleen 8 May 2023 Liked: Staff & service Disliked: Property conditions & facilities This hotel does \*\*NOT\*\* have A/C. While visiting Tulum during hot weather, this stay was not it. The room i stayed in had a cealing fan & a floor fan and that does not help. The other room we had didn't have a cealing fan, and the power kept going out. We didnt last here. We checked in & checked back out the same day. The staff was great thou, they got us atleast one room before actual check in time. The hotel is diff. The rooms are cute its like a jungle, the beds that have an aesthetic are cute ! Just the no A/C is what makes this not a good place to start during hot wather. ##### Jarleen Stayed 1 night in May 2023 ### 2/10 Terrible #### Tawnya 1 Jul 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The electric would go on and off all night long with no ac all we had were two fans that barely blew and the water did not work twice. The mold in the bathroom tore up my throat. Horrible!!!!!! ##### Tawnya Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Claudio 31 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Maravilloso Desde el momento del check in estuvo buenissima nuestra estancia. El hotel está muy cómodo, la atención es muy buena. La playa tranquila con camastros y servicio de alimentos y bebidas muy accesibles. Me encanta estar en Hotel Zulum ![](https://a.travel-assets.com/ugc/hotel-reviews/06395B46B414163887392D77B1E514A2810D79931711896764524.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A68457FA8B628E1453D67A2D5C7FCE6EC094FC301711896779298.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/FBE1E0018FF2FFF9F8430C783E3D515383AE7B931711896795344.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/FCB8F84EEC00543A0AD0E88DE1457BCC35BEB8321711896821585.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Claudio Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Altagracia 25 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Súper cerca de la playa Muy padre y súper recomendado ![](https://a.travel-assets.com/ugc/hotel-reviews/A86CE7C326F993B6B302A1B12151363FB28271511711379772675.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Altagracia Stayed 2 nights in Mar 2024 ### 6/10 Okay #### louis 10 Mar 2024 Liked: Staff & service Disliked: Property conditions & facilities I wish this review allowed you to post pictures. The swimming literally a swamp, not like they advertise. Launch chairs by beach are falling apart. Water pressure, i can pee stronger than that. Comforter stunk like cheap perfume, moldy, sweaty, not washed. I've written 3 emails never responded. I am sure at one point in time it was everything they advertise, however, now its falling apart, they don't care once they have your money, its over. You're stuck. I believe this should allow pictures to be posted. NO ONE WOULD RESERVE A ROOM if they saw the reality. You plan a vacation, you save, you choose a nice place and when you arrive its like seeing a person that uses filters for they're pictures and when you see them in person you're like , wait a second, wth happened here!!!!! I am just letting you know, of course the decision is yours, but you will remember me. When you arrive and when you try to reach them by email. You've been warned. ##### louis Stayed 2 nights in Mar 2024 ### 2/10 Terrible #### ELIZABETH LUITON 5 Mar 2024 Disliked: Amenities No cuenta con electricidad solo cuenta con un generador constantemente se corta la electricidad y tarda mucho en regresar, el agua potables es salada. ##### ELIZABETH LUITON Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Leo 1 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great place to stay. Food is excellent ##### Leo Stayed 10 nights in Feb 2024 ### 10/10 Excellent #### Georgina 28 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El lugar donde se ubica es precioso, el mar esta limpio al igual que la playa, hay muchos lugares a donde se puede ir a comprar, comer o divertirse, aunque el restauurante del mismo hotel esta increible. Todos muy amables ##### Georgina Stayed 5 nights in Feb 2024 ### 10/10 Excellent #### Elizenda Tellez 16 Feb 2024 Liked: Cleanliness, staff & service El personal muy amable sobre todo el personal del restaurante pero en el hotel falta mucho el agua ya se necesita darle un cambio a las instalaciones de los baños toallas y sábanas ##### Elizenda Tellez Stayed 5 nights in Feb 2024 ### 6/10 Okay #### Maria 10 Feb 2024 Disliked: Amenities, property conditions & facilities Esta descuidado Nesecita remodelación ##### Maria Stayed 2 nights in Feb 2024 ### 2/10 Terrible #### Jesus 23 Jan 2024 Disliked: Amenities, property conditions & facilities The only good thing the location. The vents did not work, no regular hot water, staff not really friendly ##### Jesus Stayed 4 nights in Jan 2024 ### 2/10 Terrible #### Amber 20 Jan 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Mosquitos in room, property run down, beach chairs falling apart, pool dirty and not cleaned, staff are great, food is also pretty good. Don’t be so cheap and spend more to stay at a place that is comfortable. There is no ac so you will be sweating all night with 1 fan in a hot room. Would never stay here again, you have been warned. ##### Amber Stayed 4 nights in Jan 2024 ### 2/10 Terrible #### Alina 13 Jan 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Rooms are of very poor condition, no AC, smell of mold. Hot water faucet was broken and “continental breakfast was a joke”, it was a tiny banana and watermelon (or probably 3rd of it) sliced into tiny peaces. Ocean area was nice though ##### Alina Stayed 1 night in Jan 2024 ### 10/10 Excellent #### dulce maria 19 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo súper bien! Desde que llegamos en recepción fueron muy amables nos dieron un Up grade a una habitación mejor ubicada, nosotros viajamos con mascotas y para mi es muy importante te que el hotel sea 100% pet friendly y este hotel cumple con ese requisito ✅. Además el restaurante súper rico todo con muy buenas porciones y no es muy caro . Me parece una de mis mejores opciones para vacacionar en Tulum. Seguro volveremos pronto ##### dulce maria Stayed 2 nights in Jun 2023 ### 2/10 Terrible #### Melissa 7 May 2023 Disliked: Property conditions & facilities The heat with no A/C is unbearable, I highly do not recommend. Way too hot, we had to leave after the first night and booked a cheaper hotel a little further with A/C. ##### Melissa Stayed 2 nights in Apr 2023 ### 8/10 Good #### Maria Antonieta 11 Apr 2023 Liked: Cleanliness Disliked: Property conditions & facilities Sé va la Luz ve repente ##### Maria Antonieta Stayed 4 nights in Apr 2023 ### 8/10 Good #### Serafin 10 Apr 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Esta bien ubicada y tiene buen mantenimiento. El personal es amable y atento. Buena experiencia. ##### Serafin Stayed 2 nights in Apr 2023 ### 2/10 Terrible #### Ceylan 10 Jan 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Extrenely worn out, no internet no ac no safe no ourlets ##### Ceylan ### 8/10 Good #### Adrián 21 Dec 2022 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities Desde que llegamos les comentamos que uno de los WC públicos tenía fuga y nunca lo arreglaron, también hubo fuga de agua en nuestra habitación, cada día se hicieron reportes y nunca llegó personal a solucionarlo. Había focos fundidos en el cuarto y no los repararon. Había mucho ruido por las noches pero eso fue debido a los negocios cerca del hotel, es ajeno a la administración. Puntos buenos a destacar: La playa es muy linda, el hotel tiene poca capacidad, para los que prefieren poca gente es magnífico, la comida es muy rica, a unos pasos hay un Gomart que te saca de cualquier apuro, el precio es bastante razonable si buscas un lugar solo para descansar. Otros puntos a destacar: No tiene aire acondicionado, frigobar ni puerta entre el sanitario y las camas. ##### Adrián ### 10/10 Excellent #### Moises 13 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lindo, limpio buen lugar para caminar ##### Moises Stayed 1 night in Oct 2022 ### 10/10 Excellent #### Magnolia 19 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Un lugar tranquilo para quedarse y cerca de buenos restaurantes ##### Magnolia Stayed 4 nights in Jul 2022 ## Expedia's Latest Trends ### Hotels > [Hotel Muaré Tulum Wellness and Spa](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Muare-Tulum.h74078363.Hotel-Information) > > [Hyatt Zilara Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Zilara-Cancun-Adults-Only-All-Inclusive.h1635542.Hotel-Information) > > [Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information) > > [Elements Tulum Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Elements-Tulum-Boutique-Hotel.h16455930.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Prana Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Prana-Boutique-Hotel.h92983826.Hotel-Information) > > [Wyndham Grand Cancun All Inclusive Resort & Villas](https://www.expedia.co.uk/Cancun-Hotels-Wyndham-Grand-Cancun-All-Inclusive-Resort-Villas.h2203.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - 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