Hotel Zulum

Photo gallery for Hotel Zulum

Featured image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool

Overview of Hotel Zulum

Hotel Zulum

3.0 star property
Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Restaurant
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Carretera Tulum - Boca Paila Km 6.5, Tulum, QROO, 77760

Explore the area

  • Popular LocationSFER IK3 min drive
  • Popular LocationSoliman Bay21 min drive
  • AirportTulum, Quintana Roo (TUY)23 min drive
  • Popular LocationNopalitos Lagoon36 min drive

Choose dates to view prices

About this area


Located in Tulum, Hotel Zulum is on the beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Tulum National Park.

What's nearby

  • SFER IK - 3 min drive
  • Las Palmas Public Beach - 7 min drive
  • Playa Paraiso - 8 min drive
  • Soliman Bay - 21 min drive
  • Nopalitos Lagoon - 36 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 103 min drive


  • Zulum — 1 min walk
  • Safari - 5 min walk
  • Raw Love - 8 min walk
  • Juanita Diavola - 9 min walk
  • Cenzontle - 10 min walk

About this property

Hotel Zulum

Beachfront hotel with relaxing spa services
At Hotel Zulum, hit the beach, dine on-site at Zulum or enjoy a drink at one of the hotel's 2 bars/lounges. All 35 rooms offer free WiFi, room service and free bottled water. Other amenities available to guests include in-room massages, ceiling fans and showers. Change of towels is available on request
Hotel Zulum offers 35 forms of accommodation with complimentary bottles of water and free toiletries. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 2 restaurants
  • 2 bars/lounges
  • Room service available

Things to do

  • Outdoor pool


  • No lifts

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish


  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Terrace


  • Massages


  • Beach towels
  • Designated smoking areas

Room amenities


  • Bed sheets
  • Ceiling fan


  • Free toiletries
  • Shower
  • Towels

Food and drink

  • Free bottled water


  • In-room massage

Similar properties

See similar properties



Check-in from 3 PM - 2:00 AM
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets are allowed for an extra charge of MXN 750 per pet, per day
Dogs and cats welcome

Children and extra beds

Children 8 and younger are not allowed at this property; all guests older than 8 are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: MXN 750 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Children 8 years old and younger are not permitted at this property

Property is also known as

Hotel Zulum
Hotel Zulum tulum
Zulum Hotel
Zulum tulum
Hotel Zulum Hotel
Hotel Zulum Tulum
Hotel Zulum Hotel Tulum

Frequently asked questions

Overall score and ratings

Rating 5 - Excellent. 75 out of 316 reviews
5 - Excellent 24%
Rating 4 - Good. 85 out of 316 reviews
4 - Good 27%
Rating 3 - Okay. 62 out of 316 reviews
3 - Okay 20%
Rating 2 - Poor. 50 out of 316 reviews
2 - Poor 16%
Rating 1 - Terrible. 44 out of 316 reviews
1 - Terrible 14%




Staff & service




Property conditions & facilities

3/5 Okay

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Too expensive for what’s offered. It’s a bare bones room. No water or ice anywhere. Saltwater in shower and faucet. This room should cost less than half. Booming bass music all day and night from next door
Stayed 4 nights in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a true beach experience, we stayed up on the third floor the view amazing, the roof made of palm, the all inclusive bathroom is genius. Not to mention the floating bed. Not many electric hook up options (in that room) but who cares. Restaurant has amazing drinks, food and staff it's just feet away from the beach. If you're in the upper level suite, I suggest you use the common area bathroom in the middle of the property, water pressure is much better. Also, bring drinking water there is some provided, however if you are a habitual water drinker it will not be enough. Through there is a restaurant on site, there are also many dinning options with in walkable distance. Not that you want to do anything but sit on the beach and drink Margaritas.
Stayed 2 nights in Nov 2021

3/5 Okay

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Sep 2021

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was beautiful. Amd the staff was great. I booked this hotel for the amenities they had listed on the wedsite. Pool, in room massages, restaurant/bar. When i asked about massage prkces the host told me they no longer offer that service On our second day the entire pool area was rented out for a private party of over 20 guest. We were not informed that this was going to happen and ultimatle we lost a day at the pool. As there was no room to sociañ distance and or even part take in. When i mentioned it to the manager on duty he kindly applogized and said they would get back to me. They never did. The next day as my partner and I steped out we let the cleaners into our room to clean. At some point that gal either forgot to close our door or didnt make sure the lock was engaged. We had returned oveer 3 hours later and our room door was left wide open with all our valuables and passports inside. I once again mentioned to the same manager about this issue and a simple applogy was given. nothing was ever done nor did anyone speak with me about the situation not even a simple dimner or dronk comp. For the price i paid i truley feel this was not the best experience. I will most likely not come back to this hotel and would advise others to call and make sure all the amenites are available during your stay. Also the rooms do not have AC and you are given 2 fans which isnt enouh to partially cool down the room.
Stayed 4 nights in Jul 2021

2/5 Poor

Travelled with group
Liked: Staff & service
Disliked: Amenities
Hotel location was good but the room was soooo stuffy. No AC which is fairly common but also no air circulation. Was impossible to sleep in. Left after one night and got a different hotel.
Stayed 2 nights in Jul 2021