Title: Hotel Tulum Iguanas Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Tulum Iguanas Hotel with free parking, near Tulum Mayan Ruins ![Exterior](https://images.trvl-media.com/lodging/19000000/18160000/18158200/18158102/0f1e4ec8.jpg?impolicy=resizecrop&rw=598&ra=fit) ![In-room safe, cots/infant beds, rollaway beds, free WiFi](https://images.trvl-media.com/lodging/19000000/18160000/18158200/18158102/ee8b6921.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Dining](https://images.trvl-media.com/lodging/19000000/18160000/18158200/18158102/7812e8a9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool](https://images.trvl-media.com/lodging/19000000/18160000/18158200/18158102/ab519022.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property – evening/night](https://images.trvl-media.com/lodging/19000000/18160000/18158200/18158102/2c508d61.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Tulum Iguanas is near the Tulum Mayan Ruins. Guests enjoy breakfast before exploring or relaxing in the serene garden. The outdoor pool offers a perfect cool-down spot, while in-room WiFi and tour assistance make planning daily adventures simple. 3.4 ## Popular amenities - Pool - Room service - Breakfast available - Housekeeping - Parking included - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct 13 - Oct 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=18158102&PinnedHotelID=18158102&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=18158102&PinnedHotelID=18158102&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 14 - Oct 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=18158102&PinnedHotelID=18158102&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=18158102&PinnedHotelID=18158102&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=18158102&PinnedHotelID=18158102&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=18158102&PinnedHotelID=18158102&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=18158102&PinnedHotelID=18158102&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=18158102&PinnedHotelID=18158102&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 3 of 3 rooms ![Luxury Double Room | In-room safe, cots/infant beds, rollaway beds, free WiFi](https://images.trvl-media.com/lodging/19000000/18160000/18158200/18158102/8a523962.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Double Room ### Highlights Balcony or patio Air conditioning Fridge Flat-screen TV Ceiling fan Private bathroom Bathrobes Free bottled water - 215 sq ft - Sleeps 2 - 2 Double Beds ![Family Room | In-room safe, cots/infant beds, rollaway beds, free WiFi](https://images.trvl-media.com/lodging/19000000/18160000/18158200/18158102/f15f2223.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Balcony or patio Air conditioning Fridge Flat-screen TV Ceiling fan Private bathroom Bathrobes Free bottled water - 215 sq ft - Sleeps 5 - 3 Double Beds ### Basic Double Room ### Highlights Balcony or patio Air conditioning Fridge Flat-screen TV Ceiling fan Private bathroom Bathrobes Free bottled water - 269 sq ft - Sleeps 2 - 1 King Bed ## You may also like Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/42000000/41510000/41502100/41502088/c14eca50_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Radhoo Tulum Zona Hotelera - Pool - Breakfast included - Spa - Parking included 9.2 Wonderful 133 reviews £266 includes taxes & fees 14 Oct - 15 Oct [](https://www.expedia.co.uk/Tulum-Hotels-The-Radhoo-Tulum.h41502088.Hotel-Information?chkin=2025-10-14&chkout=2025-10-15&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=0107d28a-8e9e-452e-a111-1934e407d092&top_cur=GBP) Ad ![9 restaurants, lunch, dinner served; Asian cuisine ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70502100/70502006/cf877496_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Tulum Riviera Maya All-Inclusive Resort Tulum - Pool - All-inclusive - Spa - Kids pool 8.4 Very good 1,955 reviews £199 includes taxes & fees 26 Oct - 27 Oct [](https://www.expedia.co.uk/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information?chkin=2025-10-26&chkout=2025-10-27&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=0107d28a-8e9e-452e-a111-1934e407d092&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/11000000/10490000/10489600/10489505/e9e3a64f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Akumal Riviera Maya - Adults Only - All Inclusive Akumal - Pool - Hot tub - All-inclusive - Spa 9.4 Exceptional 1,002 reviews £404 includes taxes & fees 14 Oct - 15 Oct [](https://www.expedia.co.uk/Akumal-Hotels-Secrets-Akumal-Riviera-Maya-Adults-Only-All-Inclusive.h10489505.Hotel-Information?chkin=2025-10-14&chkout=2025-10-15&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=0107d28a-8e9e-452e-a111-1934e407d092&top_cur=GBP) Ad ![Room, Oceanfront | Premium bedding, minibar, in-room safe, desk](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17880000/17876800/17876764/e46fb27b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Our Habitas Tulum - 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Pool - All-inclusive - Parking included - Free WiFi 8.6 Excellent 51 reviews [](https://www.expedia.co.uk/Tulum-Hotels-Cenote-Casa-Tortuga-Tulum.h39996156.Hotel-Information?chkin=2025-10-27&chkout=2025-10-28&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=0107d28a-8e9e-452e-a111-1934e407d092&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Hotel-Tulum-Iguanas.h18158102.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Hotel-Tulum-Iguanas.h18158102.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.21396%2C-87.45395&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=yEBHyyez0AjtMe0Ui6rK4-7a4rs=) Av. Tulum entre Coba Sur y Escorpion, Tulum, QROO, 77780 #### What's nearby - Tulum National Park - 4 min drive - 2.5 miles - Tulum Mayan Ruins - 6 min drive - 2.4 miles - Las Palmas Public Beach - 7 min drive - 3.3 miles - Playa Paraiso - 8 min drive - 3.8 miles - Playa Ruinas - 10 min drive - 2.7 miles #### Getting around - Tulum Intl. Airport (TQO) - 44 min drive #### Restaurants - ‪Starbucks - ‬3 min walk - ‪La Coqueta - ‬1 min walk - ‪Tacos y tortas el tio - ‬4 min walk - ‪La Regia Tulum - ‬4 min walk - ‪Frida’s Tulum - ‬4 min walk ## About this property ### Hotel Tulum Iguanas Hotel near Tulum Mayan Ruins At Hotel Tulum Iguanas, you can look forward to free breakfast, a terrace and a garden. Stay connected with free in-room WiFi. Other perks include: - An outdoor pool - Free self-parking - Breakfast (surcharge), a front desk safe and a computer station - Tour/ticket information and 1 meeting room Room features All guest rooms at Hotel Tulum Iguanas feature thoughtful touches, such as laptop-compatible safes and air conditioning, in addition to amenities, such as free WiFi and bathrobes. More amenities include: - Rollaway/extra beds (surcharge) and cots/infant beds (surcharge) - Bathrooms with showers and free toiletries - 40-inch flat-screen TVs with cable channels - Balconies or patios, fridges and ceiling fans ## Similar properties ![Interior](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/f6fd5e97.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Tulum by IHG Tulum City Center - Pool - Pet-friendly - Parking included - Free WiFi 9.2 Wonderful 39 reviews £52 includes taxes & fees 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=107788093&PinnedHotelID=107788093&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/100000000/99360000/99354400/99354380/4bffd13d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### UMi Tulum Zona Hotelera - On private beach - Pool - Breakfast included - Spa 9.0 Wonderful 68 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=99354380&PinnedHotelID=99354380&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/93000000/92420000/92418900/92418875/9691ca49.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Shibari Tulum - Restaurant & Cenote Club Zona Hotelera - Pool - Spa - Free WiFi - Restaurant 9.4 Exceptional 260 reviews £210 includes taxes & fees 14 Oct - 15 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=92418875&PinnedHotelID=92418875&HadPinnedHotel=true®ionId=-1&adults=2) ![Snack bar](https://images.trvl-media.com/lodging/93000000/92060000/92050100/92050091/cfbcafda.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Milam, Michelin Key winner La Veleta - Pool - Spa - Free WiFi - Restaurant 9.6 Exceptional 150 reviews £261 includes taxes & fees 14 Oct - 15 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=92050091&PinnedHotelID=92050091&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers](https://images.trvl-media.com/lodging/29000000/28930000/28929900/28929900/04a19512.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Delek Tulum Zona Hotelera - Pool - Spa - Pet-friendly - Parking included 9.2 Wonderful 321 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=28929900&PinnedHotelID=28929900&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach, white sand, sun-loungers, beach umbrellas](https://images.trvl-media.com/lodging/21000000/20300000/20295700/20295634/74df9af7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Valise Tulum, member of Small Luxury Hotels Zona Hotelera - On private beach - Pool - Breakfast included - Spa 9.6 Exceptional 159 reviews £369 includes taxes & fees 27 Oct - 28 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=20295634&PinnedHotelID=20295634&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach](https://images.trvl-media.com/lodging/14000000/13010000/13008900/13008835/63bf18a9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nômade Temple Tulum Zona Hotelera - Pool - Breakfast included - Spa - Parking included 8.8 Excellent 735 reviews £177 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=13008835&PinnedHotelID=13008835&HadPinnedHotel=true®ionId=-1&adults=2) ![Design Loft, 1 King Bed, Ocean View | View from room](https://images.trvl-media.com/lodging/2000000/1510000/1500600/1500531/f512363a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Papaya Playa Project, Tulum, a Member of Design Hotels Zona Hotelera - On private beach - Pool - Breakfast included - Spa 8.0 Very good 364 reviews £383 includes taxes & fees 6 Nov - 7 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=1500531&PinnedHotelID=1500531&HadPinnedHotel=true®ionId=-1&adults=2) ![9 restaurants, lunch, dinner served; Asian cuisine ](https://images.trvl-media.com/lodging/71000000/70510000/70502100/70502006/1baccd6b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Tulum Riviera Maya All-Inclusive Resort Tulum - Pool - All-inclusive - Spa - Kids pool 8.4 Very good 1,955 reviews £199 includes taxes & fees 26 Oct - 27 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=70502006&PinnedHotelID=70502006&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, open 9:00 AM to 10:00 PM, pool loungers](https://images.trvl-media.com/lodging/71000000/70130000/70125000/70124964/46ee654b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Layla Tulum - Adults Only Tulum City Center - Pool - Spa - Parking included - Free WiFi 9.4 Exceptional 108 reviews £82 includes taxes & fees 26 Oct - 27 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=70124964&PinnedHotelID=70124964&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site ### Food and drink - Breakfast available for a fee ### Things to do - Outdoor pool ### Family friendly - Cot (surcharge) - In-room refrigerator - Outdoor pool - Rollaway/extra bed (surcharge) ### Conveniences - Limited-hour front desk - Safe at front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Business services - Computer station - Meeting room ### Outdoors - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Wheelchair-accessible path of travel ## Room amenities ### Bedroom - Cot (surcharge) - Rollaway/extra bed (surcharge) ### Bathroom - Dressing gowns - Free toiletries - Private bathroom - Shower ### Entertainment - 40-inch flat-screen TV with cable channels ### Food and drink - Free bottled water - Limited room service - Refrigerator ### More - Air conditioning - Ceiling fan - Laptop-compatible safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions The front desk is open daily from 8 AM - 11 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for MXN 20.0 per day. Cots (infant beds) are available for MXN 12.0 per stay ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Cash deposit: MXN 10.0 per stay We have included all charges provided to us by the property. ### Optional extras - Crib (infant bed) fee: MXN 12.0 per stay - Rollaway bed fee: MXN 20.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cots/infant beds This property accepts cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Tulum Iguanas Hotel Tulum Iguanas Hotel Hotel Tulum Iguanas Tulum Hotel Tulum Iguanas Hotel Tulum ## Frequently asked questions ### Does Hotel Tulum Iguanas have a pool? > Yes, this property has an outdoor pool. ### Is Hotel Tulum Iguanas pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Tulum Iguanas? > Self-parking is free at this property. ### What time is check-in at Hotel Tulum Iguanas? > Check-in start time: 3 PM; check-in end time: midnight. ### What time is check-out at Hotel Tulum Iguanas? > Checkout is at 11 AM. ### Where is Hotel Tulum Iguanas located? > Located in Tulum City Center, this hotel is 0.7 mi (1.1 km) from Dos Aguas Park and 1.6 mi (2.6 km) from Tulum Mayan Ruins. Hunab Lifestyle Center and Hospital de Tulum are also within 1 mile (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Tulum Iguanas Reviews 3.4 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 1 8 - Good 0 6 - Okay 1 4 - Poor 1 2 - Terrible 7 ### 3.2/10 Cleanliness ### 3.6/10 Staff & service ### 2.8/10 Property conditions & facilities ### 10/10 Excellent #### Katarzyna 22 Jan 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### So close nature! Beautiful garden. Very quiet facility. Great staff. Best location. ![](https://a.travel-assets.com/ugc/hotel-reviews/s1284-p04555250-ff70-11e7-badd-aa76e492b6a4-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s1479-p01686b90-ff70-11e7-badd-aa76e492b6a4-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s264-p04e49a00-ff70-11e7-badd-aa76e492b6a4-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s949-p04b7bda0-ff70-11e7-badd-aa76e492b6a4-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Katarzyna Stayed 7 nights in Jan 2018 ### 2/10 Terrible #### Verified traveller 9 Jan 2018 Disliked: Cleanliness, property conditions & facilities, room comfort #### Besviken Stark lukt av fuktighet i alla rum. Hotellet ligger på av. tulum som är dåligt belyst. Gången till alla rum är full av gamla saker, möbler i dåligt skick. Själv skulle aldrig rekommendera hotellet. Det behövs fräscha upp. Bemötande var mycket trevligt. Jag och mina vänner fick ta i ett annat hotell som låg i närheten. Så vi bodde aldrig i hotellet. ##### Verified traveller Stayed 2 nights in Jan 2018 ### 6/10 Okay #### Juan 4 Jan 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### If you value convenience over comfort its OK Great location!, but that's about it, at the beginning I thought the place was abandoned, no sight of people and a tad dusty, knocked at the door and the bell boy comes in, even though I checked In at 16:00 there was no receptionist, so the "bell boy" checked us in (it was a bit frustrating since he did not have access to the computer and had no Idea about our reservation). The room was ok a twin bed (old and not so comfortable mattress and dirty linens at the back and a single broken bed at the front (didn't used it), but I did perceive the overall lack of maintenance (we had a window without a glass, leakages on the tap and shower) and very very old and damaged furniture (no place to hang or store stuff). Then the owner/manager...what a character!, a Chilean expat that was more into charging more money for the stay than to really manage the place or give useful tips, once she starts speaking It was very difficult to stop her nonsense, she was friendly but in an awkward and uncomfortable way (this is my own perception). Overall my stay was OK since I was out most of the day but nothing to write home about, at 220 USD for nights and that service I felt a little ripped off. If you mind convenience over comfort this is your place the hostel is within walking distance from downtown a 20 min ride to the beach and Archeological Site, has a 7-Elven just next to it, also the Shuttle Stop, I might add that I saw several people with problems with their onlinereservation ##### Juan Stayed 3 nights in Dec 2017 ### 2/10 Terrible #### Verified traveller 4 Jan 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Terrible hotel, trato decepcionante. Decepción total! Hotel sucio, maloliente, trato humillante... Llegamos a hacer el check-in, y a pesar de que la reserva estaba pagada, nos negaron que la hubieran recibido. Después reconocieron que sí, pero habíamos de pagar más. Alternativamente, nos ofrecieron ir a dormir a unas hamacas que tienen cerca de la playa. Cuando conseguimos la habitación (otros clientes no lo consiguieron), el sitio resultó ser horrible: los baños olían terriblemente mal, no había agua caliente. En fin, experiencia muy mala. ##### Verified traveller Stayed 2 nights in Dec 2017 ### 4/10 Poor #### Lea 3 Jan 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible hotel. This hotel was just not clean: stains on towels and sheets, bathroom tiles hadn't been cleaned in a while, if ever. The screens on the windows had holes. The pool outside is a joke (very small). The woman who owns the place was shameless about telling us she cares more about taking care of the garden than the rooms. She was constantly negotiating with people because they were unhappy as they checked in. The man at the reception was nice and helped us when the first room they had us in didn't have any water (they gave us another room), gave us other towels when I asked for some (hoping they would be cleaner, they were not) but the place in general was not welcoming and I refused to eat any food that came from this hotel. ##### Lea Stayed 4 nights in Dec 2017 ### 2/10 Terrible #### Oscar, Jalisco 3 Jan 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Te cobran doble Pésima me cobraron en línea y cuando llegue el hotel y me di cuenta del cobro en línea cuando revise mi estado y esta pésimo no lo recomiendo no vayan a ese hotel horrible experiencia ##### Oscar Stayed 2 nights in Dec 2017 ### 2/10 Terrible #### Verified traveller 1 Jan 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Staff unfriendly and rude Staff had No knowledge of the concept of Expedia and prepaying. Tried to give out room away after we wouldn't pay rate increase. Nasty, dirty, and unsafe. Do not stay here! ##### Verified traveller ### 2/10 Terrible #### Verified traveller 19 Dec 2017 Disliked: Staff & service, property conditions & facilities, room comfort #### no habia agua y gas para calentar el agua no habia agua y gas para calentar el agua, esto a pesar de todo no fue mala la atencion pero no tener agua es un gran problema. ##### Verified traveller Stayed 14 nights in Nov 2017 ### 2/10 Terrible #### Ash, San Francisco, California 26 Nov 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Dont ever go - Terrible Experience - Dirty room Room was full of dust. Totally dirty, I asked for other room, that was horrible too. Bathroom is aweful, no hot water. No provision of shampoo or towel. Worst Experience in a hotel ever. So many things to complain. Please don't go. ##### Ash Stayed 1 night in Nov 2017 ### 2/10 Terrible #### Jorge 29 Apr 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel abandonado y lugubre. Solo pudimos soportar una noche de las tres contratadas. Al haber pagado todo antes de ingresar por Hpteles.com no pudimos solicitar reintegro alguno. Espero que este comentario sirva para que otros pasajeros no caigan en el error de contratar sus servicios. Poco control de Hoteles.com de la veracidad de las imagenes promocionales de lugar. Muy desactualizadas. Se ve que en algun momento ha sido mantenido, no es el caso de su situacion actual. Me gustria ser contactado por alguien responsable de Hoteles.com para ver la posibilidad de que me reintegren las dos noches no usadas o las tres noches aplicadas como descuento. Fue un fiasco total. No tuve manera de contactar a Hoteles.com hasta ahora ya que solo hay acceso via telefono y no contaba con el. Debieran tener un contacto via correo electronico deswde la app para plantear los problemas en el momento en que ocurren y no tener que esperar a haber hecho el check-out. Espero estos comentarios les sean de utilidad. He usado mucho la aplicacion de Hoteles.com, de acuerdo a como me resulte esta experiencia vere si continuo haciendo uso o busco otra aplicacion que me de mas respaldo y evite sorpresas. Llegar a un lugar, encontrarse con que nada es como uno pretende y no poder hacer nada (por lo avanzado del horario) es sentirse cautivo de una situacion que puede malograr unas vacaciones. ##### Jorge ## Expedia's Latest Trends ### Hotels > [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > > [Ikal Hotel Tulum](https://www.expedia.co.uk/Tulum-Hotels-Ikal-Hotel-Tulum.h32787679.Hotel-Information) > > [La Valise Tulum, member of Small Luxury Hotels](https://www.expedia.co.uk/Tulum-Hotels-La-Valise-Tulum.h20295634.Hotel-Information) > > [Hotel Ma'xanab](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Maxanab.h39070203.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Kimpton Aluna Tulum by IHG](https://www.expedia.co.uk/Tulum-Hotels-Kimpton-Tulum.h61573622.Hotel-Information) > > [Aloft Tulum](https://www.expedia.co.uk/Tulum-Hotels-Aloft-Tulum.h61415298.Hotel-Information) > > [Casa Malca](https://www.expedia.co.uk/Tulum-Hotels-Casa-Malca.h12076660.Hotel-Information) > > [Kanan Tulum Treehouse, Rooftop, Beach Club & Spa - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Kanan-Tulum-Adults-Only.h36180839.Hotel-Information) > > [Orchid House Tulum Jungle](https://www.expedia.co.uk/Tulum-Hotels-Orchid-House-Tulum.h33571432.Hotel-Information) > > [Azulik - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Azulik.h4515733.Hotel-Information) > > [Mi Amor Tulum, a Small Luxury Hotel - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Mi-Amor-Adults-Only-Colibri-Boutique-Hotels.h9227252.Hotel-Information) > > [Nômade Temple Tulum](https://www.expedia.co.uk/Tulum-Hotels-Nomade-Tulum.h13008835.Hotel-Information) > > [Copal Tulum Hotel](https://www.expedia.co.uk/Tulum-Hotels-Copal-Tulum-Hotel.h44035250.Hotel-Information) > > [Hotel Panamera](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Panamera.h48569260.Hotel-Information) > > [Hotel Muaré Tulum Wellness and Spa](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Muare-Tulum.h74078363.Hotel-Information) > > [Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information) > > [BE Destination Tulum](https://www.expedia.co.uk/Tulum-Hotels-Be-Tulum-Beach-Spa-Resort.h3389380.Hotel-Information) > > [Hotel Roc Luxe Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Esencial-Tulum.h33786942.Hotel-Information) > > [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.co.uk/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > > [Ahau Tulum](https://www.expedia.co.uk/Tulum-Hotels-Ahau-Tulum.h11901840.Hotel-Information) > > [Naala Tulum](https://www.expedia.co.uk/Tulum-Hotels-Naala-Tulum.h58187077.Hotel-Information) > > [Shambala Petit Hotel](https://www.expedia.co.uk/Tulum-Hotels-Villa-Shambala-Petit.h55312687.Hotel-Information) > > [Our Habitas Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Coco Unlimited](https://www.expedia.co.uk/Tulum-Hotels-Coco-Limited.h20510415.Hotel-Information) > > [Sunscape Cancun All-Inclusive Resort & Spa by Hyatt](https://www.expedia.co.uk/Cancun-Hotels-Sunscape-Cancun-Resort-Spa-All-Inclusive.h28108.Hotel-Information) > > [La Zebra Tulum - a Small Luxury Hotel](https://www.expedia.co.uk/Tulum-Hotels-La-Zebra-Colibri-Boutique-Hotels.h9197627.Hotel-Information) > > [Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information)