Title: Hotel Scarlette Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Scarlette Escape to serenity at this revitalized haven where wellness meets convenience. ## Photo gallery for Hotel Scarlette ![Exterior - Hotel Scarlette (Tulum)](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/01a7b86f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Presidential Room | Private kitchen | Full-sized fridge, microwave, oven, stovetop - Hotel Scarlette (Tulum)](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/625ce169.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Quadruple Room, 1 Bedroom | Egyptian cotton sheets, premium bedding, down duvets - Hotel Scarlette (Tulum)](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/c013a04e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room | Balcony view - Hotel Scarlette (Tulum)](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/c500537a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Presidential Room | Egyptian cotton sheets, premium bedding, down duvets - Hotel Scarlette (Tulum)](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/0b3805e2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Scarlette, a rural retreat revitalized in 2020, offers an enchanting atmosphere with a poolside bar and rooftop terrace. Unwind with spa services or lounge by the outdoor pool and children's pool. With free in-room WiFi, guests can stay connected while enjoying the garden, coffee shop/cafe, and bar. ## Reviews 8.2 Very good ## Popular amenities - Pool - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning ## Room options ### Check availability for these dates Tonight [Jan 8 - Jan 9](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=22688764&PinnedHotelID=22688764&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=22688764&PinnedHotelID=22688764&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 9 - Jan 10](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=22688764&PinnedHotelID=22688764&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=22688764&PinnedHotelID=22688764&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=22688764&PinnedHotelID=22688764&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=22688764&PinnedHotelID=22688764&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=22688764&PinnedHotelID=22688764&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=22688764&PinnedHotelID=22688764&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds Showing 5 of 5 rooms ### View all photos for Deluxe Quadruple Room, Poolside ![Deluxe Quadruple Room, Poolside | View from room](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/df4119bc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Quadruple Room, Poolside ### Highlights Patio Separate dining area Individually furnished Individually decorated Air conditioning Full-sized fridge/freezer Smart TV Hypo-allergenic bedding - 538 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Presidential Room ![Presidential Room | Egyptian cotton sheets, premium bedding, down duvets](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/122404bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Room ### Highlights Patio Separate dining area Individually furnished Individually decorated Air conditioning Kitchen Full-sized fridge/freezer Smart TV - 377 sq ft - Sleeps 4 - 1 King Bed and 1 Large Single Bed ### View all photos for Standard Room ![Standard Room | Egyptian cotton sheets, premium bedding, down duvets](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/c4b06767.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Patio Individually furnished Individually decorated Air conditioning Kitchenette Full-sized fridge/freezer Smart TV Hypo-allergenic bedding - 376 sq ft - Sleeps 4 - 1 King Bed and 1 Large Single Bed ### View all photos for Junior Quadruple Room, 1 Bedroom ![Junior Quadruple Room, 1 Bedroom | Egyptian cotton sheets, premium bedding, down duvets](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/c013a04e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Quadruple Room, 1 Bedroom ### Highlights Patio Individually furnished Individually decorated Air conditioning Full-sized fridge/freezer Smart TV Hypo-allergenic bedding Renovated in 2020 - Sleeps 4 - 1 King Bed and 1 Double Bed ### View all photos for Exclusive Apartment, 2 Bedrooms, Garden View ![Exclusive Apartment, 2 Bedrooms, Garden View | Egyptian cotton sheets, premium bedding, down duvets](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/0bcb0418.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Exclusive Apartment, 2 Bedrooms, Garden View ### Highlights Patio Individually furnished Individually decorated Air conditioning Full-sized fridge/freezer Smart TV Hypo-allergenic bedding Renovated in 2020 - 769 sq ft - 2 bedrooms - Sleeps 4 - 2 Queen Beds ## You may also like Ad ![2 outdoor pools, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/79000000/78780000/78771400/78771341/61c9fe46.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Motto by Hilton Tulum Zama - Pool - Spa - Pet-friendly - Parking included 8.6 Excellent 297 reviews £72 includes taxes & fees 6 Feb - 7 Feb [](https://www.expedia.co.uk/Tulum-Hotels-Motto-By-Tulum.h78771341.Hotel-Information?chkin=2026-2-6&chkout=2026-2-7&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=a3ff6ea8-362d-4df3-85c1-e8f85aa49a9c&top_cur=GBP) Ad ![10 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/90000000/89770000/89768600/89768532/01a32690_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive Zama - Pool - Breakfast included - All-inclusive - Spa 8.6 Excellent 656 reviews £415 includes taxes & fees 12 Jan - 13 Jan [](https://www.expedia.co.uk/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information?chkin=2026-1-12&chkout=2026-1-13&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=a3ff6ea8-362d-4df3-85c1-e8f85aa49a9c&top_cur=GBP) Ad ![Oceanfront Villa | View from room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17940000/17937100/17937052/6eab5432_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotelito Azul Zona Hotelera - Pool - Hot tub - Spa - Pet-friendly 8.6 Excellent 656 reviews £257 includes taxes & fees 13 Jan - 14 Jan [](https://www.expedia.co.uk/Tulum-Hotels-Hotelito-Azul.h17937052.Hotel-Information?chkin=2026-1-13&chkout=2026-1-14&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=a3ff6ea8-362d-4df3-85c1-e8f85aa49a9c&top_cur=GBP) Ad ![Private beach nearby, white sand](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/116000000/115410000/115406600/115406584/0923f296_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Moxy Tulum Zama - Pool - Pet-friendly - Parking included - Free Wi-Fi 10.0 Exceptional 3 reviews £69 includes taxes & fees 12 Jan - 13 Jan [](https://www.expedia.co.uk/Tulum-Hotels-Moxy-Tulum.h115406584.Hotel-Information?chkin=2026-1-12&chkout=2026-1-13&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=a3ff6ea8-362d-4df3-85c1-e8f85aa49a9c&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/548f80d1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Tulum by IHG Tulum City Center - Pool - Pet-friendly - Parking included - Free Wi-Fi 9.0 Wonderful 64 reviews £66 includes taxes & fees 15 Jan - 16 Jan [](https://www.expedia.co.uk/Tulum-Hotels-Selina-Tulum-Downtown.h107788093.Hotel-Information?chkin=2026-1-15&chkout=2026-1-16&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=a3ff6ea8-362d-4df3-85c1-e8f85aa49a9c&top_cur=GBP) Ad ![40-inch Smart TV with satellite channels, TV](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1210000/1207500/1207436/b4f693b9_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ana y Jose Tulum Hotel & Spa Zona Hotelera - On private beach - Pool - Breakfast included - All-inclusive 9.0 Wonderful 224 reviews £328 includes taxes & fees 12 Jan - 13 Jan [](https://www.expedia.co.uk/Tulum-Hotels-Ana-Y-Jose-Hotel-Spa-Tulum.h1207436.Hotel-Information?chkin=2026-1-12&chkout=2026-1-13&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=a3ff6ea8-362d-4df3-85c1-e8f85aa49a9c&top_cur=GBP) Ad ![Children’s play area – outdoor](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70502100/70502006/w3840h2872x0y3-5003acb0_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Tulum Riviera Maya All-Inclusive Resort Tulum - Pool - All-inclusive - Spa - Kids’ pool 8.4 Very good 1,995 reviews £259 includes taxes & fees 26 Jan - 27 Jan [](https://www.expedia.co.uk/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information?chkin=2026-1-26&chkout=2026-1-27&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=a3ff6ea8-362d-4df3-85c1-e8f85aa49a9c&top_cur=GBP) Ad ![Lake](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/73000000/72550000/72542900/72542835/5e255a08_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World Tulum - Pool - Spa - Parking included - Restaurant 9.6 Exceptional 37 reviews £464 includes taxes & fees 21 Jan - 22 Jan [](https://www.expedia.co.uk/Tulum-Hotels-WAKAX-HACIENDA.h72542835.Hotel-Information?chkin=2026-1-21&chkout=2026-1-22&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=a3ff6ea8-362d-4df3-85c1-e8f85aa49a9c&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Hotel-Scarlette.h22688764.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Hotel-Scarlette.h22688764.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.26910%2C-87.48500&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Kz7HNz84LcWBdieefNz6UCaUTk0=) Av Tulum - Coba Km 7, manzana 51 lote 34-50 tankà IV, Tulum, QROO, 77780 #### What's nearby - Tulum Monkey Sanctuary \- 16 min walk \- 0.8 miles - Cenote Carwash \- 17 min walk \- 0.9 miles - Cenote Zacil-Ha \- 3 min drive \- 1.1 miles - Tulum Mayan Ruins \- 14 min drive \- 8.3 miles - Tulum Beach \- 15 min drive \- 10.1 miles #### Getting around - Tulum Intl. Airport (TQO) - 56 min drive #### Restaurants - ‪Soriana Híper Tulum - ‬6 min drive - ‪Poc-Chuck “Las Mestizas” - ‬8 min drive - ‪Aroma Cafe Tulum - ‬10 min drive - ‪Pozoleria La Mexicanita - ‬7 min drive - ‪Frida’s Tulum - ‬6 min drive ## About this property ### Hotel Scarlette Hotel remodelled in 2020 and located near Gran Cenote Located close to Tulum National Park and Tulum Mayan Ruins, Hotel Scarlette provides a poolside bar, a rooftop terrace and a coffee shop/cafe. Treat yourself to a deep-tissue massage or other spa services. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as a garden and a bar. Other perks include: - An outdoor pool and a children's pool, along with sunloungers - Free self-parking - A round-trip airport shuttle (surcharge), a front desk safe and beach towels - Tour/ticket information, concierge services and luggage storage Room features All rooms are individually furnished, and offer comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and kitchen islands. Extra conveniences in all rooms include: - Hypo-allergenic bedding, Egyptian cotton sheets and Select Comfort beds - Bathrooms with heated floors and rainfall showers - 32-inch Smart TVs with satellite channels - Wardrobes/cupboards, patios and LED light bulbs ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/21000000/20880000/20870300/20870246/6f43ecf1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nativ Tulum Hotel Boutique Tulum City Center - Pool - Parking included - Free Wi-Fi - Air-conditioning 6.8 26 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=20870246&PinnedHotelID=20870246&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/43000000/42520000/42519400/42519314/9b42c8f2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Bardo Tulum City Center - Pool - Spa - Pet-friendly - Parking included 9.4 Exceptional 427 reviews £302 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=42519314&PinnedHotelID=42519314&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand, beach cabanas, sun-loungers](https://images.trvl-media.com/lodging/74000000/73730000/73727100/73727035/14a57a54.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alito Tulum Hotel Zona Hotelera - Pool - Breakfast included - Parking included - Free Wi-Fi 8.4 Very good 216 reviews £106 includes taxes & fees 12 Jan - 13 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=73727035&PinnedHotelID=73727035&HadPinnedHotel=true®ionId=-1&adults=2) ![10 outdoor pools](https://images.trvl-media.com/lodging/90000000/89770000/89768600/89768532/9c1c7031.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive Zama - Pool - Breakfast included - All-inclusive - Spa 8.6 Excellent 656 reviews £415 includes taxes & fees 12 Jan - 13 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=89768532&PinnedHotelID=89768532&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle (surcharge) - Beach shuttle (surcharge) - Free uncovered self parking on site - Limited on-site self parking ### Food and drink - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant - Snack bar/deli ### Things to do - Children's pool - Outdoor pool - Outdoor pool (guest access) ### Family friendly - Children's pool - In-room full-sized refrigerator/freezer - In-room microwave - Outdoor pool - Snack bar/deli ### Conveniences - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Beach loungers - Beach towels - Garden - On the boardwalk/promenade - Picnic area - Pool loungers - Rooftop terrace ### Spa - Deep-tissue massages - Hot stone massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Height-adjustable showerhead - In-room roll-in shower - Lever door handles - Smooth flooring in public areas - Tile flooring in public areas - Tile flooring in room - Upper floors accessible by stairs only - Well-lit path to entrance ### More - 2 buildings - 2 floors - At least 80% lighting from LEDs - Built in 2019 - Communal living room - Designated smoking areas - Renovated entire property - January 2020 - Traditional architecture ## Room amenities ### Bedroom - Down comforter - Egyptian cotton sheets - Hypo-allergenic bedding - Select Comfort mattress ### Bathroom - Free toiletries - Hair dryer - Heated bathroom floor - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper ### Entertainment - 32-inch smart TV with satellite channels ### Food and drink - Blender - Cleaning supplies - Coffee/tea maker - Freezer - Full-sized refrigerator/freezer - Hob - Kitchen island - Microwave - Minibar - Oven - Paper towels - Spices - Toaster ### More - Access via exterior corridors - Air conditioning - Individual decor - Individual furnishings - LED lighting ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions The front desk is open daily from 9:00 AM - midnight Front desk staffed during limited hours If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: MXN 110.00 per vehicle (return) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Long-term renters welcome Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 8:00 AM to 10:00 PM Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms Children under 12 years old are not allowed in the swimming pool without adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hotel Hacienda Scarlette Tulum Hotel Hacienda Scarlette Hacienda Scarlette Tulum Hacienda Scarlette Hotel Scarlette Hotel Hotel Scarlette Tulum Hotel Hacienda Scarlette Hotel Scarlette Hotel Tulum ## Frequently asked questions ### Does Hotel Scarlette have a pool? ### Is Hotel Scarlette pet-friendly? ### How much is parking at Hotel Scarlette? ### What time is check-in at Hotel Scarlette? ### What time is check-out at Hotel Scarlette? ### Does Hotel Scarlette provide a shuttle to the airport? ### Where is Hotel Scarlette located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Scarlette Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.0 Location ### 8.4 Staff & service ### 8.0 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 30 8 - Good 14 6 - Okay 6 4 - Poor 2 2 - Terrible 5 ## Reviews ### 2/10 Terrible #### YANNICK 29 Oct 2022 Disliked: Cleanliness, staff & service, room comfort #### Une arnaque… L’hôtel était en travaux et avait soit disant jamais eu la confirmation de ma réservation (que j’avais pourtant de mon côté). Il m’a fallu retrouver un autre hôtel en pleine nuit, au Mexique, avec les enfants qui dormaient…. ##### YANNICK Stayed 1 night in Oct 2022 ### 8/10 Good #### Efrain Feliciano 4 Sept 2022 Liked: Cleanliness, property conditions & facilities El hotel se encuentra en re construcción. No tenía servicio de restaurante (desayuno, comida). La habitación estaba muy limpia ##### Efrain Feliciano Stayed 5 nights in Aug 2022 ### 2/10 Terrible #### Erica 30 May 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worst Hotel ever There were 2 beds with room for 3 or 4 guests. Only 1 towel was supplied? Toilet seat was not clean, shower drain was backed up, insect infestation on bathroom ceiling, cockroaches on the wall, kitchenette with no dishes or cutlery, air conditioning not working, and breakfast reduced to coffee and toast, need I say more? We left after 1 night and paid out of pocket for another hotel. Hotels.com has been not help, wouldn't call the hotel, and has not even contacted me after I requested an escalation to management. Those reviews stating a 10 are fake. This blame must be put on Hotels.com, it's their service. Yet, don't care to respond and address. The reviews with 2 are sincere. My review is 0\. Worst hotel I've had. ![](https://a.travel-assets.com/ugc/hotel-reviews/F3879467BB58D0CA22581A281D6F284611CD56F31653918625253.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/DC878D88EB6464369F2703D26AEEB6640B3502A01653918629220.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/59F7D247881F544DE08301B455555EAA1CC7AABB1653918622869.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Erica Stayed 2 nights in May 2022 ### 10/10 Excellent #### Olivier 21 May 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hôtel avec un charme énorme Après quelques difficultés pour trouver l'hôtel. Nous nous retrouvons dans un endroit charmant. L'accueil est parfait. Nous arrivons dans une chambre très grandes avec une literie de qualité. Un pur bonheur. Nous avons pubprofiter de la piscine le lendemain matin avant de repartir un bon moment de détente. ![](https://a.travel-assets.com/ugc/hotel-reviews/6ACEEC436CF6C518146A4A354E6EA5EA2C9642951653136371109.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Olivier Stayed 1 night in May 2022 ### 8/10 Good #### Soraya 13 Mar 2022 Liked: Cleanliness, property conditions & facilities, room comfort Très belle endroit reposant chambre propre mais pas grand chose au petit déjeuner. ![](https://a.travel-assets.com/ugc/hotel-reviews/7BE4D2CBC0E3D2346A98661B32514F47F8588D441647189970076.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Soraya Stayed 1 night in Mar 2022 ### 10/10 Excellent #### Salvador 12 Mar 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente lugar, muy bien atendidos, cómodas instalaciones ##### Salvador Stayed 1 night in Mar 2022 ### 8/10 Good #### Jacob 7 Mar 2022 Liked: Staff & service, amenities, property conditions & facilities The hotel is very colorful and has a lot of space. However, the road to get to the hotel is pretty rough and it feels kinda dangerous at night. It is right in the middle of the jungle, which makes mornings filled with bird sounds, super nice! Food was ok, good prices. Staff was very attentive and polite. Rooms are very spacious and clean but the shower could have been cleaner. Pretty good overall. ##### Jacob Stayed 1 night in Mar 2022 ### 10/10 Excellent #### Hector 2 Feb 2022 Liked: Staff & service, amenities, property conditions & facilities La comida muy buena. Y la atencion del personal excelente ##### Hector Stayed 1 night in Jan 2022 ### 10/10 Excellent #### Lydia 17 Jul 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Muy céntrico, limpio, tiene estacionamiento en el hotel, alberca todo bien, excelente opción si quieres estar en la quinta avenida. ##### Lydia Stayed 2 nights in Jul 2021 ### 6/10 Okay #### CARLOS MARTIN 3 Jun 2021 Liked: Cleanliness, property conditions & facilities, room comfort #### Servicio Llegué a las 5:50 PM al hotel y fui afortunado por eso, pues el personal de recepción se retiró a las 6:00, recién terminando de entregarnos llaves controles. Las claves de WiFi proporcionadas en forma impresa en el cuarto no eran las correctas y ya sin personal de recepción, anduvimos averiguando a ver quién nos podía ayudar y un trabajador tuvo que llamar por teléfino al dministrador para que nos pudiera ayudar, perdiendo tiempo. La cocina la abren sólo a la hora del desayuno y no hay alimientos ni bebidas de ninguna clase disponibles en el hotel. ##### CARLOS MARTIN Stayed 1 night in May 2021 ### 10/10 Excellent #### Verified traveller 2 Jun 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Estancia muy placentera. El hotel esta muy bonito, bien cuidado y cuenta con todos los servicios en la habitación, incluso hasta un frigobar y microondas. El personal es muy amable, esperamos con ansias regresar a este lugar. ##### Verified traveller Stayed 1 night in May 2021 ### 10/10 Excellent #### Verified traveller 3 May 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice place to stay ##### Verified traveller Stayed 1 night in May 2021 ### 6/10 Okay #### rodrigo 25 Apr 2021 Disliked: Cleanliness, room comfort #### Regular El servicio es reular, atienden hasta las 10 de la noche y cierran la oficina. No hay acceso a agua, comida o cualquier cosa despues de esa hora. Hace falta fumigacion y detalles en el hotel. La habitacion muy linda pero colchon feo... Por el precio esta bien.. ##### rodrigo Stayed 3 nights in Apr 2021 ### 2/10 Terrible #### Verified traveller 29 Mar 2021 Disliked: Staff & service, amenities, property conditions & facilities Desepcionado tuve que cancelar mi estancia ahi por feo lwjos y mala atencion ##### Verified traveller Stayed 1 night in Mar 2021 ### 10/10 Excellent #### Verified traveller 5 Mar 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Although they are doing some construction for the new restaurant they were serving breakfast in your room and everything was absolutely wonderful!!! The staff is exceptional, Scarlette and Jesus were a pleasure to interact with and a joy to be around! Our very favorite place to stay in Tulum. Quiet and away from the rat race!!! ##### Verified traveller Stayed 1 night in Mar 2021 ### 10/10 Excellent #### Sabrina, Nyc /CT 5 Jan 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Room was very nice and clean ! Located in the midst of the jungle so please keep in mind of small insects. Fabi is a great manager /owner and was very responsive ! Renting a car or motor bike is highly recommended for stay ! ##### Sabrina Stayed 4 nights in Dec 2020 ### 10/10 Excellent #### Verified traveller 1 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean. Convenient drive. I had a very pleasant stay. ##### Verified traveller Stayed 10 nights in Dec 2019 ### 8/10 Good #### Luciano, São Paulo 8 Mar 2019 Liked: Cleanliness, staff & service, property conditions & facilities Funcionários muito atenciosos. Local limpo. Exatamente como nas fotos. Café da manhã com poucas opções, somente com pão, ovo, geleia,banana, manteiga, café, leite e suco. mas ok. Cumpre o seu papel de alimentar. Voltaria a me hospedar sem dúvida. Preço justo pelo serviço. ##### Luciano Stayed 3 nights in Mar 2019 ### 10/10 Excellent #### Namir 7 Mar 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Reposant Rien dans les environs. Le personnel ne parle pas un mot en anglais. Le petit dej est très basique (café pain de mie omelette et jus frais) On se sent comme à la maison, c'est très calme et beau, c'est très reposant. ##### Namir Stayed 2 nights in Feb 2019 ### 8/10 Good #### christine 21 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Tres bel endroit, à l'ecart de l'agitation de Tulum mais à 5min en voiture. Parfait pour moi ##### christine Stayed 2 nights in Feb 2019 ### 10/10 Excellent #### Verified traveller 15 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities Nous avons adoré et passé un super séjour!!! L’endroit est très calme, la piscine vraiment agréable et nous avions un frigo, ce qui nous a permis de prendre l’apéro et de manger sur la terrasse le soir (la vaisselle est à notre disposition au coin petit déjeuner). Pas besoin d’aller à Tulum qui est à 7km... Nous avons vraiment bien profité de l’endroit ! Le petit déjeuner est simple et correct, mais compris dans le prix de la location. Nous avions également un percolateur. Des fils à linge sont également à disposition pour une petite lessive éventuelle... Et la chambre etait nettoyée tous les jours. Bref, une adresse à recommander pour ceux qui souhaitent s’eloigner un peu de l’agiration de Tulum. Un seul regret: ne pas voir pu discuter un peu plus avec notre hôte, mais timidité ou barrage de la langue... ##### Verified traveller Stayed 3 nights in Feb 2019 ### 6/10 Okay #### Valerie 15 Feb 2019 Liked: Staff & service, property conditions & facilities Personnel sympathique, bel hôtel en général. La chambre était "ordinaire: des petites fourmis, partout, air conditionné qui fonctionne par moment, chiens des alentours qui aboient toute la nuit...) Le voisinage est plutôt douteux et il n'y a pas grand chose d'accessible sans la voiture. ##### Valerie Stayed 2 nights in Feb 2019 ### 8/10 Good #### Valerie 13 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Bel hôtel avec allure typique du pays. Peu d'autres personnes lorsque nous y étions, nous avons eu la piscine pour nous seuls pour tout un après-midi! Belle chambre et bon service malgré que les hôtes ne parlent pas anglais. Seul point négatif, il n'y a rien autour et le chemin pour y accéder est plutôt cahoteux. Bel endroit pour relaxer! ##### Valerie Stayed 1 night in Feb 2019 ### 8/10 Good #### Verified traveller 2 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities It a very small hotel of six rooms. Located about seven Kilometers outside of Tulum in a very quiet location ##### Verified traveller Stayed 7 nights in Jan 2019 ### 10/10 Excellent #### Omhar 21 Jan 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Uno de los lugares más bonitos en que me he hosped Uno de los lugares más bonitos en que me he hospedado con la excelente atención muy personal súper cómodo mágico en verdad muy feliz de hecho regreso muy pronto ##### Omhar Stayed 1 night in Jan 2019 ## Expedia's Latest Trends ### Hotels > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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