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Hotel Muyu Tulum

Photo gallery for Hotel Muyu Tulum

Featured image
Outdoor pool
Outdoor pool
Premium bedding, blackout curtains, free WiFi, bed sheets
Premium bedding, blackout curtains, free WiFi, bed sheets

Overview of Hotel Muyu Tulum

Hotel Muyu Tulum

4.2/5 Very good

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Calle Polar Pte., Calle Geminis Norte, Tulum, QROO, 77760

Explore the area

  • Popular LocationTulum National Park3 min drive
  • AirportTulum, Quintana Roo (TUY)5 min drive
  • Popular LocationLas Palmas Public Beach8 min drive
  • Popular LocationPlaya Paraiso9 min drive

Choose dates to view prices

About this area

Tulum

Located in Tulum, Hotel Muyu Tulum is in the city centre. Tulum Monkey Sanctuary is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Gran Cenote. LabnaHa Ecopark Adventures and Xel-Há Park are also worth visiting.

What's nearby

  • Tulum National Park - 3 min drive
  • Tulum Mayan Ruins - 7 min drive
  • Playa Ruinas - 7 min drive
  • Las Palmas Public Beach - 8 min drive
  • Playa Paraiso - 9 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 105 min drive

Restaurants

  • Babel Cafe - 3 min walk
  • Ginger - 3 min walk
  • Trattoria Romana - 4 min walk
  • La Hoja Verde - 4 min walk
  • Pollo Bronco - 4 min walk

About this property

Hotel Muyu Tulum

Tulum hotel in Tulum City Center, near Tulum National Park
A restaurant, an outdoor pool and a bar/lounge are available at this hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a rooftop terrace, concierge services and dry cleaning. All 25 rooms offer free WiFi, room service and Smart TVs with Netflix. Premium bedding, rainfall showerheads and showers are among the other amenities available to guests.
Hotel Muyu Tulum offers 25 forms of accommodation which are accessible via exterior corridors and feature free toiletries and blackout curtains. Beds feature premium bedding. 42-inch Smart televisions come with Netflix.

Bathrooms include a shower with a rainfall showerhead. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the industry cleaning and disinfection practices of SGS (third-party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Free off-site parking
  • Street parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7:30 AM–9:30 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Italian
  • Spanish

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch smart TV
  • Netflix

More

  • Access via exterior corridors
  • Guidebooks/recommendations
  • Local maps

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Pool access available from 9:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Muyu Tulum Hotel
Hotel Muyu Tulum Tulum
Hotel Muyu Tulum Hotel Tulum

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 10 out of 18 reviews
5 - Excellent 56%
Rating 4 - Good. 4 out of 18 reviews
4 - Good 22%
Rating 3 - Okay. 2 out of 18 reviews
3 - Okay 11%
Rating 2 - Poor. 2 out of 18 reviews
2 - Poor 11%
Rating 1 - Terrible. 0 out of 18 reviews
1 - Terrible 0%

4.7/5

Cleanliness

4.6/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute spot, good location, available parking, nice staff!
Stayed 1 night in Sep 2021

2/5 Poor

Disliked: Staff & service, room comfort
Not bad... not great.
Air didn’t work in first room first night. Changed to another. Wifi crapped out second night. That was fixed. Got water takes a massive waste of water to get hot. No mini fridge. Nothing communicated about breakfast or after hours entry. Nice furnishings and looks good on the surface. Beds are the typical Mexican concrete beds (they feel like concrete). It was alright but not looking to go back wifi was horrible and lost $$ working due to poor wifi quality.
Stayed 4 nights in May 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Diego at the front desk was absolutely amazing! Check in and concierge all in one! He helped us coordinate a scooter rental, ordered and found us the least expensive taxi to the airport, kept our luggage safe while we waited for our room to be ready, even put our leftover food in the fridge for us. He was amazing!! Gracias Diego!!!!
Stayed 1 night in Apr 2021

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is phenomenal, friendly, helpful and willing to answer any and all questions about the area, how to get around and such. Located one block off the main road, it was walking distance to many convince stores, restaurants and the supermarket for your pick-up.
Stayed 1 night in Apr 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very simple and vare bones but served its purpose. The staff was great and breakfast was nice each morning... I would recommend - very centrally located.
Stayed 4 nights in Mar 2021